Troubleshooting; Troubleshooting - Softphone Usage - Plantronics Voyager PRO UC v2 User Manual

Troubleshooting

Troubleshooting — Softphone usage
My headset Make sure your headset is charged.
doesn't work with
Make sure your headset is on and connected.
my computer
Press the call button on your headset.
softphone.
Fine-tune the listening volume with the call button.
Ensure that the headset is the default sound device. The Plantronics control panel
will launch the sound devices control panel by going to Plantronics Control Panel >
Preferences > General – Launch Audio Devices Control Panel.
The sound is Reduce speaking and/or listening volume on the computer using your softphone
distorted or I hear application.
an echo in the
Point microphone towards your chin.
headset.
If the distortion is still present, lower the volume using volume/mute button.
The Bluetooth If your headset and Bluetooth USB adapter do not automatically reconnect
link between when returning within range you can manually reconnect by disconnecting and
my headset and reconnecting the Bluetooth USB adapter from your PC. (headset must be powered
Bluetooth USB on)
adapter doesn't
automatically
reconnect when
I come back into
range.
Talk time Battery is wearing out. Contact
performance information.
is significantly
degraded even
after a full recharge.
plantronics.com/support for factory service
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