General Troubleshooting - Belkin F1DN001R User Manual

TROUBLESHOOTING
SECTIONS
Table of Contents

General Troubleshooting

Belkin Secure DCU is not receiving power or the display backlight
is not illuminated.
• Check front panel LEDs on the Secure KVM. If they are not
illuminated, check or replace the Secure KVM's power supply and
try again.
• Power down the system by disconnecting the Secure KVM DC
power and power up again after 10 seconds.
• Verify that the RJ14 cable connecting the Secure DCU to the
Secure KVM is securely inserted into the correct port on each
device.
• Replace RJ14 cable connecting the Secure DCU to the Secure
KVM. Contact Belkin Support at www.belkinbusiness.com/
support-resources or call 1-800-282-2355.
• Verify the Secure KVM supports DCU, as indicated in the KVM
User Manual.
Belkin ® Secure Desktop Controller Unit (DCU) User Manual
1 2 3
The cursor does not follow the arrow upon pressing the push-
buttons.
Commands from Belkin Secure DCU are not transmitted to the Secure
KVM.
Secure DCU does not work, showing the following message:
"DCU-KVM Communication Problem"
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• Verify that the RJ14 cable connecting the Secure DCU to the
Secure KVM is securely inserted into the correct port on each
device.
• Check that all the cables connecting the computers to the Secure
KVM are properly connected.
• Power down the system by disconnecting the Secure KVM power
and power up again after 10 seconds.
• Verify that the RJ14 cable connecting the Secure DCU to the
Secure KVM is securely inserted into the correct port on each
device.
• Check that a USB keyboard is not connected to the Belkin Secure
DCU. If a keyboard is connected, disconnect it.
• Power down the system by disconnecting the Secure KVM DC
power and power up again after 10 seconds.
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