Table of Contents
Advertisement
Chapter 3
Troubleshooting
Software Download Troubleshooting
The following are Activity Status messages that can appear during software
download, their meanings, and suggested solutions.
Activity Status
message
File format unknown
File not found
Server is unreachable
or
Server timeout
To many Boot Images
in Flash
To many Main Images
in Flash
Access Violation
10
Description
File format
unknown
Failure of TFTP
Get
Failed to find the
server after 1
minute
You do not have
the required
access permission
Suggested action
Ensure that the correct agent software file
is being downloaded to the agent
Type in the correct path and filename
Check that you typed in the correct TFTP
Server IP address. Ensure the server is
accessible to the agent by typing
ip ping <ip_address_of_agent>.
The router is defined in the IP Gateway
menu.
Erase one of the Boot Images from Flash
memory
Erase one of the Software Version from
Flash memory
You must obtain the required access
permission
M15-155 Installation Guide
Advertisement
Table of Contents
