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Siemens OpenStage15 User Manual

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Documentation
OpenScape Voice
OpenStage15
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
V1 R3.x
V1 R4.x

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  Summary of Contents for Siemens OpenStage15

  • Page 1 Documentation OpenScape Voice OpenStage15 User Guide Communication for the open minded V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens-enterprise.com...
  • Page 2: Important Information

    Never open the telephone or a key module. Should you encounter any problems, contact the responsible ser- vice personnel. Use only original Siemens accessories. The use of oth- er accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
  • Page 3: Location Of The Telephone

    Product support on the internet Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
  • Page 4: Table Of Contents

    Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Basic functions ......32 Secure voice transmission........32 Answering a call .
  • Page 6 Programmable keys......61 List of available functions ........61 Programming a key .
  • Page 7 Making calls with multiple lines ....98 Incoming calls ..........98 Accepting calls for the primary line .
  • Page 8 Mobility ........123 Mobility scenarios ........123 Logging on and off at the same phone .
  • Page 9 Individual phone configuration ....144 Display ..........144 Setting contrast .
  • Page 10 Web interface .......171 General ..........171 Calling up the Web interface .
  • Page 11: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
  • Page 12: Service

    Start recording Stop recording Service The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
  • Page 13: Single-Line Telephone/Multi-Line Telephone

    General information Single-line telephone/multi-line telephone Your OpenStage 15 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.
  • Page 14: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 1 You can make and receive calls as normal using the handset. The display provides intuitive support for telephone operation (two lines with up to 33 characters each).
  • Page 15: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) Network switch Local cable type ey module Handset Properties of your OpenStage 15 Display type LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch page 16 Wall mounting...
  • Page 16: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently OpenStage 15 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by service per- sonnel.
  • Page 17: Openstage Key Module 15

    Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs page 19.
  • Page 18: Keys

    Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set the volume lower page 149. Turn speaker on/off (with red LED key) page 37. Set the volume higher page 149. Mailbox key and Menu key Function when key is pressed Open the menu for voicemail or missed calls (with red LED key).
  • Page 19: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a OpenStage Key Module 15 page 17. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as:...
  • Page 20: Trunk Keys (On Multi-Line Phones Only)

    Getting to know your OpenStage phone Trunk keys (on multi-line phones only) The programmable keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to seven lines can be configured. A distinction is drawn here between primary, secondary and phantom lines.
  • Page 21 Getting to know your OpenStage phone You can see the status of the line from the LED: LED display Explanation Not lit The phone is in idle mode. • Incoming call on the line ( page 101) Flashing • "Hold reminder" is activated ( page 75) •...
  • Page 22: Keypad

    Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select "Back" with the navigation keys and confirm with =. In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 23 Getting to know your OpenStage phone Multi-function keys Key Function during text input Function when held down Write special characters. Deactivate the ring tone Switch between upper and Activate the telephone lock. lower case Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.
  • Page 24: Display

    Getting to know your OpenStage phone Display Your OpenStage 15 comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( page 144). Idle mode If there are no calls taking place or settings being made, your OpenStage 15 is in idle mode.
  • Page 25 Getting to know your OpenStage phone Icon Explanation The "Do not disturb" function is activated. A mobile user is logged on to the telephone.
  • Page 26: Context-Dependent Displays

    Getting to know your OpenStage phone Context-dependent displays Depending on the situation at hand, the display on your OpenStage phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events.
  • Page 27 Getting to know your OpenStage phone Press the key to return to the telephony interface again, for example, from a call list ( page 28). To return to the telephony interface again from the Service menu ( page 29), press the key.
  • Page 28: Records

    Getting to know your OpenStage phone Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the O page 18 key lights up to signal new missed calls. Press the O key and use the navigation keys to select the required sub- menu.
  • Page 29: Program/Service Menu

    Getting to know your OpenStage phone Program/Service menu You can make local settings here. Press the N key and confirm the User menu. If configured, enter and confirm your personal user password. You can use the navigation keys to navigate through the menus as de- scribed on page 18.
  • Page 30: Administration

