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Technical Information; Technical Support; Troubleshooting - HP Photosmart 6221 User Manual

Premium camera dock
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Technical information

Technical support

Please refer to your camera electronic User Guide for support procedures and contact
information.

Troubleshooting

Note
section in your camera electronic User Guide.
Problem
The camera batteries will not
charge, and the camera
charging light is on.
The camera batteries will not
charge, and the camera
charging light is off.
The camera is not
recognized by the computer
when it is in the dock.
User Guide
For additional troubleshooting information, please see the Troubleshooting
Possible cause
Batteries in the camera are
not rechargeable.
The camera has not been left
in the dock long enough.
Battery voltage is too low for
charging to start.
The camera is not securely in
the dock.
The camera dock does not
have electrical power.
The dock is connected to the
computer through a USB hub
or the USB port on the front
of the computer.
The USB cable connecting
the dock to the computer is
bad.
Solution
Install rechargeable batteries
(either Lithium Ion or NiMH
as required by your camera).
Make sure the camera has
been left in the camera dock
for at least 4 to 6 hours to
charge completely, and the
charging light has stopped
blinking.
The camera will not attempt
to charge batteries that may
be damaged or over-
discharged. If the battery will
not charge sufficiently, it is
likely that the battery is bad.
Purchase new rechargeable
batteries and try again.
Make sure the camera is
inserted completely into the
dock.
Confirm that the power cord
is plugged into the dock.
Check that the dock power
light blinks when the camera
is in the dock.
Connect the USB cable
directly to one of the USB
ports on the computer.
If your camera has a USB
connector, try connecting the
camera directly to the
computer using the cable that
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