Lone Worker Monitoring - Sonim XP3 User Manual

Lone Worker Monitoring

Here are some tips to get the best performance of the
Lone Worker Monitoring feature.
Lone Worker Monitoring feature needs service
subscription to work.
1. For more stability, the keytone should be set to off.
This can be done by Menu > Settings > Sounds >
Key tone > Off
2. For seamless operation when moving across cell
boundaries, the GPRS should be set to "always
attached". This can be done by Menu > Settings >
Connectivity > Network settings > Attach GPRS >
Always attached
3. Please watch out for the GPS icon. If it is amber,
the accuracy is poor. If it is green, the accuracy is
OK. If it is red, it has not connected to the satellites.
It may take more time to connect to the satellites if
you are in non-ideal conditions like moving in a car
or inside buildings. Always make sure that phone
has maximum satellite view where ever possible, for
example,
• Make sure the GPS icon is green before starting
to drive
• While in moving a car, always keep the phone on
the dash board
• Carry the phone always on the belt holster
instead of keeping it in the pocket
• Phone being in the vertical position gives better
GPS performance
It is advisable to make sure that the GPS icon is
green before you get into a car and start moving.
4. If you receive an incoming call from a non-ERC
number after you've pressed the red-button, do not
accept the call. In this case, after the LW icon on
phone's screen has changed to alarm icon, the ERC
call will start automatically after about 30 seconds.
5. If you see "SS Error" or "Not allowed" when the
phone is making call to ERC, don't worry. The ERC
call is attempted after 30 seconds.
6. Always remove the phone from wall charger or USB
connector when switching on or off the phone.
7. Using WAP browser has shown some interactions
issues with the LW functionality. Recommendation
is to use "Opera Mini" to browse internet. Avoid
browsing internet for longer durations.
8. Java applications that use the Camera and Audio
recorder are incompatible with reliable lone worker
operation. Please do not use such applications.
9. When the phone is powered on, it will take about
10 to 15 seconds for the lone worker application to
startup and be fully operational. Please wait for 30
seconds before placing any outgoing GSM calls.
During this time, you can accept incoming GSM calls.
In case, if you hear continuous beeps (E2E check
failure on the screen) then power down the phone
and restart the phone.
10. The red button is active in the idle screen even when
keypad is locked. It is not active in other screens. If
any other screen is displayed, then press the "End
call" key twice and come to the phone's home screen
before pressing the Red-Button.
If in an alarm confirmation screen OK and
Cancel are provided, selecting OK confirms the
alarm and informs the service provider; selecting
Cancel is used to indicate a false alarm and no
information is sent to the service provider.
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