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Related Manuals for Sierra Wireless HSPA Modem
Summary of Contents for Sierra Wireless HSPA Modem
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Page 1: Installation Guide
HSPA Modem Installation Guide 2130961 Rev 1.3... - Page 3 Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE POWERED OFF. When operating, the Sierra Wireless modem can transmit signals that could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the Sierra Wireless modem while in control of a vehicle. Doing so will detract from the driver or operatorʹs control and operation of that vehicle. In some states and provinces, operating such ...
- Page 4 HSPA Modem Installation Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product. Patents Portions of this product may be covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830...
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Page 5: Contact Information
Preface Other trademarks are the property of the respective owners. Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 www.sierrawireless.com Web: Consult our Web site for up‐to‐date product descriptions, documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.com Revision History Revision Release Changes... - Page 6 HSPA Modem Installation Guide 2130961...
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Page 7: Table Of Contents
Introducing the HSPA Modem ........ - Page 8 HSPA Modem Installation Guide Care and Maintenance of Your HSPA Modem ......27 Technical Specifications ..........29 Radio frequency and electrical specifications .
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Page 9: Introducing The Hspa Modem
1: Introducing the HSPA Modem • Your account and coverage area • Modem software About the HSPA modem • Frequency band support The HSPA third generation (3G) wireless modem enables you to connect to the Internet, send and receive email, connect to a corporate network or virtual private network (VPN), or view streaming video, without the need for a cable. Depending on the modem model, the HSPA modem can ® connect either to a Type A USB port or an ExpressCard slot on your computer. This Installation Guide includes instruc‐ tions for both types of modem. The modem is TRU‐Install enabled. All the required software is on the modem. When you set up your modem, the software is installed on your computer. You do not need an installation The modem has a built‐in antenna. Some HSPA modem models include a slot that accommodates a microSD external memory card. Depending on your service provider, a ... -
Page 10: Modem Software
HSPA Modem Installation Guide Your ability to obtain service depends on these factors: • Network coverage—You must be within the network Note: The fee for service is coverage area. usually higher when you are roaming (connected to a network • Service provider—If you are within the coverage area of a other than the one belonging to network that is not operated by your own service provider, your service provider). you can obtain service only if there is a roaming agreement between your service provider and the network operator. • Account provisions—Your account may restrict your ... - Page 11 Introducing the HSPA Modem Technology Bands Location WCDMA 800 (band VI) Japan WCDMA 850 (band V) North America and Australia WCDMA 1900 (band II) North America WCDMA 2100 (band I) Europe, Asia, and Australia Rev 1.3 May. 09...
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Page 13: Getting Started
2: Getting Started Follow the instructions in this chapter to set up and start using your modem. To use your modem, you’ll need: • An account with a service provider Note: Keep a written record in a secure place of the account • A SIM card (supplied by the service provider) information that your service • A profile, which may be: provider gives you. · Already stored on your modem when you purchase it · Set up automatically · Selected from a drop‐down list · Created manually Overview of installation steps Check the system requirements. -
Page 14: Inserting The Sim Card
HSPA Modem Installation Guide Inserting the SIM card USB modems If your SIM card is attached to a larger card, detach the Note: To prevent the SIM card SIM card and remove any fragments stuck to it. from becoming jammed in its slot, ensure the edge of the card Remove the end cap. The SIM card slot is the uppermost is smooth before inserting it. Do slot above the USB connector. See Figure 2‐1. not attach labels to your SIM Insert the SIM card into the slot:... -
Page 15: Removing The Sim Card
Getting Started ExpressCard modems If your SIM card is attached to a larger card, detach the SIM card and remove any fragments stuck to it. Position the SIM card as shown in Figure 2‐2. Figure 2-2: Inserting the SIM card into an ExpressCard modem Gently push the SIM card into the slot until the card will not go in any further. Removing the SIM card USB modems To remove the SIM card from the modem, push the SIM card in and then release it. See Figure 2‐3. Figure 2-3: Removing the SIM card from a USB modem ExpressCard modems To remove the SIM card, you need a pen. -
Page 16: Insert The Modem Into The Computer
HSPA Modem Installation Guide Figure 2-4: Removing the SIM card from an ExpressCard modem Gently pull the SIM card from the slot until it slides free. Insert the modem into the computer USB modems Gently insert the modem into the USB slot. Note: Users of Windows Vista must be logged in with adminis- trative privileges. Users of Windows XP may require admin- istrative privileges. -
Page 17: Installing The Software
