Troubleshooting - Plantronics BackBeat 903 User Manual

Troubleshooting

My mobile phone did not locate
the headphones.
Audio quality is poor.
I cannot hear stereo music from
my phone.
I cannot control my music
tracks.
Power off your mobile phone and headphones, then power on your
phone. Repeat the pairing process on page 5.
Make sure that the headphones fit your ears properly. See page 7.
Ensure that your mobile phone is located on the left side of your body
and that there are no obstructions between it and your headphones.
Make sure that your headphones are within 10 meters (33 feet) of your
mobile phone. Going outside of this range can impact audio quality. If
your headphones do not automatically reconnect, see page 13.
For stereo listening, your Bluetooth phone must support the Bluetooth
Advanced Audio Distribution Profile (A2DP), which defines how
Bluetooth devices stream stereo quality audio from one device to
another. See your phone's user manual to determine if it has this
Bluetooth profile.
The adaptor and some stereo Bluetooth phones do not support the
AVRCP profile for track controls. Use your audio device to change
tracks.
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