Acd Supervisor Display - Vodavi Digital telephone User Manual

ACD/UCD
To log into an ACD Secondary Group:
1. Dial LOGIN CODE [582] on the dial pad, followed by the
desired ACD group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button.
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a
confirmation tone will sound to verify the login process.
The ON/OFF LED will extinguish if the login sequence
was started in the handsfree mode.
The ACD Agent Login LED will only light for the ACD
group that is assigned to that button.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The
LOGIN flexible button LED will extinguish.

ACD Supervisor Display

To view the ACD Supervisor Display:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group (5XX) you want to observe,
-or-
Press the preprogrammed flexible button.
The ACD Supervisor Display shows the following:
5 X X : C I Q: X X AG E N TS : X X
O C:
5XX = ACD Group (550-565)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes, and seconds
HH :MM :SS
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