Troubleshooting - iHealth HS3 Owner's Manual

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference
that may cause undesired operation of the device.

TROUBLESHOOTING

PROBLEM
iOS device can not
find the Scale
iOS device can not
connect to the Scale
Bluetooth Signal
extinguishes in the
App.
The pairing was
unsuccessful
The Bluetooth icon
in the Start page is
not lit
The scale doesn't
turn on when
batteries are inserted
The scale displays
"Lo"
The scale displays "E"
The scale displays
"O-Ld"
The scale displays
"Err"
POSSIBLE CAUSE
Bluetooth connection
failed
Bluetooth connection
failed
Bluetooth connection
failed
The scale is not on.
The iOS device is too
far from the scale.
The scale is not on.
The Bluetooth
connection failed.
Incorrect operation.
Strong electromagnetic
interference.
Low battery.
Movement while
measurement was
in process.
Exceeds weight
capacity.
Calibration error.
7
SOLUTION
Make sure the scale is turned on
and restart iOS device.
Connect again, Restart the iOS
device.
Re-connect the Bluetooth and
restart the APP, if it is still not
working, restart iOS device.
Turn on the scale by tapping it with
your foot until "0.0" is displayed.
Restart the iOS device, and pair
with scale.
Ensure the distance of the iOS
device is within 16.5 feet of the scale.
Turn on the scale by tapping it with
your foot until "0.0" is displayed.
Pair the iOS device
with the scale.
Check that the batteries are inserted
correctly.
Remove batteries and reinstall
batteries after one minute.
Check that the batteries are inserted
correctly. Replace with new batteries.
Stand still while measuring and do
not move the scale while
measurements are being taken.
The scale supports up to 330lbs.
Place scale on a hard and flat surface.
Allow the scale to turn off and then
restart it.