    Getting to know your OpenStage phone Interrupting editing in the menu You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited.
  • Page 31: Control And Monitoring Function

    Getting to know your OpenStage phone Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance.
  • Page 32: Basic Functions

    Basic functions Step by step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 14 care- fully before performing any of the steps de- scribed here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel.
  • Page 33: Answering A Call Via The Handset

    Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. Lift the handset. if nec. Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The caller is displayed. Confirm.
  • Page 34: Directed Pickup

    Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.
  • Page 35: Picking Up The Held Call

    Basic functions Step by step Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone page 102. You know the co- worker’s internal phone number and the function is con- figured for you in OpenScape Voice. Directed pickup? Select and confirm the option shown in the idle phone’s context menu.
  • Page 36: Switching From Handset To Speakerphone Mode

    Basic functions Step by step Switching from handset to speaker- phone mode Make note of the two different processes and ac- tivate your preferred setting as required page 152. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel.
  • Page 37: Switching From Speakerphone Mode To The Handset

    Basic functions Step by step Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The n key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.
  • Page 38: Activating/Deactivating The Microphone

    Basic functions Step by step Activating/deactivating the micro- phone To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. The "Mute" key is configured.
  • Page 39: Group Call

    Basic functions Step by step Group call Your service personnel can incorporate multiple tele- phones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
  • Page 40 Basic functions Step by step Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.
  • Page 41 Basic functions Step by step Picking up a group call The pop-up menu opens: Pickup call? Confirm. Lift the handset (only if the appropriate function is set by your service personnel) Press the sensor key with the "Call pickup" function or press it again if call answering was initiated via the key.
  • Page 42: Making Calls

    Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 91, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Off-hook dialing Lift the handset. Enter the station number.
  • Page 43: On-Hook Dialing

    Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode). Press the key shown. Enter the station number. If nec. Correct input using the navigation keys page 18. Press or wait until the dial delay expires (see page 89).
  • Page 44: Immediate Dialing

    Basic functions Step by step Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Immediate dialing is deactivated by default. For this rea- son after entering the number you must either confirm the "Dial"...
  • Page 45: Dialing Using The Hot Or Warm Line Function

    Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key •...
  • Page 46: Redial

    Basic functions Step by step Redial Redialing from the call list Only calls to the primary line are received on multi-line phones ( page 13). Press the key. The "Records" menu opens. Calls Select and confirm (see also page 28). Dialed Select and confirm the option shown.
  • Page 47: Consulting A Second Party

    Basic functions Step by step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is on hold. Prerequisite: You are conducting a call. Consult? Confirm. Start conference Konferenz starten Select and confirm the option shown in the context menu for the call connection when you intend to set up...
  • Page 48: Switching To The Held Party (Alternating)

    Basic functions Step by step Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. Alternate? Select and confirm the option shown. In the first display line, the phone number or name and the duration of the active connection are displayed. You can switch back and forth between two sub- scribers by repeatedly selecting and confirming "Alternate".
  • Page 49: Putting On Hold And Retrieving Successively Or Simultaneously

    Basic functions Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite: You are conducting a consultation call page 47 or have accepted a second call page 78. The "Hold" sensor key must be configured page 61 Press the "Hold"...
  • Page 50: Connecting Parties

    Basic functions Step by step Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 47 and call joining is allowed page 50.
  • Page 51: Call Forwarding

    Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. Prerequisite: The call forwarding function is pro- grammed ( page 52). Three forwarding conditions can be programmed in the forwarding menu: • All Calls •...
  • Page 52: Programming Call Forwarding

    Basic functions Step by step Programming call forwarding Saving destination phone numbers for call for- warding You can save up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. You can then enable one of the forwarding types ( page 55).
  • Page 53 Basic functions Step by step Assigning a destination phone number to a call for- warding instruction z You can also configure this setting via the Web interface page 171. Prerequisite: You have configured the key for "Variable call forwarding" (see page 67).
  • Page 54 Basic functions Step by step Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" form of call forwarding activates. This setting is only available if the "Server fea- tures"...
  • Page 55: Activating/Deactivating Call Forwarding