Getting Started ExpressCard modems Gently insert the modem into the ExpressCard slot. Installing the software The modem comes with TRU‐Installa Sierra Wireless feature that installs the necessary software the first time you insert the modem into your computer. (You do not need an installation CD.) The installation process starts automatically when you insert the modem. Follow the on‐screen instructions for installing the software. Windows installation If the installation process does not start automatically: Double‐click My Computer (Windows XP) or Computer (Windows Vista) on your desktop. Click the TRU‐Install drive. Under the TRU‐Install drive, go to the Win folder and Setup.exe double‐click the file. Follow the on‐screen instructions for installing the software. Note: Do not remove the modem until the software installation is complete. Mac installation After inserting the modem, double‐click the installer ... -
Page 18: Connect To The Network (Windows Only)
HSPA Modem Installation Guide Under Devices, click TRU‐Install. Double click the installer package. Follow the on‐screen instructions. Connect to the network (Windows only) To use your account (and connect to your service provider’s network), you need to have at least one profile set up on your modem. Depending on how your modem is configured, the profile may already be set up or you may need to create one. Scenario Required action Click Connect Watcher automatically detects or creates a default profile. Click Yes, then..Watcher prompts you to create a data profile. -
Page 19: Attach The Modem To The Lanyard (Usb Modems Only)
Getting Started Attach the modem to the lanyard (USB modems only) To keep everything together, thread the lanyard through the cap and the modem, as shown in the illustrations. ➊ ➋ ➌ ➍ You can also attach the lanyard to the cap. ➊ ➋ Rev 1.3 May. 09... - Page 20 HSPA Modem Installation Guide 2130961...
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Page 21: Using Your Hspa Modem
3: Using your HSPA Modem • USB modem LED operation • ExpressCard modem LED operation USB modem features • Using the microSD card (some models USB modems have a USB connector and slots for a SIM card only) and a microSD external storage card. LEDs on the front of the • Using the extension modem provide status information. cable and clip (USB modems only) Power LED... - Page 22 HSPA Modem Installation Guide State Indicates Power Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. • The modem radio has been turned off using Watcher or another connection client.
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Page 23: Expresscard Modem Features
Using your HSPA Modem ExpressCard modem features Power LED 2G LED 3G LED SIM card slot LED operation The ExpressCard modem has three LEDs that show the current status of the modem. State Indicates Power Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode. -
Page 24: Using The Microsd Card (Some Models Only)
HSPA Modem Installation Guide Using the microSD card (some models only) Some Sierra Wireless modems can accommodate a microSD external storage card. To use a microSD card: If there is a non‐functional microSD card in the lower slot: Press it in and then release it. Gently remove the non‐functional microSD card. Insert the microSD card into the lower slot at the end of the modem, as shown in the illustration. SIM card slot microSD card slot Insert the modem into the computer. If the computer does not have Watcher installed, you may be given the option to install it. If you do not want to install Watcher, cancel the installation. You can use the microSD card without having Watcher installed. The microSD card appears as a USB memory drive. You can copy, paste, and drag files to and from it the same way as you can with any other external drive. 2130961... -
Page 25: Removing The Microsd Card
Using your HSPA Modem Removing the microSD card To remove the microSD card: Remove the cap. Push the microSD card in and then release it. Gently pull the microSD card out. Disabling the microSD card slot If you use other external drives or USB storage devices and do not need to use the microSD card, you can disable the microSD card slot in the modem. After you disable the slot, the modem stops appearing on your computer as a device with removable storage. For information on disabling the microSD card slot, please visit the Sierra Wireless customer support page at www.sierrawireless.com/support. Click Search Knowledge Base and search for “microSD”. Rev 1.3 May. 09... -
Page 26: Using The Extension Cable And Clip (Usb Modems Only)
HSPA Modem Installation Guide Using the extension cable and clip (USB modems only) Some USB modems may come with an extension cable and clip. The clip fits on the top of your notebook computer and holds your modem. Note: To meet FCC (regulatory) requirements, use only the supplied extension cable and notebook computer clip; other cables and notebook computer clips should not be used. -
Page 27: Care And Maintenance Of Your Hspa Modem
4: Care and Maintenance of Your HSPA Modem As with any electronic device, the modem must be handled with care to ensure reliable operation. Follow these guidelines when you use and store your modem: • Do not apply adhesive labels to the SIM card. This may cause it to jam inside the slot, or prevent it from being inserted properly. • When not installed in your computer, store the modem and SIM card in a safe place. • USB‐connected modems should fit easily into your computer’s USB port. Forcing the modem into the port may damage the connector pins. • Protect the modem from liquids, dust, and excessive heat. (See the “Environmental specifications” on page 30 for maximum tolerances.) Rev 1.3 May. 09... - Page 28 HSPA Modem Installation Guide 2130961...
