How To Contact Tech Support - Hitachi US7070447-001 Troubleshooting Manual

HiSpeed Switch Troubleshooting Guide
Are all users affected? Or a certain group of users on a specific segment?
Are all types of traffic affected? In other words, what protocols are failing?
Is the problem consistent or intermittent?
Can the users ping themselves? If so, can they ping the gateway and beyond?
Have you tried resetting the switch?

How to Contact Tech Support

For technical support, contact Hitachi's Internetworking Solution Center:
Hours:
Phone:
Fax:
E-mail:
WWW:
To expedite the troubleshooting process, please have the following information
available when contacting Hitachi Technical Support.
Model and serial number of the switch
Version of firmware, boot prom
File size of firmware
Operational status of the following LEDs:
•
•
•
•
Error messages being reported to the console
network diagram
Sniffer trace on the affected segment (if required)
dispcfg.dat
1-2
Monday - Friday, 7 a.m. to 6 p.m. Pacific Standard Time (PST)
1-800-611-4551 or 408 -588-3119
408 -988 -9156
hi-assist@hitachi.com
http://www.internetworking.hitachi.com/solution.center
System
Power
Link
Diagnostics & Activity
Draft Level—Hitachi Confidential
US7070447-001, Rev 01