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Dell PowerEdge M520 Systems
Owner's Manual
Regulatory Model: HHB
Regulatory Type: HHB004

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Troubleshooting

   Also See for Dell PowerEdge M520

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   Summary of Contents for Dell PowerEdge M520

  • Page 1

    Dell PowerEdge M520 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB004...

  • Page 2

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ......................7 Using USB Diskette or USB DVD/CD Drives .......................... 8 Hard-Drive/SSD Indicator Patterns ..........................9 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 .......................... 11 Choosing The System Boot Mode ............................12 Entering System Setup...

  • Page 4

    .............................. 25 Recommended Tools ........................... 25 Removing And Installing A Blade ............................25 Removing The Blade ............................26 Installing The Blade ..........................27 Opening And Closing The Blade ............................27 Opening The Blade ............................28 Closing The Blade ..............................28 Inside The Blade ...............................

  • Page 5

    .......................58 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics....................... 59 ............................59 Dell Online Diagnostics ........................59 Dell Embedded System Diagnostics ..................59 When To Use The Embedded System Diagnostics ....................59 Running The Embedded System Diagnostics ..........................60 System Diagnostic Controls 6 Jumpers And Connectors......................

  • Page 7: About Your System

    The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use.

  • Page 8: Hard-drive/ssd Indicator Patterns

    Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2.

  • Page 9: Other Information You May Need

    Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using • the Chassis Management Controller (CMC). • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/ support/manuals. • Dell systems management application documentation provides information about installing and using the systems management software.

  • Page 11: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 12: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 13: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 14: Memory Settings Screen

    Mode configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.

  • Page 15: Sata Settings Screen

    Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate. NOTE: The QPI Speed option is displayed only when both the processors are installed. Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor...

  • Page 16: Boot Settings Screen

    Menu Item Description Port B Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. By default, Port B is set to Auto. Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system.

  • Page 17: Serial Communications Screen

    Menu Item Description Internal SD Card If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is Redundancy written to the active SD card. Data from this card is copied to the replacement SD card at the next boot.

  • Page 18: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 19: Miscellaneous Settings

    BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 20: System And Setup Password Features

    Menu Item Description Report Keyboard Allows you to set whether keyboard-related error messages are reported during system boot. Errors By default, the Report Keyboard Errors field is set to Report. F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled.

  • Page 21: Using Your System Password To Secure Your System

    – Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to re-enter the system password. Re-enter the system password that you entered earlier and click OK. Select Setup Password, enter your system password and press <Enter>...

  • Page 22: Operating With A Setup Password Enabled

    NOTE: You can disable password security while logging on to the system. To disable the password security, turn on or reboot your system, type your password and press <Ctrl><Enter>. Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: <x>...

  • Page 23: Boot Manager Screen

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...

  • Page 24: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. iDRAC7 User's Guide under Software → Systems Management → Dell For more information on using iDRAC, see the Remote Access Controllers, at dell.com/support/manuals.

  • Page 25: Installing Blade Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 26: Installing The Blade

    Figure 3. Removing or Installing the Blade 1. blade handle 4. guide rail on enclosure 2. release button 5. guide rail on blade (or blade blank) 3. blade Installing The Blade If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. Orient the blade so that the handle is on the left side of the blade.

  • Page 27: Opening And Closing The Blade

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: Closing The Blade

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 29: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: General Memory Module Installation Guidelines

    Figure 7. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2 channel 1: memory sockets B1 and B4 channel 2: memory sockets B2 and B5 channel 3: memory sockets B3 and B6 General Memory Module Installation Guidelines...

  • Page 32: Mode-specific Guidelines

    • Populate the sockets by highest rank count in the following order - first in sockets with white release levers and then black. For example, if you want to mix quad-rank and dual-rank DIMMs, populate quad-rank DIMMs in the sockets with white release tabs and dual-rank DIMMs in the sockets with black release tabs. •...

  • Page 33

    the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an uncorrectable error, the system will switch over to the mirrored copy. This ensures SDDC and multi-bit protection. Memory installation guidelines: NOTE: The first memory channel for each processor (Channel 1) is disabled and not available for Memory Mirroring.

