Solution 2 - Motorola SB5100 Series Installation Manual

3-48 Installation and Operation

Solution 2

The USB drivers may have loaded, but a protocol was not bound to the adapter. To test this:
1
Remove the USB cable from the SURFboard cable modem.
From the Windows Desktop, right-click the Network Neighborhood icon to display a list of
2
options.
Click Properties at the bottom of the list. The Network window is displayed:
3
Click the Configuration tab, select the Motorola Surfboard USB Cable Modem entry, and
4
then click Properties.
Click the Bindings tab. If TCP/IP is not listed, either add the protocol to the adapter or
5
remove the entry for Motorola SURFboard USB Cable Modem.
To remove the entry, in the Network window, select Motorola SURFboard USB Cable
6
Modem and click Remove.
CAUTION!
Extremely Important: After removing the device, restart the computer. To reinstall the USB drivers, follow the
instructions in "Setting Up a USB Driver for Windows 98", page 3-5
The Motorola Remove program deletes improper Windows 98, Windows 98 Second Edition,
Windows Me, Windows 2000, and Windows XP entries that may have occurred in the installation
process.
The Remove program and the latest drivers are available for download from the website
ftp://ftp.surfboard.com/.
pub/Downloads/SURFboard_USB_Driver/v20_Drivers.exe.
SURFboard Cable Modem Installation Manual
The files are in the following directory path: