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HP ProLiant DL380 Generation 4 User Manual

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HP ProLiant DL380 Generation 4 Server

User Guide

March 2006 (5th Edition)
Part Number 395214-005

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Summary of Contents for HP ProLiant DL380 Generation 4

  • Page 1: User Guide

    HP ProLiant DL380 Generation 4 Server User Guide March 2006 (5th Edition) Part Number 395214-005...
  • Page 2 © Copyright 2004 - 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Component identification ....................... 7 Front panel components ..........................8 Front panel LEDs and buttons ........................9 Rear panel components..........................10 Rear panel LEDs and buttons........................11 System board components........................12 System maintenance switch......................12 NMI switch ........................... 13 Chassis ID switch........................... 13 DIMM slots ...........................
  • Page 4 Installing the server into the rack........................ 34 Installing the operating system........................37 Powering up and configuring the server ..................... 37 Registering the server..........................37 Hardware options installation....................... 38 Introduction ............................38 Processor option............................38 Memory options ............................41 DIMM configuration requirements ....................42 Online spare memory configuration ....................
  • Page 5 HP ROM-Based Setup Utility......................80 Array Configuration Utility ......................81 Option ROM Configuration for Arrays ..................... 82 HP ProLiant Essentials Rapid Deployment Pack................... 82 Re-entering the server serial number and product ID ................82 Management tools........................... 83 Automatic Server Recovery ......................83 ROMPaq utility..........................
  • Page 6 Grounding methods to prevent electrostatic discharge ................111 Specifications ........................... 112 Server specifications ..........................112 Environmental specifications ........................112 Technical support........................114 Before you contact HP..........................114 HP contact information ........................... 114 Customer self repair..........................114 Acronyms and abbreviations...................... 116 Index............................119...

  • Page 7: Component Identification

    Component identification In this section Front panel components ..........................8 Front panel LEDs and buttons ........................9 Rear panel components........................... 10 Rear panel LEDs and buttons ........................11 System board components........................12 SCSI backplane components ........................14 SAS backplane components ........................15 System board LEDs ..........................

  • Page 8: Front Panel Components

    Front panel components Item SCSI model (top) SAS model (bottom) Hard drive bays Hard drive bays USB port USB port Bay for tape drive or hard drive with — tape drive blank Diskette drive bay Diskette drive bay DVD/CD-ROM drive DVD/CD-ROM drive Component identification 8...

  • Page 9: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Internal health LED Green = Normal Amber = System degraded. Refer to system board LEDs to identify component in degraded state. Red = System critical. Refer to system board LEDs to identify component in critical state.

  • Page 10: Rear Panel Components

    Rear panel components Item Description Color • Hot-plug or non-hot-plug PCI-X expansion slot 3, 64 bit/100 MHz, bus B • PCI Express x4 slot 2, bus B* • Hot-plug or non-hot-plug PCI-X expansion slot 2, 64 bit/100 MHz, bus B •...

  • Page 11: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description LED Color Status PCI Hot Plug fault LED (slot 3)* Amber On = Expansion board failed Off = Normal PCI Hot Plug power LED Green On = Power is applied to the slot (slot 3)* Flashing = Power is cycling Off = Power is not applied to the slot...

  • Page 12: System Board Components

    System board components Item Description Item Description Smart Array 6i Cache Diskette drive system connector Module Option* Chassis ID switch DIMM slots (1-6) System maintenance switch Power supply signal connector PPM slot 2 Fan 6 connector PCI riser cage connector System power connector SCSI connector (port 2)* PPM slot 1...

  • Page 13: Nmi Switch

    Position Default Function Off = No function On = Clears power-on password and administrator password. Off = No function On = Clear NVRAM. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

  • Page 14: Scsi Backplane Components

    Item Description DIMM slot 1A DIMM slot 2A DIMM slot 3B DIMM slot 4B DIMM slot 5C DIMM slot 6C SCSI backplane components Item Description Power button/LED connector SCSI connector (port 2) DVD/CD-ROM drive connector SCSI connector (port 1) Diskette drive connector Power connector USB connector Diskette drive system connector...

  • Page 15: Sas Backplane Components

    SAS backplane components Item Description Power button/ LED connector DVD/CD-ROM drive connector DVD/CD-ROM drive system connector SAS connector Diskette drive system connector Diskette drive connector SAS connector Power connector USB connector System board LEDs Component identification 15...

