Aastra Dialog 4223 Professional User Manual

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Page 1 Dialog 4223 Professional Digital Telephone for MD Evolution User’s Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
Page 3: Table Of Contents
Attendant-Based Services ......117 Services Reserved for Attendants ....124 QSIG-MD Private Network Services ..... 143 Installing Your Extension ....... 147 Your Extension’s Accessories ....... 152 Index ............159 Quick Reference Guide ........ 164 MD Evolution – Dialog 4223 Professional...
Page 5: Welcome
Welcome Welcome Welcome to the User’s Guide for the Dialog 4223 Professional telephone used with the MD Evolution communication system. This includes the MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models. The features described in this guide relate to version R8.0A or later of the MD Evolution communication system.
Page 6: Declaration Of Conformity
No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.
Page 7: Important User Information
Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. MD Evolution – Dialog 4223 Professional...
Page 8: Introduction To Your Extension
The corresponding text labels are displayed on the last line of the extension’s display. They are selected by pressing the corresponding dynamic function key. See also the “Display Information” section. MD Evolution – Dialog 4223 Professional...
Page 9 Pressing this key also allows you to toggle between the handset and handsfree modes. When an incoming call is ringing, pressing these keys successively will adjust your extension’s ring melody. See also the “Operations during a Call” section. MD Evolution – Dialog 4223 Professional...
Page 10 Satellite or Add-on Key Panel Your extension may be equipped with (a) satellite(s), each featuring 17 programmable repertory keys. From one to four additional panels may be connected to your extension. See also the “Your Extension’s Accessories” section. MD Evolution – Dialog 4223 Professional...
Page 11 Call-fwd key, it indicates that a Slowly flashing variable call forwarding for the exten- sion, programmed on a case by case basis, is currently active. Ö Ô Quickly flashing A call is holding on the line key. MD Evolution – Dialog 4223 Professional...
Page 12: Display Information
The party you are calling is busy, but your call may be placed on WAIT camp-on (multi-line extension). The party you are calling is busy, and it is not possible to place your BUSY call on camp-on (single-line extension). MD Evolution – Dialog 4223 Professional...
Page 13 Indicates that your extension is in general calls acceptance mode, and serves as an auxiliary attendant extension. Indicates that your extension is currently locked. It cannot be used lock until it has been unlocked. MD Evolution – Dialog 4223 Professional...
Page 14 Heard when a third party – typically an attendant – intervenes during your current call. 424 Hz 2 consec. beeps, rep. every 1,4 sec. Service Acceptance tone • Heard when a request for service is accepted on your extension. Melody Multi-toned melody – continuous. MD Evolution – Dialog 4223 Professional...
Page 15 The cadence is faster for an internal call. Note: Your facility also usually provides integrated on-hold music, to which every external calling party either placed on hold or parked will be connected. MD Evolution – Dialog 4223 Professional...
Page 16: Operations For Incoming Calls
The screen also indicates whether this call was received directly on your DID number (it says “DIRECT”), or if it was transferred from another extension (it says “TRANSF FROM…”). L1 Aastra-00164477500 DIRECT REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 17: Answering A Call
You are informed by a single signal and the flashing line key on which the new call is presented. MD Evolution – Dialog 4223 Professional...
Page 18 The new party’s identity is briefly displayed; you may then decide whether or not to answer this call, in the aforementioned manner. This procedure is also applicable for consulting the identity of a party who is on hold. MD Evolution – Dialog 4223 Professional...
Page 19 PICKUP NAME > PICKUP Press the dynamic function key shown on the left. FRI 20-APR 15:28 L1 Pick up _ GENERAL MAIN_GRP SEC_GRP DEFLECT DEFLECT Press the dynamic function key shown on the left. MD Evolution – Dialog 4223 Professional...
Page 20 É To activate this function from an idle extension: Press this key to activate silent ringing for incoming calls. The associated LED will remain lit to remind you that this function is activated. MD Evolution – Dialog 4223 Professional...
Page 21: Operations For Outgoing Calls
L1 SMITH Peter-405 FREE DTMF VPAGING CALL_BACK FLASH > Note: The prefix to dial for external calls is generally “0” to access the public network. Accessing a private network depends on your facility’s configuration. MD Evolution – Dialog 4223 Professional...
