TiVo Premiere 4 Viewer's Manual page 99

• Turn on the Overlap Protection™ feature. See page 36.
I can't find my show in a search even though I know it's on.
• The TiVo Premiere 4/XL4 uses your Channel List to search for
shows. Verify that the channel is selected in your Channel List.
Does the channel have a check mark next to it? To give it one,
highlight the channel and press SELECT. For more, see page 70.
• Look on the Network screen (from the TiVo Central screen,
select 'Settings & Messages,' then 'Settings,' then 'Network')
for the time of the last successful connection to the TiVo service.
If it was more than 36 hours ago, your TiVo Premiere 4/XL4
may be having trouble connecting to the TiVo service. Select
'View network diagnostics,' then 'Test Connection' to test the
current settings. If the test connection does not succeed, see page
93 for connection troubleshooting. Once you have made a
successful test connection, start a regular connection by
selecting 'Connect To The TiVo service Now.' If your
connection is successful, new program information will be
downloaded and organized, and will become available to search
in about one to five hours.
• Is your TiVo service account up to date? Check your account
status on the System Information screen (from the TiVo Central
screen, select 'Settings & Messages,' then 'System
Information'). If your account is suspended or closed and you
wish to re-activate it, go to tivo.com/manage, or refer to page 86
for TiVo Customer Support contact information and give us a
call.
I can't search for shows. The TiVo Premiere 4/XL4 says it is
organizing program information.
• Your TiVo Premiere 4/XL4 may not have all its program
information yet. The first time you go through Guided Setup, the
TiVo Premiere 4/XL4 downloads some program information
from the TiVo service. More program information becomes
available after the next time the TiVo Premiere 4/XL4 connects
to the TiVo service. After 24 hours, full information (up to 2
weeks) is available.
• If the TiVo Premiere 4/XL4 loses power while it is organizing
program information, the organizing process will stop until the
TiVo Premiere 4/XL4 makes a successful connection to the
TiVo service, and then will start again. If your TiVo Premiere 4/
XL4 lost power while it was organizing program information,
you can get it to start organizing again by starting a connection
to the TiVo service. See page 93.
What happens if a live event I have scheduled to record goes
into overtime?
• If the TiVo service detects that a recording you're setting up is
of a live show (like a sporting event or an awards show) you'll
see a message asking whether you'd like to add more time at the
end of the recording, just in case it goes into overtime.
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Troubleshooting
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