Mobile High-Definition Link (Mhl) Specific Problems - Dell S2817Q User Manual

Specific
Symptoms
No image
when using DP
connection to
the PC

Mobile High-Definition Link (MHL) Specific Problems

Specific
Symptoms
MHL interface is
not working
What You Possible Solutions
Experience
Black screen • Verify which DP standard (DP 1.1a or DP 1.2) is
• Some DP 1.1a graphics card cannot support
What You Possible Solutions
Experience
Cannot see • Ensure your MHL cable and MHL device are MHL
MHL device
image shown • Check your MHL device is turned on.
on the monitor • Check your MHL device is not in standby mode.
• Check physical MHL cable connection is
• Wait for 30 seconds after connecting MHL cable
your Graphics Card certified to. Download and
install the latest graphics card driver.
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.
certified.
corresponding to input source selected on OSD
Menu: HDMI/MHL.
as some MHL devices require longer recovery
time.
Troubleshooting | 47