DirecTV Wireless Cinema Connection Kit User Manual
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DirecTV Wireless Cinema Connection Kit User Manual

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  • Page 1 DIRECTV Wireless Cinema Connection Kit...
  • Page 2 Copyright © 2011 DIRECTV. Unpublished work. All rights reserved. All materi- als are proprietary and confidential. Technology information released after Janu- ary 2011 may not be included in the material.

  • Page 3: Table Of Contents

    Connecting the Cinema Connection Kit ........................10 Determining Receiver Connection Type ........................12 Direct Ethernet Connection ..............................13 Whole-Home DVR Service without DECA ........................14 DIRECTV Whole-Home DVR Service Compatible with a Receiver DECA ............16 Completing the Setup ..........................18 Manual Wireless Setup ...........................19 Hidden Wireless Network Name ............................21 Wireless Security ...................................21...

  • Page 4: Course Introduction

    This training will cover what the W-DCCK is, and how it will simplify the connections in a customer’s home. You may see the DIRECTV Wireless Cinema Connection Kit referred to as the CCK-W in other materials; please note that this is the same piece of hardware, but will be referred to as a W-DCCK in this training.

  • Page 5: What Is A Wireless Cinema Connection Kit

    DIRECTV Receiver or DIRECTV Whole-Home DVR service com- patible network without any major wiring ran through the home. Prior to the Wireless Cinema Connection Kit, a broadband or receiver DECA would have to be installed at the customer’s router and receiver (except on an H/HR24) to bring internet connectivity to the receiver.

  • Page 6: A Closer Look - Product Spec Sheet

    Notes DIRECTV Wireless Cinema Connection Kit What is a Wireless Cinema Connection Kit A Closer Look - Product Spec Sheet System Wireless Router Size and Weight Requirements Compatibility Without Base: Height: 6.38 Inches (162 mm) 2.4 GHz HD DVR Width: 7.72 Inches (196 mm) 802.11a/b/g/n...

  • Page 7: Equipment Details - What's In The Box

    Notes DIRECTV Wireless Cinema Connection Kit What is a Wireless Cinema Connection Kit Equipment Details - What’s in the Box DECA Wireless WPS Button - Wireless Protected Setup • If a customer’s router does not have WPS, this function will al- low you to setup WPS via the Cinema Connection Kit.
  • Page 8 Notes DIRECTV Wireless Cinema Connection Kit What is a Wireless Cinema Connection Kit Equipment Details - What’s in the Box Cabling The Cinema Connection Kit comes with a mini coaxial cable and Ethernet (CAT5) cable for connection to the receiver.
  • Page 9 Wall Mount While the base allows for the DECA wireless to be mounted to a wall, DIRECTV technicians are not allowed to install this product to a wall under any exceptions. If a customer inquires about this, you must inform the customer that they would have to handle this themselves.

  • Page 10: Installing A Wireless Cinema Connection Kit

    Connecting the Cinema Connection Kit 1. Verify that the DIRECTV Receiver and the TV are powered on. 2. Verify a valid Internet connection via the wireless router and computer.
  • Page 11 Notes DIRECTV Wireless Cinema Connection Kit Installing a Wireless Cinema Connection Kit Connecting the Wireless Cinema Connection Kit The next steps we take will depend on if the customer’s router is WPS-capable or not. If the router is not WPS capable, skip the next three steps.

  • Page 12: Determining Receiver Connection Type

    W-DCCK device, follow the steps in this section. 1. Power on the HD DVR Receiver to be connected. 2. Press the DASH key (lower left key) on the DIRECTV Remote Control. 3. Note the information displayed on the TV...

  • Page 13: Direct Ethernet Connection

    Ethernet port of the W-DCCK device. 2. Connect the other end of the Ethernet cable to the Ethernet port on the back of the DIRECTV Receiver. If the DIRECTV Re- ceiver has two Ethernet ports, connect the cable to the upper port labeled “ETHERNET 1”.

  • Page 14: Whole-Home Dvr Service Without Deca

    Whole-Home DVR Service without DECA This section describes how to connect your W-DCCK device if you have a DIRECTV Whole-Home DVR service compatible installation. In this installation, you will be using the enclosed coaxial cable. The Ethernet cable included with your W-DCCK will not be used.
  • Page 15 Notes DIRECTV Wireless Cinema Connection Kit Installing a Wireless Cinema Connection Kit Whole-Home DVR Service without DECA 4. Connect the other end of the coaxial cable to the coaxial con- nector labeled “SATELLITE IN 1” or “SAT IN 1” on your Receiver.

  • Page 16: Directv Whole-Home Dvr Service Compatible With A Receiver Deca

    Notes DIRECTV Wireless Cinema Connection Kit Installing a Wireless Cinema Connection Kit DIRECTV Whole-Home DVR Service Compatible with a Receiver DECA This section describes how to connect your W-DCCK device if your installation uses one or more DECA units. In this installation, you will use the enclosed coaxial cable, along with an Ethernet cable.
  • Page 17 Notes DIRECTV Wireless Cinema Connection Kit Installing a Wireless Cinema Connection Kit DIRECTV Whole-Home DVR Service Compatible with Connected Home Adapter Connection 3. Using the enclosed coaxial cable, connect one end to the co- axial connector on your W-DCCK device labeled “SAT Rcvr”.

