Phonak ComPilot User Manual page 67

9. Troubleshooting ComPilot
Most probable cause
I have difficulties understanding the phone conversation in a
noisy environment.
J Your hearing aid
microphones are set too
high during the call.
The caller can hear me but I cannot hear the caller.
J The call was transferred to
your phone.
ComPilot is no longer recognized by the phone or other
Bluetooth device to which it was previously paired.
J 2 minutes after no device was
found, ComPilot stops seeking
devices to save power.
J The devices are too far away
from each other.
J ComPilot can be paired to a
maximum of 8 different
Bluetooth devices. If the
internal memory is full, new
pairings may overwrite
previous pairings.
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Remedy
J Reduce the hearing aid volume
by pressing the
J If the sound volume over the
phone (or music) is too low
after this reduction use
the phone volume button to
increase the volume.
J Make sure the call is
transferred back to ComPilot
via the phone menu.
J Switch ComPilot OFF. Wait
until the red indicator
switched off, then turn
device ON again.
J Bring devices within 1 meter
range and try again.
J Repeat the pairing between
ComPilot and the Bluetooth
device which was over-
written.
button.