  • Page 16: System Leds And Internal Health Led Combinations

    Off = Disabled PPM 1 failure Amber = PPM failed Off = Normal iLO diagnostic LEDs Refer to the HP Integrated Lights-Out User Guide on the Documentation CD. Processor 1 failure Amber = Processor failed Off = Normal Processor 2 failure...
  • Page 17 The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes. System LED and color Internal health LED Status...

  • Page 18: Scsi Backplane Leds

    SCSI backplane LEDs Item LED description Status SCSI configuration On = Simplex Off = Duplex SCSI configuration error On = SCSI cabling or terminator configuration is incorrect Off = SCSI cabling or terminator configuration is correct Hot-plug SCSI hard drive LEDs Component identification 18...

  • Page 19: Hot-Plug Scsi Hard Drive Led Combinations

    The drive is part of an array being selected by an array configuration utility • Drive Identification has been selected in HP SIM • The drive firmware is being updated The drive has been placed offline due to hard disk drive failure or subsystem communication failure.

  • Page 20: Hot-Plug Sas Hard Drive Leds

    Activity Online LED Fault LED Interpretation LED (1) One or more of the following conditions may exist: • The drive is not configured as part of an array • The drive is configured as part of an array, but it is a replacement drive that is not being accessed or being rebuilt yet •...

  • Page 21: Pci Hot Plug Led Status Combinations

    The power to the slot is on, but the slot needs attention for a possible problem with the slot, board, or driver. DO NOT open the slot release lever. Examine the logs and HP SIM. If the expansion board is faulty, remove or replace the board. Flashing...

  • Page 22: Pci Riser Cage Led

    PCI riser cage LED CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Status On = AC power connected Off = AC power disconnected Remote management connector The 30-pin remote management connector, located on the PCI riser cage, is used to cable the Remote Insight Lights-Out Edition II option.

  • Page 23: Internal Pci Hot Plug Leds And Button

    Internal PCI Hot Plug LEDs and button NOTE: Hot-plug LEDs are available only with the optional hot-plug PCI riser cage. Item Description Status Fault LED (Amber) On = Expansion board failed. Off = Normal Power LED (Green) On = Power is applied to the slot. Flashing = Power is cycling.

  • Page 24: Hot-Plug Fan Led

    Item Description Configuration Fan 2 Primary Fan 3 Redundant Fan 4 Primary Fan 5 Primary Fan 6 Primary Fan 7 Primary Fan 8 Redundant Hot-plug fan LED Status Green = Operating normally Amber = Failed Off = No power Component identification 24...

  • Page 25: Power Converter Module Led

    Power converter module LED Status Amber = Failed Off = Operating normally Battery-backed write cache LEDs NOTE: This feature applies only to SCSI models. Item LED color Amber Green For LED status information, refer to "Battery-backed write cache LED statuses (on page 26)." Component identification 25...

  • Page 26: Battery-Backed Write Cache Led Statuses

    Battery-backed write cache LED statuses NOTE: This feature applies only to SCSI models. Server status LED status Battery module status Server is on and has normal run Green = On Fast charging time Green = Flashing The microcontroller is waiting for communication from the host controller.

  • Page 27: Operations

    Operations In this section Power up the server ..........................27 Power down the server..........................27 Extend the server from the rack ........................ 28 Removing the access panel........................29 Installing the access panel ........................29 Access the product rear panel........................30 Power up the server To power up the server, press the Power On/Standby button.

  • Page 28: Extend The Server From The Rack

    Press the Power On/Standby button to place the server in standby mode (2). When the server activates standby power mode, the system power LED changes to amber. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. Disconnect the power cords.

  • Page 29: Removing The Access Panel

    After performing the installation or maintenance procedure, slide the server back into the rack: Press the server rail-release latches and slide the server fully into rack. Press the server firmly into the rack to secure it in place. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 30: Access The Product Rear Panel

    Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: Power down the server (on page 27).

