Phonak ComPilot User Manual
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Phonak ComPilot User Manual

Streamer and remote control
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Summary of Contents for Phonak ComPilot

  • Page 1 Streamer and remote control User Guide...
  • Page 2 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH Max-Eyth-Strasse 20 D-70736 Fellbach-Oeffingen Germany www.phonak.com...

  • Page 3: Table Of Contents

    2.2 Accessories 3. Getting started 3.1 Setting up the power supply 3.2 Charging the ComPilot battery 3.3 Turning the ComPilot ON and OFF 3.4 ComPilot Bluetooth pairing introduction 3.5 Wearing the ComPilot correctly 3.6 Testing sound via the ComPilot 4. Using ComPilot as an audio streamer 4.1 Streaming music via a cable...
  • Page 4 5.3 Making phone calls 5.4 Ending a call 5.5 Advanced phone options 5.6 Using the external microphone 6. Using ComPilot as a remote control 7. Using ComPilot with FM 8. More detailed information 8.1 Wearing the ComPilot in different ways 8.2 Managing multiple inputs to the ComPilot...
  • Page 5 Contents 9. Troubleshooting ComPilot 10. Important safety information 10.1 Hazard warnings 10.2 Information on product safety 10.3 Other important information 11. Service and warranty 12. Compliance information 13. Information and explanation of symbols...

  • Page 6: Welcome

    1. Welcome Your new ComPilot is a Swiss premium-quality product developed by Phonak, one of the world‘s leading companies in hearing technology. The ComPilot provides remote control functions to adjust your hearing aid for increased listening comfort. It also connects your hearing aids wirelessly to other communication and audio devices.

  • Page 7: Getting To Know Your Compilot

    A list of compatible hearing aids can be found at www.phonak.com/compilot Please note that your hearing care professional must configure your ComPilot before it can be used as a remote control for your hearing aids. Audio streaming however is possible at any time.

  • Page 8: Product View, Buttons/Inputs/Indicators

    2.1 Legend Buttons a Main ( b Volume +/- ( c Home ( d Connect ( e ON/OFF switch ( Inputs f Microphone openings g Audio input (3.5 mm jack) h FM input (Europlug) i Charging input (mini-USB) Indicators j Audio indicator k Power indicator (power) Neckloop l Neckloop sockets...

  • Page 9: Accessories

    2. Getting to know your ComPilot 2.2 Accessories (content may vary depending on the country) o/p Universal power supply with mini-USB plug q–t US, EU, UK, AUS adapter Other optional accessories J External lapel microphone “MC1” J Short neckloop (51cm)

  • Page 10: Getting Started

    3. Getting started 3.1 Setting up the power supply 1. Select the adapter that corresponds to your country. 2. Insert the round corner of the adapter to the round corner of the universal power supply until it is completely inserted. 3.

  • Page 11: Charging The Compilot Battery

    Power indicator J Solid red: Charging, typically 90 minutes. J Solid green: Battery fully charged. It is safe to leave the ComPilot connected to the charger overnight. When charging your ComPilot for the first time, leave it charging for at least three hours, even if the battery indicator is not lit or turns green earlier.

  • Page 12: Turning The Compilot On And Off

    3.3 Turning the ComPilot ON and OFF Slide the Power switch ( as shown to turn the ComPilot ON or OFF. Switch the ComPilot OFF when not in use or if in storage or during transportation. For operational use switch the ComPilot ON.
  • Page 13 3. Getting started Battery status information The Power indicator shows the following: Green for 2 seconds Switching ON Blink red then solid Switching OFF for 2 seconds Slow blink green Normal operation Short blink red <20% battery left. Please charge No blinking just after Charge for at least switching ON...

  • Page 14: Compilot Bluetooth Pairing Introduction

    3.4 ComPilot Bluetooth pairing introduction Find more details on page 56. 1. Switch ON ( ) the ComPilot. 2. Press and hold the Connect ( ) and Volume ( button simultaneously for 2 seconds until the Audio indicator starts to rapidly blink blue.

  • Page 15: Wearing The Compilot Correctly

    3. Getting started 3.5 Wearing the ComPilot correctly Before any phone, music or TV streaming can take place, the ComPilot must be switched ON and worn correctly as shown below: 1. Put the neckloop around your neck (easily done when unplugging one neckloop plug).

