Toner Rubs Off; Transparency Print Quality Is Poor - Lexmark MX310 Series User Manual

Troubleshooting

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and texture match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Toner specks appear on prints
Action
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?

Transparency print quality is poor

Action
Step 1
From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2
a
Check if you are using a recommended type of transparency.
b
Resend the print job.
Is the print quality still poor?
Yes No
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
From the Paper menu Contact
on the printer control support.
panel, set the paper
texture.
Yes No
Contact customer The problem is solved.
support.
Yes No
Go to step 2. Set the paper type to
Transparency.
Contact customer The problem is solved.
support.
223
customer