  • Page 31: Setup

    Registering the server..........................37 Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 32: Rack Planning Resources

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 33: Temperature Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 34: Rack Warnings

    Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation.
  • Page 35 RILOE II board. The standard video connector on the server rear panel is not used when the RILOE II board is installed. For more information, refer to the HP Remote Insight Lights-Out Edition II User Guide.
  • Page 36 If you chose not to install the cable management arm, install the power cord anchor to the server. NOTE: Peripheral device cables are removed for clarity. NOTE: If using the power cord anchor, be sure to leave enough slack in the power cord so that the redundant power supply can be removed without disconnecting the power cord from the primary power supply.

  • Page 37: Installing The Operating System

    (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Powering up and configuring the server To power up the server, press the Power On/Standby button.

  • Page 38: Hardware Options Installation

    Hardware options installation In this section Introduction ............................38 Processor option............................. 38 Memory options ............................. 41 Hot-plug SCSI hard drive options ......................43 Hot-plug SAS hard drive options ......................46 Installing a diskette drive ......................... 48 Hot-plug tape drive option........................49 Redundant hot-plug fans..........................
  • Page 39 IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the corresponding PPM is missing. To install a processor: Power down the server (on page 27). Extend the server from the rack, if applicable ("Extend the server from the rack"...
  • Page 40 CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. Close the processor retaining bracket. Open the latches on the corresponding PPM slot. Hardware options installation 40...

  • Page 41: Memory Options

    Advanced ECC. By default, the server is set to Advanced ECC Support. Refer to "ROM-Based Setup Utility ("HP ROM-Based Setup Utility" on page 80)," on the Documentation CD, for more information. The server supports two types of memory configurations with single-rank memory DIMMs: •...

  • Page 42: Dimm Configuration Requirements

    • DIMMs must be installed in pairs. • DIMM pairs in a memory bank must have the same HP part numbers. • Always populate the DIMMs in sequential order per bank: Bank A, Bank B, and then Bank C. •...

  • Page 43: Installing Dimms

    correctable errors threshold as defined by the Pre-Failure Warranty, the system copies the memory contents of the failing bank to the spare bank. The system then deactivates the failing bank and automatically switches over to the spare bank. For online spare memory support, you must observe the following guidelines: •...

  • Page 44: Scsi Ids

    • The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0. • If only one SCSI hard drive is used, install it in the bay with the lowest number. •...

  • Page 45: Installing A Hot-Plug Scsi Hard Drive

    NOTE: The server ships standard with five hard drive blanks. Installing a hot-plug SCSI hard drive Remove the existing hard drive blank or hard drive from the drive bay ("Removing a hot-plug SCSI hard drive" on page 45). Install the hard drive. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs"...

  • Page 46: Hot-Plug Sas Hard Drive Options

    Back up all server data on the hard drive. Remove the hard drive. Hot-plug SAS hard drive options When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number. •...

  • Page 47: Installing A Hot-Plug Sas Hard Drive

    Installing a hot-plug SAS hard drive Remove the SAS hard drive blank. Prepare the SAS hard drive. Hardware options installation 47...

  • Page 48: Removing A Hot-Plug Sas Hard Drive

    Install the hard drive. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations (on page 20). Removing a hot-plug SAS hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 49: Hot-Plug Tape Drive Option

    Power down the server (on page 27). Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). Remove the access panel ("Removing the access panel" on page 29). Remove the protective cover on the server bezel from the front of the diskette drive bay. Slide the diskette drive into the diskette drive bay.

  • Page 50: Redundant Hot-Plug Fans

    Reach underneath and squeeze the middle of the tape drive blank (1). Pull the blank out of the bay (2). Install the tape drive. Redundant hot-plug fans NOTE: This procedure shows images of the SCSI model server, but it also applies to the SAS model server. In the standard configuration, five fans cool the server: fans 2, 4, 5, 6, and 7.

  • Page 51: Installation Requirements

    • The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and then restarts. This process repeats until the cautionary temperature level is no longer detected.

  • Page 52: Identifying Hot-Plug Fans

    Identifying hot-plug fans Item Description Configuration Fan 1 Redundant Fan 2 Primary Fan 3 Redundant Fan 4 Primary Fan 5 Primary Fan 6 Primary Fan 7 Primary Fan 8 Redundant Installing redundant hot-plug fans Extend the server from the rack, if applicable ("Extend the server from the rack"...

