Solving Problems - Westinghouse POR663 User Manual

SOLvING PROBLEMS

Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service.
It may be possible to avoid a call by fixing the problem
yourself – and so continue cooking.
• For cooking problems refer to page 25.
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or replacement parts please:
• Tell us the 1. Model, 2. Model Number & 3. Serial
Number shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the Customer
Care Centre on: 13 13 49 (Australia – Centre is open 8.00am
– 5.00pm M – F Eastern Standard Time) or +649 573 2384
(New Zealand – Centre is open 8.00am – 5.00pm M – F).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
PROBLEM POSSIBLE CAUSE
oven or grill • Time of day not set.
not working: • Power not turned on.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
• Child-proof oven lock activated.
(Refer to operating instructions).
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
oven light • Lamp blown or loose in socket.
not working: • Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
oven not • Foil or trays on bottom of oven.
heating enough:
oven not working: • Timer is in "AUTO" mode. (Refer to
timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Timer flashing • Power failure or interruption.
on display: NOTE: Reset time of day and any cooking
functions you were using. (Refer to TIMER
operating instructions).
Unit smoking when • Protective oils being removed.
first used:
Condensation • Reduce amount of water used in cooking.
building up: (Some condensation is normal)
Door cannot be • Stirrup not engaged properly.
replaced after removal
Pyrolytic cycle not • All accessories must be removed from
working the oven
NOTE: Only authorised personnel should carry out servicing.
SOLVING PROBLEMS
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