Troubleshooting; General Troubleshooting - Motorola VIP 1216 PVR User Manual

Mts ultimate tv service

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Table Of Contents

Table of Contents

The below information should help you with troubleshooting issues with your MTS Ultimate TV service. If your

problem is not resolved by this troubleshooting information, please call us, anytime, at 204-225-5687 (204-CALLMTS).

General Troubleshooting

Resetting the MTS Ultimate TV Set-Top Box

• Press the

button on the remote control

• Use the

RIGHT ARROW

DOWN ARROW

• Use the

• The screen goes blank, the message

• The MTS logo appears with the message

• When the system completes the restart cycle live TV resumes playing

The MTS Ultimate TV Set-Top Box Will Not Power On

• Verify the power cord is securely connected to the set-top box and outlet. Unplug the set-top box from the outlet,

plug it back in, and press the

• If the set-top box is connected to a switched outlet on another device, such as a VCR or home theatre receiver,

verify the unit is powered on. Unplug the set-top box from the outlet, plug it back in, and press

• Press the

POWER

button on the set-top box front panel instead of the remote control the batteries in the remote

control may need to be changed

The MTS Ultimate TV Set-Top Box is Making a Humming Noise

The set-top box includes an integrated hard drive and a fan for cooling. During normal operation, it makes a quiet

humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the

internal fan adjusts to changes in the temperature around the set-top box. The hard drive stays on even when the

set-top box is turned off.

MTS Ultimate TV Set-Top Box is Warm to the Touch

If the MTS Ultimate TV set-top box is warm, check the following:

• Ensure the vents on the set-top box are not blocked

• Do not place the set-top box on a rug or bed – this could cause overheating

• Do not stack equipment on the set-top box

• Maintain at least two inches of free space above the appliance

• Never place the set-top box near or on a heat source like a heating vent or radiator

• Ensure adequate ventilation around the set-top box

MTS Ultimate TV Service is Not Available

The TV displays no signal, and the following message appears

Restart to try connecting again. If this problem continues, contact MTS customer service.

• Record the error code that appears in the message

RESTART

• Select

and press

• If service is not restored, contact MTS at 204-225-5687