Getting More Info - TiVo Premiere 4 Viewer's Manual

6
Troubleshooting

Getting more info

TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here's how you'll always be able
to find answers:
1. Use this chapter. This chapter contains answers to some of the
most common questions customers have while getting started
®
with the TiVo service.
2. Use the help screens on your TiVo Premiere 4/XL4 DVR. For
general troubleshooting, go to the TiVo Central
select 'Settings & Messages,' then 'Help.'
3. Get how-to information online. You'll always find the latest
information about what you can do with your TiVo Premiere 4/
XL4 online at tivo.com.
4. Use online support. Visit TiVo Customer Support online at
tivo.com/support. If you have issues with missing channels,
incorrect channels, or other channel lineup issues,
visit tivo.com/lineup.
5. Call Customer Support. If you still have questions, contact a
TiVo Customer Support agent by calling 1-877-367-8486 (1-
877-FOR-TIVO).
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Connecting your TiVo Premiere 4/
XL4 DVR
I don't see the Welcome screen when I plug in my TiVo
Premiere 4/XL4 for the first time.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT or
IN to IN.
• Make sure your TV is displaying the appropriate video source.
®
screen and
Use the Input, Source, or TV/Video button on your TV's remote
to change video sources. If you are having trouble changing the
video source, refer to your TV owner's manual.
• Try pressing the FORMAT button on the TiVo Premiere 4/
XL4's front panel several times, cycling through the various
video formats.
• If your TiVo Premiere 4/XL4 is connected to an A/V receiver,
and you are having trouble finding the correct input, try
connecting the TiVo Premiere 4/XL4 directly to the TV instead.
• The cables you are using to connect your TiVo Premiere 4/XL4
to your TV or other equipment may be damaged or defective.
Try using cables that you know are working properly.