  • Page 16: Testing Sound Via The Compilot

    2 seconds until the Audio indicator turns violet. The hearing aids will switch to the streaming mode and you will hear the ComPilot theme sound demo for 30 seconds. Use the Volume ( ) buttons to adjust the volume.

  • Page 17: Using Compilot As An Audio Streamer

    4. Using ComPilot as an audio streamer 4.1 Streaming music via a cable The ComPilot must be switched ON and worn correctly around your neck. 1. Insert the audio cable into the headphones socket on your audio player and start the player.

  • Page 18: Streaming Music Via Bluetooth

    (e.g., MP3 player), you can stream audio wirelessly to your hearing aids. In order to use your ComPilot with a Bluetooth enabled audio device or transmitter, you must first pair the devices. Please refer to page 56 for further details.
  • Page 19 4. Using ComPilot as an audio streamer 3. For some Bluetooth devices it may be necessary to press “Play” on the device. 4. If the devices were paired and connected correctly streaming will start automatically and the Audio indicator will turn solid blue.

  • Page 20: Watching Tv

    We recommend using the dedicated and optimized Phonak TVLink S basestation for watching TV. It ensures low latency wireless transmission for up to 30 meters (90 ft.), offers a built-in volume control and acts as a charging cradle for the ComPilot.

  • Page 21: Adjusting The Volume

    ) to increase the volume J Press ( ) to decrease the volume Adjusting the volume on the ComPilot will have the same effect as adjusting the volume of the hearing aids. You can also change the volume of the streaming audio signal only by using the volume controls of the audio device (e.g., cellular phone, MP3 player,...

  • Page 22: Using Compilot For Phone Calls

    5. Using ComPilot for phone calls 5.1 Introduction Before you can use your ComPilot with your phone, you need to make sure the phone is Bluetooth enabled and complete the pairing and connection procedures (details on page 56). Caller’s voice...
  • Page 23 J It accepts and ends a phone call. J It pauses and resumes the streaming from an audio device. J It operates as a remote control (ComPilot must be configured as a remote control by your hearing care professional). Some phones are configured to play key-press tones, SMS announcements and confirmation beeps to the ComPilot.
  • Page 24 Phone calls via Bluetooth will always take priority over other audio sources on your ComPilot. It is not possible to change hearing aid programs during a phone call. You will hear the caller’s voice through both hearing aids.
  • Page 25 Outside this range the connection will be lost or you will encounter intermittency during a call. When engaged in a phone call, wear the ComPilot normally as shown in figure a below. J In very noisy environments, you may move the ComPilot closer to your mouth (figure b).

  • Page 26: Incoming Calls

    The ComPilot must be switched ON, paired to the phone and worn correctly. When a call is received on your phone, the ComPilot Audio indicator will show a solid blue light, and you will hear the ringtone signal through your hearing aids.
  • Page 27 Accepting incoming calls To accept an incoming call, briefly press the Main ( button on your ComPilot once you hear the ringtone through your hearing aids. Speak into the ComPilot – not into the phone – when the call is in progress.
  • Page 28 It will take about 5 seconds before you hear the ringtone through your hearing aids. For your safety, the hearing aid microphones will remain on at reduced level during phone calls and audio streaming. Only one phone call at a time is possible. A second ringing phone is ignored while phoning.

  • Page 29: Making Phone Calls

    5. Using ComPilot for phone calls 5.3 Making phone calls Make sure the ComPilot and your phone are connected through Bluetooth as described on page 56. Use the phone keypad to enter the number and press the phone dialing button.

  • Page 30: Ending A Call

    Audio indicator will turn solid blue. You may hear a confirmation beep through your hearing aids. 5.4 Ending a call To end a phone call via your ComPilot, briefly press the Main ( ) button. The call will terminate and your hearing aids will return to the previously-active program or audio source (such as the audio jack input).

  • Page 31: Advanced Phone Options

    Your hearing care professional may configure the following additional features on ComPilot. They will be assigned to a long press (2 seconds) of the Main )- or the Connect ( )-button: Your phone must support these features.
  • Page 32 2. Voice dial A long press of the assigned button will start the voice dial which allows you to speak the person’s name instead of typing the number. When using two phones at the same time (Multi Point) only the last paired phone can be used for voice dial.

