Motorola VIP 1216 PVR User Manual page 50

Video or Audio is Choppy, Jerky, or of Poor Quality
The video or audio can be affected when the network is slow.
• Check to see if something else is running on the same Internet connection (like a graphics-intensive online video
game). If there is something else running, , end it and see if the quality of video and audio improves
• Restart the set-top box by unplugging it and plugging it back in. Pull the plug from the wall, not from the back of
the set-top box
Audio and Video Are Out of Sync: Audio Lags Video or Video Lags Audio
Sometimes the audio and video feeds can get out of sync. Ordinarily this problem can be resolved by backing up the
video and watching it again, or by refreshing the video.
• Point the remote control at the set-top box and press the
several times
• Tune away from the current channel, and then tune back to it
Program Guide and Menus are Available but No Video
• Ensure the TV, the set-top box, and all other relevant pieces of equipment are plugged in, turned on, and properly
connected
• Ensure the set-top box power switch is turned on
• Ensure that electric sockets are live. Test by plugging in a lamp or some other device known to work
• Ensure that the Internet network connection is operational. Restart the set-top box by unplugging it and plugging it
back in. Pull the plug from the wall, not from the back of the set-top box
PIPs Are Not Displayed in Any Screen or Menu
Picture-In-Pictures (PIPs) appear only for live TV programs and videos. PIPs do not appear for future programs or
recorded programs.
• For future programs, the PIP space shows how many minutes until the program starts
• For recorded programs, the PIP space shows a graphic symbol
Snowy Picture
• Check that all cables are connected and are tight to the TV, VCR (if applicable), and set-top box
• Ensure there is power to the set-top box. There should be a green light ring around the
• Ensure the set-top box is tightly plugged in at the back of the box and the plug is in a live electrical outlet
• Check that the VCR or DVD Player is powered off
• Check the TV physical connections. If the set-top box and TV are connected with a coax cable ensure that the RF
output on the set-top box is going to the same channel your TV is set to
• Press MENU
RIGHT ARROW SETTINGS
• to
• With GENERAL already highlighted press
DOWN ARROW
• to
• Ensure the number (3 or 4) is the same as the channel to which the TV is tuned
OK
RF OUTPUT CHANNEL
and press
REPLAY button on the set-top box remote control. Try this
OK
POWER button
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