Customer Service; Contacting Service; Ordering Parts - CYBEX 13100-999-4 C Owner's And Service Manual

3 - Customer Service

Contacting Service

Hours of phone service are Monday through Friday from 8:30 to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300
or fax 508-533-5183.
Find information on the web at www.cybexintl.com or by e-mail at techhelp@cybexintl.com.

Ordering Parts

Fax orders to 508-533-5183. To speak with a customer service representative, call 888-462-9239 (for customers
living within the USA) or 508-533-4300 (for customers outside the USA). You may also contact us through e-mail
at techhelp@cybexintl.com
Having the following information ready when calling will assist our Cybex representatives in serving you.
•
Unit Serial Number
•
Product Name
The unit serial number and product name can be found on the serial number decal. See Chapter 6 for
exact location of serial number decal.
•
Part Description
•
Part Number
Part descriptions and part numbers are located in Chapter 6 of this manual.
•
Shipping Address
•
Contact Name
In addition to your shipping address and contact name, your account number is helpful but not
required.
Cybex VR1 13100 Back Extension Owner's Manual
Customer
Service
Page 3-1