Troubleshooting Guide - Razor Ecosmart metro Owner's Manual

TROUBLESHOOTING GUIDE

Problem Possible Cause
Undercharged battery
Scooter does not run
Charger is not working
Loose wires or connectors
Tripped circuit breaker
Scooter was running but
suddenly stopped
Undercharged battery
Short run time (less than
30 minutes per charge)
Battery is old and will not accept
full charge
Brakes are not adjusted properly
Driving conditions are too stressful
Scooter runs sluggishly
Tires are not properly inflated
Scooter is overloaded
Brake rotor is dragging on pads
Brakes are not adjusted properly
Need Help? Visit our web site for replacement parts, product support and a list of authorized service centers
at www.razor.com or call toll-free at 866-467-2967 Monday - Friday 8:00 AM - 5:00 PM Pacific Time.
Solution
Charge the battery. A new battery should have been charged for at least 18
hours before using the scooter for the first time and up to 12 hours after each
subsequent use.
Check all connectors. Make sure the charger connector is tightly plugged into
the charging port and that the charger is plugged into the wall.
Make sure power flow to the wall outlet is on.
You may check to see if your charger is working by using a volt meter or ask
your local Razor authorized service center to test your charger for you.
Check all wires and connectors to make sure they are tight.
The circuit breaker (next to on/off switch) will automatically shut off the
power if the motor is overloaded.
An excessive overload, such as too heavy a rider or too steep a hill, could
cause the motor to overheat. If the scooter suddenly stops running, wait
a few seconds and then push the breaker to reset the circuit. Correct the
conditions that caused the breaker to trip and avoid repeatedly tripping the
breaker.
Charge the battery. A new battery should have been charged for at least 18
hours before using the scooter for the first time and up to 12 hours after each
subsequent use.
Check all wires and connectors. Make sure the battery connector is tightly
plugged into the charger connector and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is on.
Even with proper care, a rechargeable battery does not last forever. Average
battery life is 1 to 2 years depending on scooter use and conditions. Replace
only with a Razor replacement battery.
Refer to adjusting the brakes instructions on page 4.
Use only on solid, flat, clean and dry surfaces such as pavement or level
ground.
The tires are inflated when shipped, but they invariably will lose some
pressure between the point of manufacturing and your purchase. Refer to
instructions on page 4 of this manual to properly inflate tires.
Make sure you do not overload the scooter by allowing more than one rider
at a time, exceeding the 220 lb. maximum weight limit, going up a hill or
towing objects behind the scooter. If the scooter is overloaded, the circuit
breaker may trip and shut off power to the motor. Correct the driving
conditions that caused the overload, wait a few seconds, and then push the
breaker to reset the circuit. Avoid repeatedly tripping the circuit breaker.
Use your fingers to twist the caliper adjuster in either direction until rotor is
centered between pads.
Refer to adjusting the brakes instructions on page 4.
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