Belkin F1DN001R User Manual page 35

TROUBLESHOOTING
SECTIONS
Table of Contents
Belkin Secure DCU display is very dim.
• Go to Setup and change mode to manual. Adjust display
brightness to maximum (10).
• Check the length of the Belkin Secure DCU cable. It must be less
than 50 ft. (16 m). Change to a short cable for testing.
Belkin Secure DCU failed to save current configuration on inserted
Unlock SD card.
• Use only the Unlock SD card supplied with the Secure Desktop
Controller Administrator Kit.
Contact Belkin Support at www.belkinbusiness.com/support-
resources or call 1-800-282-2355.
• What if the SD card goes bad, can they buy a new one separate
from the kit from belkin?
Belkin Secure DCU failed to load a configuration file from an
Unlock SD card.
• Use only the Unlock SD card supplied with the Secure Desktop
Controller Administrator Kit.
Contact Belkin Support at www.belkinbusiness.com/support-
resources or call 1-800-282-2355.
Belkin ® Secure Desktop Controller Unit (DCU) User Manual
1 2 3
Video
No video image in user display (all channels/specific channel)
Refer to the applicable Secure KVM Troubleshooting Guide in the User
Manual. This problem is not related to Belkin Secure DCU.
Keyboard
The Secure KVM rejects the keyboard– see message below.
33
4 5
Messages
USB device connected to
keyboard console port is not
qualified. Use another device
Press enter key to exit...
• This problem is not related to Belkin Secure DCU
• Replace the keyboard
• Follow instructions in the Secure KVM User Manual
6 7
F1DN003R
BACK TO TABLE OF CONTENTS >