  • Page 34

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 36: I/o Module Mezzanine Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Installing A Mezzanine Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Management Riser Card

    If present, remove the connector cover from the mezzanine card bay. NOTE: Hold the mezzanine card by its edges only. Mezzanine cards are designed to fit in either card slot. Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding socket on the system board.

  • Page 39: Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Sd Vflash Card

    Close the blade. Install the blade in the enclosure. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card Remove the blade from the enclosure.

  • Page 41: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42

    CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. Loosen the retention sockets that secure the heat sink to the blade system board. Remove the heat sink.

  • Page 43: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44

    If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, push the cap from the inside of the processor shield and move it away from the socket pins. NOTE: It is recommended that you install/remove the socket protective cap from the processor shield with the processor shield in the open position.

  • Page 45: Hard Drives/ssds

    Hard Drives/SSDs • The system supports up to two 2.5 inch SSD, SAS, or SATA hard drives. • All drives connect to the blade system board through the SAS/SATA/SSD backplane board. • Hard drives/SSDs are supplied in special hot-swappable drive carriers that fit in the drive bays. •...

  • Page 46: Installing A Hard Drive/ssd

    3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/SSD is blank or contains data that you wish to have over-written.

  • Page 47: Installing A Hard Drive/ssd In A Hard-drive/ssd Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing The Hard-drive/ssd Backplane

    CAUTION: You must note the number of each hard drive/SSD and temporarily label them before removal so that you can replace them in the same locations. CAUTION: To prevent damage to the hard drives/SSDs and the hard-drive/SSD backplane, you must remove the hard drives/SSDs from the blade before removing the hard-drive/SSD backplane.

  • Page 49: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing The System Board

    Figure 18. Removing and Installing the System Board 1. I/O connector cover 4. tabs on system chassis 2. retention latch 5. slots in system board tray 3. system board Installing The System Board Transfer the following components to the new system board: a.

  • Page 51: Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing The Storage Controller Card

    Figure 20. Removing and Installing a Storage Controller Card 1. storage controller card 2. screws (2) 3. tabs (2) 4. connector Installing The Storage Controller Card If installed, remove the storage controller blank. Holding by its edges, position the storage controller card so that the card-connector aligns with the system board connector.

  • Page 55: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Troubleshooting Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Troubleshooting An Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Troubleshooting The Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 60: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 61: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: System Board Connectors

    System Board Connectors Figure 21. System Board Connectors Table 4. System Board Connectors Item Connector Description PWRD_EN, NVRAM_CLR System configuration jumpers CPU2 Processor socket 2 A1, A4, A2, A5, A3, A6 Memory module sockets (for processor 1) MANAGEMENT RISER Management riser card connector MEZZ1_FAB_C Mezzanine card connector for Fabric C MEZZ2_FAB_B...

  • Page 63: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2400 product family Memory Architecture 1600 MT/s, 1333 MT/s, or 1066 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twelve 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) UDIMMs 2 GB (single-rank) and 4 GB (dual-rank)

  • Page 66

    CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.

  • Page 67

    Environmental For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft).

  • Page 69: System Messages

    System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.

  • Page 70

    Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 name > current is less than the lower warning Message The system board <...

  • Page 71

    Error Code Message Information name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.

  • Page 72

    Error Code Message Information name > current is outside of range. LCD Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.

  • Page 73

    Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0315 Message System level current is greater than the upper critical threshold. LCD Message System level current is outside of range.

  • Page 74

    Error Code Message Information 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0320 Message Chassis power level current is greater than the upper warning threshold. Details Chassis power level current is outside of the optimum range. Action 1.

  • Page 75

    Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. ASR0002 Message The watchdog timer powered off the system. Details The operating system or an application failed to communicate within the time-out period.

  • Page 76

    Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or an application failed to communicate within the time-out period.

  • Page 77

    Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed.

  • Page 78

    Error Code Message Information bay > is absent. Check battery. LCD Message Battery for disk drive bay < Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 name > battery is low. Message The <...

  • Page 79

    Error Code Message Information number > has a thermal trip. Check CPU heat sink. LCD Message CPU < Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink.

  • Page 80

    Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help. CPU0008 number >...