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Page 29: Technical Specifications
5: Technical Specifications Radio frequency and electrical specifications Table 5-1: Radio frequency and electrical specifications USB modems ExpressCard modems Compliance GSM Release 6 GSM Release 6 Transmit GSM 1900 (PCS): 1850 – 1910 MHz GSM 1900 (PCS): 1850 – 1910 MHz GSM 1800 (DCS):1710 –... -
Page 30: Environmental Specifications
HSPA Modem Installation Guide Environmental specifications USB modems ExpressCard modems Operating 0°C to 50°C (32°F to 122°F) -20°C to +60°C (-4°F to +140°F) temperature Storage -20°C to +85°C (-4°F to +185°F) -30°C to +85°C (-22°F to +185°F) temperature Humidity 85%, non-condensing... -
Page 31: Regulatory And Safety Information
6: Regulatory and Safety Information Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data may be delayed, corrupted (that is, have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well‐constructed network, the Sierra Wireless modem should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party, including but not limited to personal injury, death, or loss of property. Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless modem, or for failure of the Sierra Wireless modem to transmit or receive such data. Safety and hazards The modem MUST BE POWERED OFF in all areas that may be susceptible to radio interference, in particular: • Prohibited areas Obey all signs and notices and follow all rules and regula‐ tions. Power off the modem when instructed to do so or when you suspect that it may cause interference or danger. • In areas where blasting is in progress • Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked. Such areas include gas stations, fuel depots, chemical transfer or storage facilities, areas where blasting is in progress, areas where the air contains chemicals or particles such as grain, dust, or metal pow‐ ders, and any other area where you would normally be advised to turn off your cellular phone or vehicle engine. -
Page 32: Regulatory Information For North America
HSPA Modem Installation Guide In addition to Federal Aviation Authority (FAA) require‐ ments, many airline regulations state that you must sus‐ pend wireless operations before boarding an aircraft. The modem is capable of transmitting signals that could inter‐ fere with various onboard systems and controls. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both. Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. The modem may be used normally at this time. • While operating a vehicle The driver or operator of any vehicle should not use a wireless data device while in control of a vehicle. Doing so detracts from the driver or operatorʹs ability to control and operate the vehicle. In some countries, using such commu‐ nications devices while in control of a vehicle is an offence. Regulatory information for North America CAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. The design of the Compass 885/888 and AirCard 501 modems complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: • ANSI/IEEE C95.1‐1999, IEEE Standard for Safety Levels with ... - Page 33 Note: This USB modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Note: The Compass 885/888 USB modem is approved for normal- size notebook computers only (typically with 12 inches or larger display screens).
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Page 34: Regulatory Information For Eu Countries
HSPA Modem Installation Guide If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227‐7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227‐19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations. Regulatory information for EU countries Sierra Wireless hereby declares that the Compass 885/888 wireless modem and AirCard 501 wireless modem conform to all the essential requirements of Directive 1999/5/EC: The Declaration of Conformity made under Directive 1999/5/ EC is available for viewing at the following location in the EU community: Sierra Wireless (UK), Limited Lakeside House 1 Furzeground Way, Stockley Park East Uxbridge, Middlesex... -
Page 35: Index
Index micro external memory card, 24 microSD, 9, 24 modem, inserting, 16 account, 9 network channel raster, 29 overview, 9 channel spacing, 29 notebook computer clip, 26 clip, 26 connect to the network, 18 coverage area, 9 operating systems supported, 13 driver, 10 profile, 13, 18 ejecting a SIM card for ExpressCard, 15 electrical specifications, 29 radio frequency specifications, 29 environmental specifications, 30 receive frequencies, 29 ExpressCard slot requirements, 13 regulatory information, 31 extension cable, 26 removing external memory storage, 9, 24 SIM card for ExpressCard, 15 external SD, 9, 24 RF specifications, 29 external storage card, 24 roaming, 10 flash drive, 24 safety notice, 31 frequencies SIM card receive, 29 inserting, 14 transmit, 29 removing, 15 frequency stability, 29 removing for ExpressCard, 15 software installation, 17... - Page 36 HSPA Modem Installation Guide USB modem, inserting, 16 Watcher, description, 10 USB port requirements, 13 Windows Vista support, 13 Windows XP support, 13 vibration, 30 2130961...