Customer Service; Contacting Service; Ordering Parts - CYBEX Total Access Lat Pull Owner's And Service Manual

3 - Customer Service

Contacting Service

Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300
or fax 508-533-5183.
Find information on the web at www.eCybex.com or by e-mail at techhelp@cybexintl.com.

Ordering Parts

Fax your order to 508-533-5183. To speak with a customer service representative, call 888-462-9239 (for
customers living within the USA) or 508-533-4300 (for customers outside the USA). You may also contact
us through e-mail at techhelp@cybexintl.com.
Having the following information ready when calling will assist our Cybex representatives in serving you.
• Unit Serial Number
• Product Name
The unit serial number and product name can be found on the serial number decal. See Chapter 6 for
exact location of serial number decal.
• Part Description
• Part Number
Part descriptions and part numbers are located in Chapter 6 of this manual.
• Shipping Address
• Contact Name
In addition to your shipping address and contact name, your account number is helpful but not required.
Cybex Total Access Owner's Manual
Customer
Service
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