  • Page 81

    Error Code Message Information number > temperature is outside of range. Check fans. LCD Message CPU < Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 number > temperature is outside of range. Message CPU <...

  • Page 82

    Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4.

  • Page 83

    Error Code Message Information 4. If the issue persists, see Getting Help. CPU0701 number > protocol error detected. Message CPU < number > protocol error detected. Power cycle system. LCD Message CPU < Details System event log and operating system logs may indicate that the exception is external to the processor.

  • Page 84

    Error Code Message Information CPU0704 number > machine check error detected. Message CPU < LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.

  • Page 85

    Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0804 number >...

  • Page 86

    Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The <...

  • Page 87

    Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 name > is not installed correctly. Message The < name > is not installed correctly. Check connection. LCD Message The < Details The device may be necessary for proper operation. System functionality may be degraded.

  • Page 88

    Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed.

  • Page 89

    Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. HWC5004 name >. Message A link tuning failure detected on < Details CMC has old firmware. After updating the firmware the CMC will recognize the device.

  • Page 90

    Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help. HWC6000 name > controller is offline. Message The < Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help.

  • Page 91

    Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 number > health changed to a warning state from more Message Server < number > health changed to a critical state from severe state. Server < a non-recoverable state.

  • Page 92

    Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location location >. < Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 93

    Error Code Message Information MEM0010 location > is over heating. Message Memory device at location < LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 location >...

  • Page 94

    Error Code Message Information MEM1012 location > is in a degraded state. Message Memory device at location < Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 95

    Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location > location < MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.

  • Page 96

    Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional information.

  • Page 97

    Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus bus >device< device >function < func >. < Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.

  • Page 98

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus bus >device< device >function < func >. <...

  • Page 99

    Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 number >.

  • Page 100

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 number >. Message A bus fatal error was detected on a component at slot < number >. Re-seat PCI card. LCD Message Bus fatal error on slot <...

  • Page 101

    Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see Getting Help. PCI3004 number > failed to support Message Device option ROM on mezzanine card <...

  • Page 102

    Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 number >. Message Fault detected on drive < number >. Check drive. LCD Message Fault detected on drive < Details The controller detected a failure on the disk and has taken the disk offline.

  • Page 103

    Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help. PDR1024 number > in disk drive bay < bay >. Message Drive mismatch detected for drive < number >...

  • Page 104

    Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help.

  • Page 105

    Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help. PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power.

  • Page 106

    Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed.

  • Page 107

    Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS detected a functional or configuration issue during system POST.

  • Page 108

    Error Code Message Information PSU0004 number > is outside of the Message The power input for power supply < allowable range. number > is outside of range. Check PSU LCD Message Power input for PSU < cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself.

  • Page 109

    Error Code Message Information number > is absent. Check PSU. LCD Message PSU < Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage.

  • Page 110

    Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption.

  • Page 111

    Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption.

  • Page 112

    Error Code Message Information RFM1006 name > is offline. Message Removable Flash Media < Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.

  • Page 113

    Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media.

  • Page 114

    Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state.

  • Page 115

    Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open.

  • Page 116

    Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop occurred during OS load.

  • Page 117

    Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies.

  • Page 118

    Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to the log.

  • Page 119

    Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time.

  • Page 120

    Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundancy.

  • Page 121

    Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in number > and CMC. slot < Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version.

  • Page 122

    Error Code Message Information name > temperature is outside of range. LCD Message System board < Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board <...

  • Page 123

    Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. name > temperature is outside of the optimum Action The system board < range. Check Fans. TMP0109 number > temperature is greater than the upper Message The memory module <...

  • Page 124

    Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 name > temperature is greater than the upper critical threshold. Message The < name > temperature is outside of range. Check Fans LCD Message The <...

  • Page 125

    Error Code Message Information name > temperature is outside of range. Check Fans. LCD Message System inlet < Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.

  • Page 126

    Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning threshold.

  • Page 127

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.

  • Page 128

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins.

  • Page 129

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 130

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 131

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 132

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 133

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 134

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 135

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 136

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help.

  • Page 137

    Error Code Message Information 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help. VLT0232 number > < name > voltage is greater than the Message The mezzanine card < upper warning threshold. Details System hardware detected an over voltage or under voltage condition.

  • Page 138: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 139: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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