  • Page 33: Using The External Microphone

    After holding or transferring a call, another long press of the respective button transfers the call back to the ComPilot and the call is resumed through your hearing aids. As long as the call is on hold or transferred, you...
  • Page 34 2. Use the clip to place the omnidirectional microphone as close to your mouth as possible. 3. Put the neckloop around your neck and switch the ComPilot ON. Jackets, etc., will not negatively influence the wireless link to your hearing aids.

  • Page 35: Using Compilot As A Remote Control

    Before the remote control functionality can be used, your hearing care professional must enable the remote control. There are two ways to use the ComPilot as remote control J The neckloop is plugged in with both ends and the ComPilot must be worn around your neck.
  • Page 36 ComPilot is operated at arm’s length. No streaming is possible in this configuration. Make sure the ComPilot is switched ON. Volume change/FlexControl (optional) FlexControl helps you optimize clarity and comfort for different listening situations (optional on selected hearing aids). Press the (...
  • Page 37 Press and hold the Home ( ) button (>2 sec) to select a favorite program (configured by the hearing care professional). The first program sent after switching ON the ComPilot is the first program after the startup program.
  • Page 38 ComPilot battery. 2 minutes after unplugging the neckloop both indicator lights will switch off and the ComPilot disconnects Bluetooth to save power. Operating distance If ComPilot is used as a handheld remote control (without neckloop) J Max.

  • Page 39: Using Compilot With Fm

    7. Using ComPilot with FM ComPilot can be used together with Phonak FM equipment. 1. Place the FM transmitter near the sound source and turn it ON. 2. Turn the FM receiver ON if required. 3. ComPilot must be switched ON and worn correctly.
  • Page 40 The ComPilot will play a confirmation sound each time the streaming via FM is activated and the Audio indicator will turn orange. J The ComPilot will send a short alert signal during FM streaming if there is no FM signal for 45 seconds, and then every 15 minutes.

  • Page 41: More Detailed Information

    8. More detailed information This section gives more insight in the following topics: 8.1. Wearing the ComPilot in different ways 8.2. Managing multiple inputs to the ComPilot 8.3. Resetting your ComPilot 8.4. Summary of indicator lights 8.5. Introduction to Bluetooth 8.6.

  • Page 42: Wearing The Compilot In Different Ways

    8.1 Wearing the ComPilot in different ways Standard To benefit from the streamer and remote control function, we recommend wearing the ComPilot around the neck. During calls your voice can only be picked up if the ComPilot is not covered by clothes.

  • Page 43: Managing Multiple Inputs To The Compilot

    8. More detailed information 8.2 Managing multiple inputs to the ComPilot When an audio source is connected via the ComPilot, your hearing aids will automatically switch to special programs. Up to 4 automatic programs can be fine-tuned by your hearing care professional.
  • Page 44 ) button as long as any audio source is connected to the ComPilot. Most Bluetooth phones connect to the ComPilot as a phone and a music player at the same time. If you want to listen to music, you must start the music via your phone;...
  • Page 45 Bluetooth plug music 2 a fixed sequence. J If a source is not connected, the ComPilot will proceed to the next source. J After the last connected source in the sequence, streaming stops and your hearing aids will resume the previously-active hearing aid program, indicated by beeps.
  • Page 46 To temporarily interrupt streaming, e.g., if someone ) button wants to speak to you, briefly press the Main ( on the ComPilot as many times as needed until you hear the beeps announcing the previously-active acoustic hearing aid program. To resume streaming, briefly press the Main ( ) button until your preferred audio source is found.
  • Page 47 Bluetooth device within the operating range. Situations where streaming may be interrupted: J If the ComPilot is too far away from the hearing aids while streaming, e.g., if you are not wearing the neckloop or if you have unplugged the neckloop cable.

  • Page 48: Resetting Your Compilot

    3. Slide the ComPilot power switch to the OFF position. 4. Wait for 5 seconds. The ComPilot is now reset and will resume normal operation when switching ON again. After resetting the Bluetooth pairings, the configuration status and the grouping to the hearing...

