Acd Member Status - Vodavi Digital telephone User Manual

ACD/UCD
SINGLE LINE TELEPHONE
While on a call-in-progress, the agent:
Presses the FLASH button and then dials the HELP code
[574] on the dial pad. The agent must press FLASH
again to return to their call after the code is dialed.

ACD Member Status

Any station (Supervisor or Agent) logged onto the ACD group
can view the status of the ACD group members as follows:
1. Dial ACD Group Member Status code [573] on the dial pad,
-or-
Press the preprogrammed flexible button. The display will
show: ACD Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter
following the station number where the agent is logged in.
.
2. Press [ ] to scroll up to the next ACD Group.
.
If more than eight members are in the ACD group, the next
depression of the [
3. Press [#] to scroll down to the previous ACD Group.
To return to an idle display, the Supervisor/Agent station
must go on-hook.
AC D 5 XX : 1 1 0 A 1 1 1 A 11 2 A
1 1 3 O 1 1 4 U 11 5 D 1 1 6B 1 1 7 N
N = Not Equipped
D = Do not Disturb
O = Out of service
NOTE -- If an Agent makes a call while out of service, their
status is out of service, not busy.
] displays the additional members,
.
U = Unavailable
B = Busy on a call
A = Available
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