Troubleshooting - Mobile Phone Usage - Plantronics Voyager PRO UC v2 User Manual

Troubleshooting — Mobile phone usage
My headset does not Ensure that the headset is fully charged.
work with my phone.
Make sure the headset is paired with the Bluetooth phone you are trying to
use.
My phone did not locate Turn both your phone and headset off, then restart the mobile phone and
the headset. repeat the pairing process on page 15.
I could not enter my PIN Turn both your phone and headset off and on and then repeat the pairing
code. process on page 15.
password, is 0000 (4 zeros).
I cannot hear caller/dial The headset is not turned on. Press the call button for approximately 2
tone. seconds until you hear a tone or see the indicator glow blue.
Your headset is out of range. Move the headset closer to the Bluetooth
phone.
Your headset battery is drained. Charge your battery. See
The listening volume is too low. Incremental tapping of the call button will
adjust volume.
Make sure that the headset fits properly. See
Audio quality is poor. Your headset is out of range. Move the headset closer to the Bluetooth
phone.
Callers cannot hear me. Make sure that the headset is sitting correctly on your ear with the boom
pointing towards the corner of the mouth.
See
My headset falls off my ear. Make sure that the headset is sitting correctly on your ear with the boom
pointing towards the corner of the mouth. You may also want to try an
alternate size ear tip.
See
(Pair mobile phone and call)
Many phones input the password automatically during the paring
NOTE
process. Your phone may not ask you to manually input a password.
Fitting the headset.
Fitting the headset.
(Pair mobile phone and call)
Your PIN code, or
Charging headset.
Fitting the headset.
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