HP Proliant DL580 Quickspecs page 31

QuickSpecs
Options
Service and Support Offerings
(CarePaq Services) (continued)
DA-11372 World Wide — Version 25 — March 20, 2003
CarePaq Priority Services for ProLiant Servers – Priority Gold
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year
(2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (6-3 Part Number for U.S.)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
CarePaq Priority Services for ProLiant Servers – Priority Gold Executive
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year
(2-5-2 Part Number for Canada)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (6-3 Part Number for U.S.)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (2-5-2 Part Number for Canada.)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (6-3 Part Number for U.S.)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada)
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
NOTE: For more information, customer/resellers can contact http://www.compaq.com/services.
hp ProLiant DL580 Generation 2 (G2)
FM-M08E3-36
239944-002
FM-M28E3-36
239946-002
FM-N08E3-36
239984-002
FM-N28E3-36
239986-002
FM-M09E3-36
239948-002
FM-M29E3-36
239950-002
FM-N09E3-36
239988-002
FM-N29E3-36
239990-002
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