Operating Instructions; Troubleshooting - iHealth HS4 Operation Manual

2. Hold the "SET" key until 8 seconds, the scale will restore, The LED will show
the percentage. If it restore successfully, the LED will show "PASS", and
scale will restart.

7. OPERATING INSTRUCTIONS

For detailed operating instructions, please visit http://www.ihealthlabs.com/，or FAQ in the
application in iPod Touch, iPhone or iPad.

8. TROUBLESHOOTING

PROBLEM
No module name in iOS
device
Search scale
unsuccessful
The Bluetooth Signal in
APP extinguish
The APP displays
"Timeout"
No response when you
operation or load
batteries
Low Battery indication
"Lo"
No power
Scale displays "Er 0"
Scale displays "Er 1"
Scale displays "Er 2"
Scale displays "Er 4"
Scale displays "Er 9"
POSSIBLE CAUSE
It is normal, the Bluetooth
Low Energy wasn't named in
iOS device
Bluetooth connect failed
Bluetooth connect failed
Bluetooth connect failed
Incorrect operation, or
strong electromagnetic
interference
Low battery
Failed to initialize
The current weight beyond
the measurement range.
The current weight is
unsteady
Connected failed between
the scale and the iOS App
FLASH access error
8
SOLUTION
Please don't care.
Make sure the scale is turned on,
Connect again. Restart the iPod Touch,
iPhone or iPad.
Re-enable the Bluetooth and restart the
APP, if it is still not worked, restart the
iPod Touch, iPhone or iPad
Upload data again, if it is still not
worked, re-connect the Bluetooth
Remove the batteries, and then
re-install the batteries after one minute.
Check that batteries are installed
correctly (correct polarity). If it still not
works, please replace all four batteries.
Remove the batteries, and then
re-install the batteries after one minute.
Please estimate your weight, do not let
the scale measure the weight exceed
180kg.
Place feet in center of glass platform
and stand still, allow scale to shut off
completely after weighing. Do not move
scale unnecessarily.
Keep your wireless access point in good
condition, Remove the batteries, and
then re-install the batteries after one
minute.
Remove the batteries, then re-install the
batteries after one minute and re-test.
Template version:1