Solving Problems - Westinghouse GOR474 User Manual

SOLvING pROBLEMS

FAULtS
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for service .
It may be possible to avoid a call by fixing the problem
yourself – and so continue cooking .
• For cooking problems refer to "Dealing with
cooking problems" .
Note: We may charge for service even in the guarantee
period if your problem is due to the causes listed below .
DAtA pLAtE
When you need information, service or replacement
parts please:
• Tell us the 1 . Model 2 . Model Number & 3 . Serial
Number shown on the data plate . The data plate is
visible when the oven or grill door is open .
If you need more information, please contact the Customer
Care Centre on 1300 363 640 (Australia – Centre is open
8 .00am – 5 .00pm Monday – Friday Eastern Standard
Time) or
+649 573 2384 (New Zealand – Centre is open
8.00am – 5.00pm Monday – Friday) .
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page .
TROUBLESHOOTING
22
pROBLEM pOSSIBLE CAUSE
- Time of day not set .
- Power not turned on .
- Gas supply turned off or LPG bottle
empty .
Oven or grill
- Controls are incorrectly set .
not working
- Household fuse has blown or power
supply is off .
NOTE: If the household fuse continues to
blow, call the Customer Care Centre .
- Lamp blown or loose in socket.
Oven light - Household fuse has blown .
not working NOTE: If the household fuse continues
to blow, call the Customer Care Centre .
- Foil or trays on bottom of oven .
- Timer is in "AUTO" mode . (Refer to timer
Oven not heating operating instructions)
enough - Household fuse has blown .
NOTE: If the household fuse continues
to blow, call the Customer Care Centre .
Oven not working - Gas supply turned off or LPG bottle
empty .
- The oven safety shutdown has enacted .
Reset the controls, wait 90 seconds and
then re-start the oven .
NOTE: If safety shutdown persists, call the
Customer Care Centre .
Timer flashing - Power failure or interruption .
on display NOTE: Reset time of day and any cooking
functions you were using . (Refer to TIMER
operating instructions)
Unit smoking - Protective oils being removed .
when first used
Door cannot - Stirrup not engaged properly .
be replaced
after removal
Excessive heat - Check cooling fan is working by feeling
or condensation on for air movement at top of oven door .
control panel If no air movement is detected, call the
or knobs Customer Care Centre .
Note: Only authorised personnel should carry out servicing .