Faq's (Frequently Asked Questions) - First Alert SmartBridge DVRAD0405 User Manual

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FAQ s
If your problem is not listed below, please call our toll-free
number for more support. Tech Services: 800-323-9005.
Question: Why does DVR not work after
starting? Why did the DVR stop working?
Answer:
• Check that the power adapter is
plugged into the DVR properly
• Check the power source and all power cord
connections are properly connected
• Make sure the power on-off switch on
the back of the DVR unit is on
Question: Why does the DVR reboot automatically?
Or stop for several minutes after starting?
Answer:
• Check the supply voltage to be sure it is stable
• Bad track on hard drive or the hard drive is bad
• Instability of the front-end video signal
• High temperature, too much dust, bad
DVR operating environment
Question: Why is there no video output
on single, multi or all channels?
Answer:
• Check if the camera adaptor is properly connected
• Check the cable for connecting video input/
output in the back panel of DVR
• Insert the video source directly into the display
device and check if they are causing the problem.
• Check the brightness of the picture and bring
it back to its original default setting
• No video input signal or too weak
Question: What is the meaning of?
Answer:
Indicates the channel is recording.
Channel is capable of providing audio.
Motion detected.
Indicates motion record enabled.
Indicates a remote log in session is in prog-
ress.
Question: Why does DVR have problems
with real-time images, such as bad image
color or serious brightness distortion?
Answer:
• If PAL and NTSC are not correctly selected, the images
will be in black and white and possibly a rolling screen.
• DVR is not compatible with monitor
• The video transmission distance (cable run) is too long
• Adjust the DVR color settings
Question: Why is there no audio sound when monitoring?
Answer:
• Check sound box or speaker functions.
Also check possible short circuit.
• Audio source may be connected to the video
channel. You can click to full-screen to check.
• The hardware of DVR is defective
• Cameras are not audio capable
• Speakers need to have an amplifier
• Channel being monitored is not
connected to an audio camera
• Volume regulate is turned down
Question: Why is there no audio when playing back?
Answer:
• Check to see that the audio settings
for the channels are correct.
• Audio is off in record menu
Question: Why is my system time not correct?
Answer:
• Wrong setting or user did not click OK to confirm
Question: Why doesn't motion detection work?
Answer:
• The setting of motion detection area is not correct
• Sensitivity is too low
Question: Why do I have no disc or disc mount error?
Answer:
• The data being downloaded exceeds
the capacity of backup device
• The backup device is incompatible
• The backup device is damaged
Question: Why doesn't the Remote Control work?
Answer:
• The remote control is too far from the DVR
• Remote control batteries are dead or low
• Remote control is damaged, check by
using the control on the DVR
Question: Why can't I log in over the Internet?
Answer:
• Check the network to see if it is connected.
Check if LINK or 100M LED is displayed normally
on the panel; use ping xxx.xxx.xxx.xxx (DVR IP)
to check if the Internet is linked properly.
• Make sure you are running Windows 7, Vista or XP
operating system and Internet Explorer 6.0 - 8.0
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APPENDIX
FAQ's