    Basic functions Step by step Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 171. Prerequisite: At least one destination number is pro- grammed ( page 53) and you have configured the key for "Variable call forwarding" (see page 67).
  • Page 56: Activating Call Forwarding For All Calls

    Basic functions Step by step Activating call forwarding for all calls Use the "Variable call forwarding" function key to acti- vate call forwarding for all calls. Prerequisite: At lease one forwarding destination is programmed page 52 and you have configured the key for "Variable call forwarding"...
  • Page 57: Callback

    Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option must be activated by your service personnel.
  • Page 58: Responding To A Callback

    Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen. Accepting a callback Accept Select and confirm the option shown. Rejecting a callback Reject? Select and confirm the option shown. The callback request is deleted.
  • Page 59: Permitting Callback On Busy/No Reply

    Basic functions Step by step Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 171. Press the key shown. User Confirm. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls? Confirm.
  • Page 60: Calling Back Missed Calls

    Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a page 24). The O func- message on the idle display ( tion key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists page 28).
  • Page 61: Programmable Keys

    Programmable keys Step by step Programmable keys The phone features a range of functions that can, if re- quired, be stored on programmable keys. The phone comes with eight programmable sensor keys, all of which can be programmed on two separate levels.
  • Page 62: Programming A Key

    Programmable keys Step by step Programming a key z You can also configure this setting via the Web interface page 171. Beginning programming Directly via a sensor key Hold down the programmable key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask...
  • Page 63: Beginning Programming

    Programmable keys Step by step Beginning programming Normal Select and confirm the option shown to program the first level. Shifted Select and confirm the option shown to program the second level. Do not disturb Select and confirm the required function in the list (e. g. Do not disturb).
  • Page 64 Programmable keys Step by step ~ Make consultation » Make normal call ¬ Pause The menu also offers the following functions: • Move cursor right and left • Copy • Paste • Mode selection • Cancel • Save & exit Select and confirm the option shown.
  • Page 65: Feature Toggle

    Programmable keys Step by step Feature toggle Only available for Hunt group functions ( page 135). Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set-...
  • Page 66: Configuring A Fixed Forwarding Key

    Programmable keys Step by step Configuring a fixed forwarding key Hold down the programmable key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your service personnel about the current set- ting).
  • Page 67: Configuring A Variable Call Forwarding Key

    Programmable keys Step by step Configuring a variable call forwarding key With the "Variable call forwarding" key you can • Immediately activate or deactivate the call forward- ing for "All calls" page 56 • Edit the call forwarding page 52 Hold down the programmable key you want to assign a function to until the programming prompt is displayed.
  • Page 68: Using Programmed Keys

    Programmable keys Step by step Using programmed keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display.
  • Page 69: Resetting Programmable Keys

    Programmable keys Step by step Resetting programmable keys Here you can reset keys you configured back to factory settings (see also page 159). Press the key shown. User Confirm. if nec. Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu.
  • Page 70: Enhanced Phone Functions

    Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. Deflect Select and confirm the option shown. 089008844 If a destination phone number is stored ( page 70), you can select and confirm it.
  • Page 71: Rejecting A Call

    Enhanced phone functions Step by step Default destination = Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.
  • Page 72: Configuring Call Forwarding

    Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 52). z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown.
  • Page 73 Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). z You can also configure this setting via the Web interface page 171.
  • Page 74: Placing A Call On Hold

    Enhanced phone functions Step by step Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room. Prerequisite: You are conducting a call.
  • Page 75 Enhanced phone functions Step by step Held call wait status After placing a call on hold, you can replace the handset and then decide if the call should be retrieved or discon- nected. Prerequisite: You placed a call on hold and replaced the handset.
  • Page 76 Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 1, that is, the reminder is output after one minute.
  • Page 77 Enhanced phone functions Step by step Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z You can also configure this setting via the Web interface page 171.
  • Page 78: Call Waiting (Second Call)

    Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
  • Page 79 Enhanced phone functions Step by step Disconnect & return Select and confirm the option shown. The call with the second party is disconnected and the connection to the first party is retrieved. Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( page 81).
  • Page 80 Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 81). Deflect Select and confirm the option shown. If a destination phone number is stored ( page 70), you can select and confirm it.
  • Page 81 Enhanced phone functions Step by step Allowing call waiting If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call. z You can also configure this setting via the Web interface page 171.
  • Page 82 Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface page 171.
  • Page 83: Transferring A Call

    Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected page 84).
  • Page 84 Enhanced phone functions Step by step If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call. If the party does not answer, you will be called back by the first party.
  • Page 85 Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the Web interface page 171.
  • Page 86: Cti Calls

    Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto-answer is active. If Auto-an- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
  • Page 87 Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.
  • Page 88: Making Calls

    Enhanced phone functions Step by step Making calls Dialing with the DDS key You can program frequently used phone numbers on programmable keys ( page 61). If you press a direct destination selection key briefly, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed page 61.
  • Page 89: Using Autodial Delay

    Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode •...
  • Page 90 Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
  • Page 91 Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface page 171.
  • Page 92: Conference

    Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 47 or have accepted a second call page 78, and the conference function is active page 93.
  • Page 93 Enhanced phone functions Step by step Exiting a local conference Prerequisite: The "”Allowing joining in a local confer- ence” page 94" function is activated. Exit Conf? Select and confirm the option shown in the menu. Both call partners remain connected. You are disconnected from the conference call.
  • Page 94 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface page 171.
  • Page 95: System-Based Conference

    Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 47 or you have accepted a second call page 78, and the "System conference"...
  • Page 96 Enhanced phone functions Step by step Conference? Select and confirm the option shown in the consultation call’s context menu. The party is added to the confer- ence. Only the conference and all current participants are now displayed. You can scroll through the list of par- ticipants.
  • Page 97: Call Lists

    Enhanced phone functions Step by step Call lists For a detailed description of the different call lists, see page 28. Dial entry Press the key shown. Calls Select and confirm the option shown. Missed For instance, select and confirm the list of missed calls. The list is sorted chronologically, with the most recent caller first.
  • Page 98: Making Calls With Multiple Lines

    Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenStage 20 E as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your service personnel.
  • Page 99: Making Calls

    Making calls with multiple lines Step by step Using the line keys Press the flashing line key. Speakerphone mode. Accept? Confirm. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-line telephone. Trunk seizure can be configured on an individual basis. Your service personnel can determine if the lines on your telephone can be automatically seized and with which priority.
  • Page 100: Dialing The Last Dialed Number

    Making calls with multiple lines Step by step Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu. Lift the handset or press speakerphone key. Press the required line key ( page 99).
  • Page 101: During Calls

    Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line tele- phone: •...
  • Page 102: Putting A Line On Hold

    Making calls with multiple lines Step by step All multi-line users that share the line on which the call is being held ( page 20) can now pick up the held call. To prevent other users from an- swering the held call, you must place the call on "Consultation"...
  • Page 103: Lines With Hot Or Warm Line Function

    Making calls with multiple lines Step by step Lines with hot or warm line function Your service personnel can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key •...
  • Page 104: Busy Override

    Making calls with multiple lines Step by step Enter and confirm the destination. Save & exit Select and confirm the option shown. Busy override A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone. This line now has the status "busy."...
  • Page 105: Direct Station Selection Keys

    Making calls with multiple lines Step by step Direct station selection keys Apart from line keys, service personnel can also config- ure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.
  • Page 106: Call Pickup

    Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deac- tivated page 86.
  • Page 107: Deflecting A Call To A Dss Station

    Making calls with multiple lines Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys. For in- formation on the current setting, see page 71. If you receive a call on one of your lines, you can immediately deflect it to the DSS station.
  • Page 108: Making Calls In An Executive-Secretary Team

    Making calls with multiple lines Step by step Making calls in an executive-secre- tary team An executive-secretary team is configured by the rele- vant service personnel and may include up to four exec- utive and up to two secretary telephones. Sample scenarios This example assumes that two executive and two sec- retary phones are configured.
  • Page 109 Making calls with multiple lines Step by step Line and direct station selection keys have been config- ured by service personnel and "Transfer on hangup" and server features have been activated.
  • Page 110: Accepting A Call

