Product Specific Problems; Mobile High-Definition Link (Mhl) Specific Problems; Speakers Specific Problems - Dell S2715H User Manual

Product Specific Problems

Specific
Symptoms
Screen image is
too small
Cannot adjust the
monitor with the
buttons on the
front panel
No Input Signal
when user
controls are
pressed
The picture
does not fill the
entire screen

Mobile High-Definition Link (MHL) Specific Problems

Specific
Symptoms
MHL interface is
not working

Speakers Specific Problems

Specific
Symptoms
No sound coming
from the speakers
What You
Experience
Image is centered • Check the Aspect Ratio setting in the Display menu
on screen, but
does not fill entire • Reset the monitor to factory settings.
viewing area
OSD does not • Turn off the monitor, unplug the monitor power cable,
appear on the
screen • Check whether the OSD menu is locked. If yes, press
No picture, the • Check the signal source. Ensure the computer is not
LED light is white
• Check whether the signal cable is plugged in properly.
• Reset the computer or video player.
The picture • Due to different video formats (aspect ratio) of DVDs,
cannot fill the
height or width • Run the built-in diagnostics.
of the screen
What You
Experience
Cannot see MHL • Ensure your MHL cable and MHL device are MHL
device image
shown on the • Check your MHL device is turned on.
monitor • Check your MHL device is not in standby mode.
• Check physical MHL cable connection is corresponding
• Wait for 30 seconds after connecting MHL cable as
What You
Experience
Cannot hear any • Turn off the monitor, disconnect the monitor power
sound
• Check the audio cable connection is connected
• Unplug the headphone jack from the headphone port.
• Reset the monitor to factory settings.
Possible Solutions
OSD.
plug it back, and then turn on the monitor.
and hold the button beside the power button for 10
seconds to unlock (for more information, see Lock).
in the power saving mode by moving the mouse or
pressing any key on the keyboard.
Re-plug the signal cable if necessary.
the monitor may display in full screen.
Possible Solutions
certified.
to input source selected on OSD Menu: HDMI (MHL).
some MHL devices require longer recovery time.
Possible Solutions
cord, reconnect it, and then turn on the monitor.
correctly to the computer audio line out port.
Troubleshooting | 47