Chapter 3 Troubleshooting; Troubleshooting; General Problems; Printing Problems - Epson TM-H5000II series Operator's Manual

Chapter 3

Troubleshooting

Troubleshooting
This chapter gives solutions to some printer problems you may
have.

General problems

The lights on the control panel do not come on.
Make sure that the power supply cables are correctly plugged into
the printer, the power unit, and to the power outlet.
Make sure that power is supplied to the power outlet. If the outlet
is controlled by a switch or timer, use another outlet.

Printing problems

The paper roll section ERROR light is on (not blinking) and nothing is
printed.
If the PAPER OUT light is on, the paper roll is not installed or is at
or near the end. Install a new paper roll. See Chapter 1 for
instructions.
If the PAPER OUT light is off, make sure that the paper roll cover is
properly closed. Press the printer cover until the cover audibly
clicks into place.
An ERROR light is blinking and the printer does not print.
First, turn off the printer and check for a paper jam. (See the paper
jam description on page 3-4.)
Troubleshooting 3-1