Ucd Calls In Queue Display - Vodavi Digital telephone User Manual

12
Second Method -- From an idle key telephone:
The preprogrammed flexible button for the ACD group being
monitored will flash, indicating there are calls in queue.
1. Press the preprogrammed ACD CALLS IN QUEUE DISPLAY
flexible button.
This idle display shows how many calls are in queue.
2. Replace the handset, or press ON/OFF to terminate display.
To assign an ACD CALLS IN QUEUE DISPLAY flexible button:
Dial [579]+[XXX].
(XXX = ACD group number 550-565)

UCD Calls In Queue Display

From an idle display key telephone:
1. Dial [567],
-or-
Press the preprogrammed flexible button.
2. Dial the desired UCD group number (550-557). The ON/OFF
button LED will light steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
AC D 5 XX 0 0 C AL LS I N QU E U E
M M M DD Y Y
5XX = ACD Group Number 550-565
H H : M M am
ACD/UCD