  • Page 18: Completing The Setup

    Notes DIRECTV Wireless Cinema Connection Kit Completing the Setup 1. Wait 30 seconds to let the DIRECTV® Receiver establish a con- nection with the W-DCCK device. 2. To verify connection to the Internet, press the “MENU” button on your DIRECTV® Remote Control. Select “Parental, Fav’s &...

  • Page 19: Manual Wireless Setup

    Notes DIRECTV Wireless Cinema Connection Kit Manual Wireless Setup After you connect your W-DCCK device to your DIRECTV Receiver, instructions will automatically be displayed on your TV screen. Follow the steps below to complete your wireless setup. Use the “SELECT” button on your remote to make your choices.
  • Page 20 To refresh the Wireless Networks list, press the “MENU” button on your DIRECTV® Remote Control. Select “Parental, Fav’s & Setup”, then “System Setup”, then “Network Setup”.

  • Page 21: Hidden Wireless Network Name

    If you are using a hidden wireless network name (SSID), then select “Enter Name, ” enter your hidden network name (SSID) and then select “OK”. Use the number keypad on your DIRECTV® Remote Control to enter your hidden net- work name (SSID). For each character, press...

  • Page 22: Complete Setup

    Please have the customer read the information on this screen. Then select “Done”. Inform the customer to allow up to 48 hours for all of the DIRECTV CINEMAplus content to be downloaded onto their DIRECTV Re- ceiver. To begin your DIRECTV CINEMAplus experience, refer the customer to Channel 1000.

  • Page 23: Troubleshooting

    Notes DIRECTV Wireless Cinema Connection Kit Troubleshooting The Wireless Cinema Connection Kit status lights can help you identify problems with the device. LEDs The LEDs on the W-DCCK can help to tell you what problems you may be having. Ethernet Cable...
  • Page 24 MoCA coax network is estab- lished, but with degraded bandwidth. The coaxial distribution should be checked to ensure all devices in line are DIRECTV-ap- proved; splitters, coax cable, wall-ports, etc. This LED is off when no MoCA coax network is established.
  • Page 25 Notes DIRECTV Wireless Cinema Connection Kit Troubleshooting LEDs LED Definitions Possible Troubleshooting LED Label Definition Status Tips Wireless link is Solid green is Solid Green good normal. Move the W-DCCK device closer to Solid Wireless link is your router and/...
  • Page 26 Notes DIRECTV Wireless Cinema Connection Kit Troubleshooting LEDs LED Definitions Possible Troubleshooting LED Label Definition Status Tips Coaxial net- Solid green is Solid Green working is normal. good Check the coaxial cable connections Coaxial net- at the W-DCCK Solid Yellow...

  • Page 27: Common Configuration Issues

    W-DCCK, you may have a configuration issue. Go through the Determining Receiver Connection Type process again to verify you are using the correct type of connection. DIRECTV Whole-Home DVR service is lost. You can no longer see the playlist. • Expected Cause: Installed with Ethernet when Coax connection should have been used • Resolution: Go through Determining Receiver Connection Type...

  • Page 28: Installation Examples

    Notes DIRECTV Wireless Cinema Connection Kit Installation Examples DIRECTV Field Operations Training ©DIRECTV 2011 DIRECTV CCK Version1.3.0...
  • Page 29 Notes DIRECTV Wireless Cinema Connection Kit Installation Examples DIRECTV Field Operations Training ©DIRECTV 2011 DIRECTV W-DCCK Version 1.3.0...

  • Page 30: Review

    Connection Kit, you should be able to: • Explain what a Wireless Cinema Connection Kit is • Explain what a Wireless Cinema Connection Kit is used for • Install a Wireless Cinema Connection Kit • Troubleshoot Wireless Cinema Connection Kit issues How do you think this kit will make a customer’s installation...

  • Page 31: Appendix

    Tabletop Installation  The DIRECTV CINEMA™ Connection Kit (DCCK) unit should be placed on the baseplate (Figure 1) by inserting the baseplate      knobs into knob holes A & B (Figure 2). Shift the baseplate to the left to tighten onto the unit as shown in Figure 3.   Notes DIRECTV Wireless Cinema Connection Kit       Appendix   POWE R � �Coax Status �Coax NTWK POWE R � �WLA N   �Coa x Statu �AP|S TA �Coa x NTWK �WL AN �AP| STA...
  • Page 32 Notes DIRECTV Wireless Cinema Connection Kit Appendix Work Order Impacts CCK-W will only apply to upgrade activities where SWiM/MRV equipment is not present and not being installed as part of the upgrade. The CCK (coax broadband DECA) will be the default for any upgrade where SWiM/MRV equipment is already in place, or is included in the upgrade activity.
  • Page 33 Notes DIRECTV Wireless Cinema Connection Kit Appendix Work Order Modifications Under certain circumstances, it may be appropriate to modify the work order. Work Order Work Order OLI Deviation Approved Action Assumptions Contact OMG to update account Home is SWiM/MRV to reflect SWiM/MRV = Yes and to...
  • Page 34 Copyright © 2011 DIRECTV. Unpublished work. All rights reserved. All materi- als are proprietary and confidential. Technology information released after Janu- ary 2011 may not be included in the material.

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