  • Page 49: Summary Of Indicator Lights

    * When switching the ComPilot OFF, the Power indicator may blink red first while the ComPilot is properly disconnecting all Bluetooth devices. ** If the neckloop is not connected to the ComPilot, the battery level is only shown during startup, charging and when a button is pressed.
  • Page 50 After unplugging the neckloop the ComPilot enters power down mode after 2 minutes and the Power indicator goes off. Only the remote control functions can be used while the neckloop is unplugged. Battery state The color of the Power indicator informs you about the ComPilot battery state.
  • Page 51 8. More detailed information Audio indicator The neckloop must be plugged in for any streaming. audio power Plug or FM streaming Solid orange Bluetooth phone or Solid blue music streaming 1 Bluetooth device Short blink blue connected 2 Bluetooth device Double-blink blue connected In a phone call...

  • Page 52: Introduction To Bluetooth

    Bluetooth provides a way for devices like cellular or cordless phones, laptops and personal computers to communicate wirelessly. Your ComPilot supports Bluetooth to allow audio to be wirelessly received from many different audio devices and transmitted to your hearing aids. For example, you can receive phone calls directly to your hearing aids or listen to a TV show via the TVLink S basestation.
  • Page 53 8. More detailed information What Bluetooth devices can I use with my ComPilot? First, check whether the device you wish to use is Bluetooth-enabled: Look for the following symbol on the device or in its user guide. Second, the possible applications on a Bluetooth enabled device are defined by “profiles”.
  • Page 54 Bluetooth device compatibility If a problem occurs in the connection between your device and the ComPilot, or if you are unsure about your device’s Bluetooth capabilities, please consult your device’s user guide or ask your dealer. Bluetooth operating range Your ComPilot supports Bluetooth Class 2 operation up to a range of 10 meters (30 ft).
  • Page 55 If the device is then moved back into range of your ComPilot, it may or may not resume streaming to your hearing aids. In this case, switch OFF the ComPilot and switch it ON again after the red Power indicator is turned off.
  • Page 56 The paired devices connect every time they are switched ON and are within reach of each other. This is indicated on the ComPilot by the blue blinking Audio indicator. Most Bluetooth devices perform the connection procedure automatically after pairing.

  • Page 57: Setting Up Bluetooth

    ComPilot. Another pairing will replace the device that was not used for the longest period. The ComPilot can support (connect) two phones at the same time but only one call at a time is possible. For more information about Bluetooth pairing...
  • Page 58 1. Turn ON your ComPilot and the phone. Place them next to each other. 2. Locate the connectivity settings in your phone menu. Look for the Bluetooth feature. 3. On your phone, ensure that the Bluetooth feature is turned on.
  • Page 59 “0000” (four zeros). Some phones may ask which Bluetooth service you want to enable. Select “Headset” or, if available, “Stereo Headset”. 9. Your ComPilot should now be paired to your phone and the Audio indicator will stop blinking. The pairing process is independent from the neckloop (it can be plugged in or not).
  • Page 60 1. Ensure that the ComPilot is turned ON and the neckloop is plugged in and worn correctly. 2. Locate the Bluetooth section in your phone menu and select list of “Paired devices”. 3. Locate and highlight your ComPilot and select “Connect”.
  • Page 61 8. More detailed information Pairing with other external Bluetooth devices If you want to use your ComPilot to listen to music from your stereo system you may use an external Bluetooth transmitter. The ComPilot can also be used with a Bluetooth-enabled landline phone.
  • Page 62 5. Your ComPilot will remain in the pairing mode for two minutes or until the pairing is completed. 6. If a passcode is required, enter “0000” (four zeros). After pairing, wait until the devices have completed connection. Confirmation of successful connection is indicated on the ComPilot by the Audio indicator shortly blinking blue.

  • Page 63: Caller Identification: Spoken Caller Names

    8.7 Caller identification: spoken caller names The ComPilot is able to tell you the name of the caller. If your phone supports Phone Book Access (PBA) or Phone Book Access Profile (PBAP), the ComPilot will try to access information about the caller every time the phone rings.

  • Page 64: Voicealerts: Spoken Compilot Status

    ComPilot. The phonebook is not downloaded to the ComPilot. This way, ComPilot can also support the use of different phones. Please consult your phone’s user guide or the phone dealer to check whether this feature is supported by your phone.
  • Page 65 8. More detailed information J Standard: Additional information about switching ComPilot ON or OFF, start or end charging during streaming, input channel confirmation and FM announcements. J Detailed: Additional information about start or end of charging even if no streaming source is active, external microphone connection, Bluetooth device connect or disconnect and transfer or hold a call.