    Making calls with multiple lines Step by step Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. Accepting calls at the secretary phone An incoming call for "Executive 1" rings at the assigned "Secretary 1".
  • Page 111: Connecting A Call

    Making calls with multiple lines Step by step Forward to Secretary 2 An incoming call for "Executive 1" rings at the assigned "Secretary 1" . The call is not answered. After a speci- fied period the call is forwarded to "Secretary 2". The line key of the "Secretary 2"...
  • Page 112: Dss Keys Can Be Used

    Making calls with multiple lines Step by step Connecting without consultation Press the DSS "Executive 1" key. "Executive 1" does not answer. Complete transfer Select and confirm the option shown in the pop-up menu. Hang up or press the loudspeaker key. The "Executive 1" phone rings.
  • Page 113: Settings For Multiline (Keyset)

    Making calls with multiple lines Step by step Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line •...
  • Page 114: Line Preview

    Making calls with multiple lines Step by step Line preview Activating via the line keys Prerequisite: You are already on a call on one line and a further call rings on the secondary line. Service person- nel have activated line preview. Press the flashing line key.
  • Page 115: Rollover For A Line

    Making calls with multiple lines Step by step Rollover for a line Your service personnel can determine how rollover calls are to be signaled. Only the relevant line key blinks. You hear a special advisory tone via the currently ac- tive microphone and the corresponding line key blinks.
  • Page 116: Privacy/Security

    Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Hold down the key in idle mode until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu ( page 24).
  • Page 117: Do Not Disturb

    Privacy/security Step by step Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not dis- turb" function is activated/deactivated via the idle menu. page 24 On multi-line telephones ( page 13) you can only activate the "Do not disturb"...
  • Page 118: Allowing "Do Not Disturb

    Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.
  • Page 119: Security

    Privacy/security Step by step Security User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone page 121. The preset password "000000" corresponds to a blank password. In other words, the phone can- not be locked and the user menu is not pass- word-protected (see also page 120)
  • Page 120 Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface page 171, Open- Stage Manager or CTI applications that use a password prompt.
  • Page 121: Phone Locking

    Privacy/security Step by step Phone locking You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. If an emergency number has been entered on the phone by service personnel, "emergency call"...
  • Page 122 Privacy/security Step by step Unlocking the phone Unlock phone? Confirm. Enter the User password and confirm. The phone is un- locked if the password is correct. The specified emergency number can de dialed when the phone is locked. If the telephone is locked repdial keys cannot be used.
  • Page 123: Mobility

    Mobility Step by step Mobility Prerequisite: Your phone is configured to support mo- bility by service personnel. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility- enabled phone, the following scenarios are possible: Logging on and off at the same phone •...
  • Page 124: Logging On And Off At The Same Phone

    Mobility Step by step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Mobile logon? Select from the idle display context menu (...
  • Page 125: Logging Off From The Phone

    Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Mobile logoff? Select and confirm page 24 the option shown in the idle display context menu.
  • Page 126: Logging On At Different Telephones

    Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
  • Page 127: Logging On With Forced, Delayed Logoff At A Remote- Phone

    Mobility Step by step Logging on with forced, delayed logoff at a remote- phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility.
  • Page 128: Openscape Voice Functions

    OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.
  • Page 129: Making Anonymous Calls

    OpenScape Voice functions Step by step Making anonymous calls Your service personnel decides whether or not your call- er ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deacti- vated, however, for specific calls.
  • Page 130: Temporarily Activating Anonymous Calling For The Next Call

    OpenScape Voice functions Step by step Temporarily activating anonymous calling for the next call If your service personnel activated caller ID transmis- sion for your phone, you can deactivate this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes page 143).
  • Page 131: Creating A List For Selective Calls

    OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility.
  • Page 132: For Call Rejection

    OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your service person- nel know how long this list may be in the OpenScape Voice used on site in your facility.
  • Page 133: Anonymous Calls

    OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset.
  • Page 134: Using Abbreviated Dialing

    OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers.
  • Page 135: Hunt Group Functions

    OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your tele- phone can be assigned to a pickup group page 39 and/or a hunt group. Your service personnel can incorporate multiple tele- phones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel.
  • Page 136: Marking The Last Line In The Hunt Group Chain

    OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.
  • Page 137: Reachability

    OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice.
  • Page 138: Parallel Call

    OpenScape Voice functions Step by step The caller is informed that the call is being routed to an- other station. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".
  • Page 139 OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without hav- ing to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. Lift the handset. Enter the code to activate or deactivate the parallel call (see code table page 143).
  • Page 140: Parking A Call

    OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g.
  • Page 141: Silent Monitoring

    OpenScape Voice functions Silent Monitoring If this function has been configured by service personnel and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (ac- tive).
  • Page 142: Muted Silent Monitoring

    OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him be- cause he cannot hear you •...
  • Page 143: Code Table For Openscape Voice Functions

    OpenScape Voice functions Step by step Code table for OpenScape Voice func- tions Ask your service personnel to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off page 129 Making anonymous calls on page 129 Making anonymous calls temporarily on...
  • Page 144: Individual Phone Configuration

    Individual phone configuration Step by step Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface page 171. Press the key shown.
  • Page 145: Date And Time

    Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. z You can also configure these settings via the Web inter- face page 171.
  • Page 146: Setting Daylight Saving Time

    Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 147. z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown. if nec.
  • Page 147: Automatic Daylight Saving Time

    Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your service person- nel. z You can also access this information via the Web inter- face page 171.
  • Page 148: Date Display Format

    Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.
  • Page 149: Audio

    Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree • Rollover z You can also configure this setting via the Web interface page 171. Example: Handset: Press the key shown.
  • Page 150: Settings

    Individual phone configuration Step by step Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface page 171.
  • Page 151 Individual phone configuration Step by step Ringer file = Ring file Select and confirm the option shown. [1Select Ring file? Confirm. Required ringtone file ] or "pattern." You will immediately hear the associated ringer melody. Confirm current ringtone file. Save & exit Select and confirm the option shown.
  • Page 152 Individual phone configuration Step by step Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer tone sequence = 2 Select the required Ringer tone sequence between 1 and 3 (e. g. 2) You immediately hear the set Ringer mel- ody with the select Ringer tone sequence.
  • Page 153: Tone And Indication With An Unsecured Voice Connection

    Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection"...
  • Page 154: Key Click

    Individual phone configuration Step by step Key click You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the key- pad.
  • Page 155: Setting The Language And Country

    Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown.
  • Page 156 Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Catal‡ Ceština 6. Dansk 7 . Deutsch 8. Eesti keel 9. English 10. English(US) 11. EspaÒol 12. FranÁais 13.
  • Page 157: Country-Specific Settings

    Individual phone configuration Step by step Country-specific settings Adapt your phone settings to suit the relevant country- specific conditions (for example, transmission parame- ters). z You can also configure this setting via the Web interface page 171. Press the key shown. User Select and confirm the option shown.
  • Page 158: Network Information

    Individual phone configuration Step by step Network information This overview in the user area of the Service menu pro- vides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.
  • Page 159: Resetting User Data

    Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to facto- ry settings. • Display contrast • Language setting • Audio settings – Volumes –...
  • Page 160: Call Recording

    Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.
  • Page 161: Explanations Of Recording

    Call recording Step by step be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone.
  • Page 162: Enhanced Functions

    Call recording Step by step Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1.
  • Page 163: Automatic Call Recording

    Call recording Step by step Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to page 161 to check which calls this can be. As soon as the recording starts, you will see the recording symbol and hear a beep (see also...
  • Page 164: Manual Call Recording

    Call recording Step by step Manual call recording Activating or deactivating call recording when the telephone is in idle mode. Prerequisite: Manual mode is selected. The recording button is configured and indicates the status. Recording on Select the option shown in the telephone's context menu to enable the option.
  • Page 165: Controlling Call Recording

    Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. You are conducting a call (see also page 161).
  • Page 166: Second Call During Call Recording

    Call recording Step by step You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. The recording is paused while you initiate the consultation. The recording symbol on the display disappears.
  • Page 167: Call Recording While Alternating

    Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call.
  • Page 168: Setting Up A Conference During Recording

    Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call page 47 or you have accepted a second call page 78 and the "System conference" feature was configured by the service personnel. Recording has started.
  • Page 169: Your Call Is Included In A Conference During The Recording

    Call recording Step by step Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.
  • Page 170 Call recording Step by step Retrieving a held call: Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol is shown on the display again. Call recording is continued.
  • Page 171: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information"...
  • Page 172: User Pages

    Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu Phone information User selection User login Highlighted entry (current page) Menu heading Menu entry 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.
  • Page 173: User Menu

    Web interface User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V page 119 Date and Time – Local time V page 145 –...
  • Page 174 Web interface – Handling – Allow call waiting V page 81 – Allow DND V page 118 – Allow busy when dialing V page 91 – CTI calls – Allow auto-answer V page 86 – Allow beep on auto-answer V page 86 –...
  • Page 175 Web interface – Nur Tastenfeld – Alle Tasten Locality – Country V page 157 – Language V page 155 – Date format V page 148 – Time format V page 147...
  • Page 176 Web interface Authentication – Old password – New password V page 119 – Confirm password...
  • Page 177: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...
  • Page 178: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool. • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
  • Page 179: Index

    Index ............ 164 Index manual ............ 160 modes ..........166 second call ..........162 symbols Accepting calls ............162 ..........98 tips multi-line ............162 using ..........30 Administration ........50 Call settings Allowing call joining ..........150 ............48 CTI calls Alternate ..........
  • Page 180 Index ..........99 multi-line ..........127 ..........14, 18 Forced logoff Menu key ..........51 ..........38 Forwarding Microphone ......100 ..........60 Forwarding primary line Missed calls ............123 Function key Mobility ........19 .......... 127 programmable forced logoff ........
  • Page 181 Index ............116 ..........116, 119 Privacy Security ........... 20 Private line Sensor keys ......29 ........68 Program/Service menu immediate ring ..... 19 ............ 137 Programmable function key Serial call ..... 61 ..........29 Programmable sensor keys Service menu ....
  • Page 182: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, select the User menu option. You are prompted to enter the User password page 119. Confirm this with OK. The options of the user menu are available.
  • Page 183 Local user menu – Ringer3.wav? – Ringer4.wav? – Ringer5.wav? – Ringer6.wav? – Return? – Ringer melody = 2 page 151 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? – Ringer tone sequence= 1 page 151 –...
  • Page 184 Local user menu – Return? – Callback: no reply = Yes page 59 – No? – Return? – Busy when dialing = Yes page 91 – No? – Return? – Transfer on ring = Yes page 85 – No? – Return? –...
  • Page 185 Local user menu – Destination 4 – Destination 5 – No reply = Off page 52 – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 –...
  • Page 186 Local user menu – Return? – AutoReconnect beep = Yes page 87 – No? – Return? – Save & exit – Exit (no save) – Return? – Connected calls? – Allow call transfer = Yes page 84 – No? – Return? –...
  • Page 187 Local user menu – Save & exit – Exit (no save) – Keyset? – Lines? – Line (one of eight possible) – Ring delay = 0 page 113 – Allow in overview = Yes – No? – Return? – Hot warm action = No Action –...
  • Page 188 Local user menu predefined or customized – Label = function-dependent – Settings = – Save & exit – Exit (no save) – Key Module (if available such as Program keys) – Tastenklick – Options Save & exit – Exit (no save) –...
  • Page 189 Local user menu – LAN RX = – LAN TX = – PC RX = – PC TX = – LAN autonegotiated = Yes – LAN information = 10 Mbps full duplex – PC autonegotiated = Yes – PC information = Link down –...
  • Page 190: Key Functions

    Local user menu Key functions Normal You can program the following functions on the Normal of the function keys: • Selected dialing • Repeat dialing • Forward all calls • Forward no reply • Forward busy • Mute • Ringer off •...
  • Page 191 Local user menu Shifted You can program the following functions on the Shifted of the function keys: • Selected dialing • Repeat dialing • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Release •...
  • Page 192 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U132-12-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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