  • Page 53: Front Fan Bracket

    Install the fan. Be sure that the fan LED is green ("Hot-plug fan LED" on page 24). Install the access panel ("Installing the access panel" on page 29). Be sure that the front panel internal health LED is green ("Front panel LEDs and buttons"...

  • Page 54: Battery-Backed Write Cache Option

    Battery-backed write cache option NOTE: This feature applies only to SCSI models. Along with the cache module, the battery pack provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is For information on BBWC LEDs, refer to "Battery-backed write cache LEDs (on page 25)"...

  • Page 55: Redundant Hot-Plug Ac Power Supply Option

    Route the cable along the system board. Install the battery pack assembly into the server. Install the PCI riser cage ("Installing the PCI riser cage" on page 56). Install the front fan bracket ("Front fan bracket" on page 53). Install the access panel ("Installing the access panel"...

  • Page 56: Pci Riser Cage Options

    WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. Slide the power supply into the power supply bay. Connect the power cord to the power supply. Route the power cord through the cable management arm or power cord anchor.

  • Page 57: Removing The Pci Riser Cage

    Align the PCI riser cage with the chassis and slide it into place. Tighten the thumbscrews to secure the PCI riser cage: Lift the thumbscrew knobs (1). Turn the thumbscrews clockwise while pressing down, until tightened (2). Turn the thumbscrews counterclockwise to lower thumbscrew knobs (3). Removing the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

  • Page 58: Expansion Board Options

    NOTE: PCI Express applies only to SCSI models. For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: It is recommended that the optional RILOE II board be installed in slot 1. If you plan to install a RILOE II board in the future, leave slot 1 unpopulated.

  • Page 59: Removing Expansion Slot Covers 2 And 3

    Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Removing expansion slot covers 2 and 3 Extend or remove the server from the rack ("Extend the server from the...

  • Page 60: Installing A Non-Hot-Plug Expansion Board

    Remove the expansion slot cover. To replace the component, reverse the removal procedure. Installing a non-hot-plug expansion board Power down the server (on page 27). Extend the server from the rack, if applicable ("Extend the server from the rack" on page 28). Remove the access panel ("Removing the access panel"...

  • Page 61: Installing Pci Hot Plug Expansion Boards

    Install the expansion board. Lock the PCI retaining clip. Install the PCI riser cage ("Installing the PCI riser cage" on page 56). Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. Close the PCI riser cage door.
  • Page 62 Open the PCI riser cage door. Press the PCI Hot Plug button to remove power from the slot. When the green power LED on the slot stops flashing, power has been removed from the slot. Remove the expansion slot cover from the slot, if installed ("Removing expansion slot covers 2 and 3"...
  • Page 63 Install the expansion board. Lock the PCI retaining clip. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board. Close the slot release lever. Press the PCI Hot Plug button and wait for the power LED to illuminate green without flashing. Close the PCI riser cage door.

  • Page 64: Cabling

    SAS hard drive cabling The HP ProLiant DL380 Generation 4 Server SAS model uses a serial attached SCSI bus to connect SAS hard drives on a SAS backplane to a PCI SAS controller. In a SAS environment, each hard drive has a direct connection to the SAS controller.

  • Page 65: Usb Cabling

    USB cabling The USB cable connects the front panel USB connector to the SAS backplane. DVD/CD-ROM drive cabling Item Cable description DVD/CD-ROM drive cable DVD/CD-ROM drive system cable Cabling 65...

  • Page 66: Diskette Drive Cabling

    Diskette drive cabling Item Cable description Diskette drive cable Diskette drive system cable Power button/LED cabling The power button/LED cable connects the power button/LED board to the SAS backplane. Cabling 66...

  • Page 67: Optional Pci Hot Plug Backplane Cabling

    Optional PCI Hot Plug backplane cabling The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug option and provides hot-plug capability for two expansion slots. A ribbon cable connects the PCI Hot Plug backplane to the riser board. RILOE II cabling The 30-pin Remote Insight cable ships with the RILOE II cable kit.

  • Page 68: Internal Power Cabling

    Internal power cabling Item Description System power cable Power supply signal cable SAS power cable SCSI model cabling IMPORTANT: If a simplex or duplex cabling configuration is not cabled correctly, the SCSI configuration error LED will illuminate. Refer to "SCSI Backplane LEDs (on page 18)" to locate the LED. NOTE: The server ships with two identical short SCSI cables.

