Warranty And Service; Factory Service - GE Interlogix Kalatel DVSe Installation And User Manual

4 Warranty and Service

4.1 Factory Service

If the unit requires factory service, contact the dealer who supplied the unit to you for the
correct procedures on returning the unit to the factory or the nearest factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed below and
request a Return Material Authorization number (RMA). The unit's serial number must be
provided before an RMA number can be issued. Units returned to the factory for service
must have freight and insurance prepaid, and must show the RMA number clearly on all
shipping documents. The failure symptoms must be clearly described by the operator and
enclosed with the unit together with a copy of the original supplier's invoice. Failure to
comply with these instructions will delay service of the unit, and may result in the unit not
being accepted by the Repair Center.
Factory Address
GE Interlogix
Attention: Repair Center
3197-C Airport Loop Drive
Costa Mesa, CA 92626
United States of America
Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time)
In Oregon: 541-754-9133
Fax: 541-754-7162 (24 hours a day)
For warranty information, see the following page.
0150-0178F 19 Kalatel DVSe