TiVo Premiere 4 Viewer's Manual page 101

• If you chose to record the show only if it did not conflict with
other recordings at the same time, the TiVo Premiere 4/XL4
may have found another airing of the show that did not conflict
with other recordings. Check the To Do List to determine
whether the show is still scheduled to record. See page 33.
• Make sure the TiVo Premiere 4/XL4 is connecting to the TiVo
service. See page 72.
• If the show you requested airs on a channel you don't receive,
the TiVo Premiere 4/XL4 cannot record it. If you receive the
channel but it is not checked on the Channel List, the TiVo
Premiere 4/XL4 cannot record from it. Every channel you
receive that you wish to schedule recordings from should have a
check mark beside it. See page 70.
A show recorded at a different time than I requested.
• If you chose to record the show only if it did not conflict with
other recordings at the same time, the TiVo Premiere 4/XL4
may have found another showing of the show that did not
conflict with other shows.
Connecting to the TiVo service
You can make a connection with the TiVo service at any time. Go to
the TiVo Central screen and select 'Settings & Messages,' then
'Settings,' then 'Network,' then 'Connect to the TiVo service Now.'
Your TiVo Premiere 4/XL4 connects to the TiVo service using your
home network's broadband Internet connection.
If you're having trouble connecting to the TiVo service, the problem
might be in the connection of your TiVo Premiere 4/XL4 to your
home network, or it might be in the connection of your home
network to the Internet.
To figure out where the problem is, start by trying to go online from
a computer on the same network as your TiVo Premiere 4/XL4. If
you can't browse the web from your computer, there is a problem
with your home network. Troubleshoot the connection from your
home network to the Internet.
If you can browse the Internet from a computer on the same network
as your TiVo DVR, there is a problem connecting to your TiVo
DVR. Try the suggestions below:
• Check physical connections and cables. Ensure that all network
equipment is receiving power and that all cable connections for
routers, hubs, access points, and computers in the network are
working. Verify that the "link" light is lit on all devices
connected to the network.
Restart network devices. If you have a router or wireless access
•
point, unplug it, wait a moment, and then plug it back in.
Check your Network Settings. Verify that your Network Settings
•
are correct. See page 72.
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Troubleshooting
93