  • Page 69: Embedded Simplex Scsi Cabling

    Embedded simplex SCSI cabling In the embedded simplex cabling configuration, the embedded Smart Array 6i Controller controls up to six hard drives through one SCSI bus. The server ships standard with this configuration. NOTE: The short SCSI cables are identical. Item Component description SCSI IDs managed...

  • Page 70: Pci Simplex Scsi Cabling

    NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. NOTE: The short SCSI cables are identical. Item Component description SCSI IDs managed Short SCSI cable 0, 1 Short SCSI cable...

  • Page 71: Pci Duplex Scsi Cabling

    NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Component description SCSI IDs managed Optional long SCSI cable 0, 1, 2, 3, 4, 5 Short SCSI cable used to jumper the two SCSI buses together PCI duplex SCSI cabling In the PCI duplex cabling configuration, an optional PCI array controller controls up to six hard drives...
  • Page 72 NOTE: This specific cabling configuration does not support external VHDCI. NOTE: Optional SCSI terminator board and optional long SCSI cables are available in the SCSI Configuration Option Kit. Item Component description SCSI IDs managed Optional long SCSI cable 0, 1 Short SCSI cable 2, 3, 4, 5 Optional terminator board...

  • Page 73: Installing The Scsi Terminator Board

    Item Component description SCSI IDs managed Optional terminator board Refer to "Installing the SCSI Terminator Board (on page 73)" for SCSI terminator board installation procedures. Installing the SCSI terminator board Power down the server (on page 27). Extend or remove the server from the rack ("Extend the server from the rack"...

  • Page 74: Usb Cabling

    Remove the SCSI terminator board. USB cabling The USB cable connects the front panel USB connector to the SCSI backplane. Cabling 74...

  • Page 75: Dvd/Cd-Rom Drive Cabling

    DVD/CD-ROM drive cabling Item Cable description DVD/CD-ROM drive cable DVD/CD-ROM drive system cable Diskette drive cabling Item Cable description Diskette drive cable Diskette drive system cable Cabling 75...

  • Page 76: Power Button/Led Cabling

    Power button/LED cabling The power button/LED cable connects the power button/LED board to the SCSI backplane. Optional PCI Hot Plug backplane cabling The server contains a PCI Hot Plug backplane that is part of the PCI Hot Plug option and provides hot-plug capability for two expansion slots.

  • Page 77: Riloe Ii Cabling

    RILOE II cabling The 30-pin Remote Insight cable ships with the RILOE II cable kit. For more information, refer to the Remote Insight Lights-Out Edition II User Guide on the Documentation CD. Internal power cabling Item Description System power cable Power supply signal cable SCSI power cable Cabling 77...

  • Page 78: External Storage Cabling

    After cabling external storage options, use the following software utilities: • RBSU, to configure new hardware in the system For more information, refer to "HP ROM-Based Setup Utility (on page 80)" or the ROM-Based Setup Utility User Guide on the Documentation CD. •...

  • Page 79: Software And Configuration Utilities

    This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).

  • Page 80: Hp Rom-Based Setup Utility

    Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server, the system prompts you to enter RBSU and select a language.

  • Page 81: Array Configuration Utility

    RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).

  • Page 82: Option Rom Configuration For Arrays

    Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information. For more information, refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website (http://www.hp.com).

  • Page 83: Management Tools

    ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

  • Page 84: Riloe Technology

    HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices. IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, SCSI hard drives, and memory modules.

  • Page 85: Ilo Rom-Based Setup Utility

    ROM-Based Setup Utility HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with setting up iLO on a network; it is not intended for continued administration. To run iLO RBSU: Restart or power up the server.

  • Page 86: Usb Support

    Exit iLO RBSU. HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: Restart or power up the server.

  • Page 87: Array Diagnostic Utility

    HP website (http://www.hp.com). HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 88: Resource Paqs

    Refer to the operating system support matrix (http://www.hp.com/go/supportos). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).

  • Page 89: Troubleshooting

    To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide: •...

  • Page 90: Important Safety Information

    Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 91: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 92: Symptom Information

    NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

  • Page 93: Diagnostic Steps

    Diagnostic steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 93)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis...