  • Page 66: Troubleshooting Compilot

    “0000” (four zeros). ComPilot with your Bluetooth device (“pairing”). I hear intermittency during an audio transfer via ComPilot. J The Bluetooth device is too J Do not to exceed the far away, or worn in a back maximum distance and keep pocket (body shielding).
  • Page 67 ComPilot your phone. via the phone menu. ComPilot is no longer recognized by the phone or other Bluetooth device to which it was previously paired. J Switch ComPilot OFF. Wait J 2 minutes after no device was...
  • Page 68 Most probable cause Remedy J Pairing was deleted. J Repeat the pairing between ComPilot and the Bluetooth device which was deleted. I am not streaming but the hearing aids keeps switching between the Bluetooth and the normal hearing aid program.
  • Page 69 9. Troubleshooting ComPilot Most probable cause Remedy Every time I get in my car the ComPilot connection to my phone shows unexpected behavior. J Consider disconnecting the car J The car Bluetooth system system from your phone. connects to your phone.
  • Page 70 Most probable cause Remedy J ComPilot is not paired to the J Follow the pairing process in phone. this guide. J The distance is too great J Wear ComPilot around your between ComPilot and the neck. Keep distance to phone phone.
  • Page 71 J Suggest to your callers that they increase the phone volume. ComPilot is unresponsive or does not show any indicator when switching ON. J ComPilot may be completely J Charge your ComPilot for at least 1 hour.
  • Page 72 Most probable cause Remedy The operating time of your ComPilot is reduced substantially. J Charge for at least 3 hours J The battery typically needs the first time you charge several charging cycles to ComPilot. achieve full performance. J Let a new ComPilot discharge...
  • Page 73 9. Troubleshooting ComPilot Notes...

  • Page 74: Important Safety Information

    3 years. Persons using medical devices such as pacemakers are not permitted to use this device. Do not wear ComPilot around the neck whilst it is connected to any programming equipment. Make sure to always remove both plugs of the neckloop and other cables when using the ComPilot as a handheld remote control.
  • Page 75 10. Important safety information The ComPilot may only be repaired by an authorized service center. Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. The battery may only be replaced by authorized personnel.

  • Page 76: Information On Product Safety

    Caution: electric shock. Do not insert plug alone into electrical outlets. 10.2 Information on product safety Protect the ComPilot from excessive moisture (bathing, swimming), heat (radiator, car dashboard), and direct skin contact when sweating (workout, fitness, sport). X-ray radiation, CT or MRI scans may destroy or adversely affect the correct functioning of the ComPilot.
  • Page 77 FM and charger) from dirt and debris. Never use a microwave or other heating devices to dry the ComPilot. Clean the ComPilot using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean the ComPilot.
  • Page 78 Phonak or by USB-certified chargers >500 mA. Do not connect an USB or audio cable exceeding 3 meters (9ft) in length to the ComPilot. When the ComPilot is not in use, turn it OFF and store it safely.

  • Page 79: Other Important Information

    High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing aids do not respond to the ComPilot because of an unusual field disturbance, move away from the disturbing field. Your hearing aids and ComPilot may be given a unique communication code during the fitting.

  • Page 80: Service And Warranty

    11. Service and warranty 11.1 Local warranty Please ask the hearing care professional, where you purchased your ComPilot, about the terms of the local warranty. 11.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects.

  • Page 81: Compliance Information

    12. Compliance information Declaration of Conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration...
  • Page 82 Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device. Notice 3: This device has been tested and found to comply...
  • Page 83 12. Compliance information cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...

  • Page 84: Information And Explanation Of Symbols

    13. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product XXXX meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommu- nications equipment.
  • Page 85 13. Information and explanation of symbols This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 86 Transport During transport or storage, the and storage temperature should not exceed the conditions limit values of –20°/60° Celsius and relative humidity of 90% for a long period of time. The air pressure between 500 and 1100 hPa is appropriate. The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown...
  • Page 87 13. Information and explanation of symbols The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license. Other trademarks and trade names are those of their respective owners.

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