  • Page 94: General Diagnosis Flowchart

    General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to "Symptom information (on page 92)" "Loose connections (on page 92)"...
  • Page 95 HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) •...

  • Page 96: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. Troubleshooting 96...
  • Page 97 Faulty internal component Item Refer to "Component identification (on page 7)" "HP Insight Diagnostics (on page 87)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "Loose connections (on page 92)"...
  • Page 98 Troubleshooting 98...

  • Page 99: Post Problems Flowchart

    "Symptom information (on page 92)" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) "General memory problems are occurring"...

  • Page 100: Os Boot Problems Flowchart

    OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 100...
  • Page 101 Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation "HP Insight Diagnostics (on page 87)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...

  • Page 102: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 84) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
  • Page 103 Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) • "HP contact information (on page 114)" "HP Insight Diagnostics (on page 87)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) •...
  • Page 104 Troubleshooting 104...

  • Page 105: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 106: Regulatory Compliance Notices

    Regulatory compliance notices In this section Regulatory compliance identification numbers..................106 Federal Communications Commission notice ................... 106 Declaration of conformity for products marked with the FCC logo, United States only........106 Modifications............................107 Cables ..............................107 Canadian notice ..........................107 European Union regulatory notice ......................

  • Page 107: Modifications

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 108: Disposal Of Waste Equipment By Users In Private Households In The European Union

    This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label) Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.

  • Page 109: Korean Class A Notice

    • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976.

  • Page 110: Power Cord Statement For Japan

    Power cord statement for Japan Regulatory compliance notices 110...

  • Page 111: Electrostatic Discharge

    Electrostatic discharge In this section Preventing electrostatic discharge......................111 Grounding methods to prevent electrostatic discharge ................111 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 112: Specifications

    Specifications In this section Server specifications ..........................112 Environmental specifications ........................112 Server specifications Dimensions Height 8.59 cm (3.38 in) Depth 66.07 cm (26.01 in) Width 44.54 cm (17.54 in) Weight (maximum) 27.22 kg (60 lb) Weight (no drives installed) 20.41 kg (47.18 lb) Input requirements Rated input voltage...
  • Page 113 * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.

  • Page 114: Technical Support

    HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
  • Page 115 A convenient, easy-to-use program: • An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem. The specialist will also determine whether you can replace the part. • For specific information about customer replaceable parts, refer to the maintenance and service guide on the HP website (http://www.hp.com/support).

  • Page 116: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery BBWC battery-backed write cache double data rate DIMM dual inline memory module error checking and correcting International Electrotechnical Commission Integrated Lights-Out Integrated Management Log initial program load interrupt request Acronyms and abbreviations 116...
  • Page 117 multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test processor power module ProLiant Support Pack Preboot Execution Environment RBSU...
  • Page 118 RILOE II Remote Insight Lights-Out Edition II SDRAM synchronous dynamic RAM Systems Insight Manager TMRA recommended ambient operating temperature unit identification universal serial bus VHDCI very high density cable interconnect Wake-on LAN Acronyms and abbreviations 118...

  • Page 119: Index

    23, 24, 52 connection problems 92 features 7 connectors 7 Federal Communications Commission (FCC) contacting HP 114 notice 106, 107 crash dump analysis 13 flash ROM 83 creating a disk image 82 flowcharts 93, 94, 96, 99, 100, 102...
  • Page 120 LEDs 9, 13, 18 Natural Language Search Assistant 88 HP Insight Diagnostics 87 network connector LEDs 11 HP ProLiant Essentials Foundation Pack 37, 84 NIC (network interface controller) 117 HP ProLiant Essentials Rapid Deployment Pack 82 NIC connectors 10...
  • Page 121 power cord connector 10, 34 SAS hard drive LEDs 20 power distribution unit 33 scripted installation 79 power LEDs, system 9 SCSI backplane components 14 Power On/Standby button 9, 27, 76 SCSI backplane LEDs 18 power requirements 33 SCSI cabling 68 power supplies 11 SCSI connectors 15 power supply LEDs 11, 25...
  • Page 122 USB support 86 utilities 79, 80, 81, 82, 83, 84, 85, 86, 87 utilities, deployment 79, 80, 82 ventilation 32 VHDCI SCSI connector 10, 34 video connector 10, 34 warnings 34, 91 Index 122...

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