Page 22: Speed Dialling
This may, for example, allow you to access a series of numbers using just one abbreviated number. MD Evolution – Dialog 4223 Professional...
Page 23 Note:Programming a line key assigns a saved number or service to this key. Practically speaking, this means that you may only program 4 line keys, thus reserving at least line keys 1 and 2 for processing incoming and/or outgoing calls simultaneously. MD Evolution – Dialog 4223 Professional...
Page 24: Last External Number Redial
You then have the option of automatically re-dialling each caller whose identity has been saved in this file. For these two services, see the “Directory, and Call List Services” section. MD Evolution – Dialog 4223 Professional...
Page 25 Do not disturb status. These last services are, however, usually reserved for your system’s attendants. See the “Attendant-Based Services” section. MD Evolution – Dialog 4223 Professional...
Page 26 When you are called back, you typically have 30 seconds to answer the automatic call-back service. If you do not answer within that timeframe, the automatic call-back is automatically cancelled. MD Evolution – Dialog 4223 Professional...
Page 27 Your extension may also be subject to the automatic call- back on busy or on no-answer service from third party sets. MD Evolution – Dialog 4223 Professional...
Page 28 This depends on your called party’s extension settings. See also the “Programming Your Extension” section. Certain extensions (such as yours) may possibly be equipped with permanent protection against voice paging. Obviously, this service will be denied on these extensions (and vice- versa). MD Evolution – Dialog 4223 Professional...
Page 29 Note: Certain extensions (such as yours) may possibly be equipped with permanent phonic protection. The above- described service is therefore applied to all calls that are placed, without requiring any particular action on your part. MD Evolution – Dialog 4223 Professional...
Page 30 This service is valid on a call-by-call basis. It is automatically cancelled at the end of each call processed using this service. To activate this substitution service, assuming you’re using a Dialog 4223 Professional extension, after lifting the handset or in handsfree mode: >>...
Page 31 Press the dynamic function key shown on the left to activate the service. Everything that is dialled thereafter is then directly transmitted to the remote server. FRI 20-APR 05:25:00 PM DTMF dialling _ STOP MD Evolution – Dialog 4223 Professional...
Page 32: Ending A Call
Replace the handset. Your extension returns to idle status. í Or, for handsfree mode: Press the key shown on the left to end the call in handsfree mode. Your extension returns to idle status. MD Evolution – Dialog 4223 Professional...
Page 33 If you have a specific need or question concerning discriminated numbers, you may ask your system administrator or facility attendants that the numbers in questions be added to the list of abbre- viated dialling numbers. MD Evolution – Dialog 4223 Professional...
Page 34: Operations During A Call
Simply press this key on your extension to activate the loud- speaker mode, without hanging up the handset. The associated LED will light. Only your extension’s loudspeaker is activated, while the conversation continues on the handset (the extension’s microphone is inactive). MD Evolution – Dialog 4223 Professional...
Page 35 To do so: Simply lift the handset. Both your extension’s loudspeaker and microphone will be automatically deactivated. Only the handset remains active. MD Evolution – Dialog 4223 Professional...
Page 36 ì To do so: Simply press either the + or - keys to increase or decrease the listening volume. This adjustment is then only valid for the current call. MD Evolution – Dialog 4223 Professional...
Page 37 You then follow the placement of this call in the same way as for a single outgoing call. L2 WESSON Paul-407 FREE DTMF VPAGING CALL_BACK FLASH > MD Evolution – Dialog 4223 Professional...
Page 38 Press the first line key that is flashing rapidly. You are now transferred back to your first call, and your second call is placed on hold. FRI 20-APR 03:30:00 PM L1 SMITH Peter-405 02:33 DTMF CONFERENC INFO_COMM CALL_PARK > MD Evolution – Dialog 4223 Professional...
Page 39 The transferred party will then be placed on camp-on on the other requested extension. MD Evolution – Dialog 4223 Professional...
Page 40 CONFERENC Press the dynamic function key shown on the left. The 3-way conference call is established, and your extension’s screen will be as illustrated below: Conference L2 WESSON Paul-407 03:23 DTMF INFO_COMM CALL_PARK > MD Evolution – Dialog 4223 Professional...
Page 41 Your extension may also be subject to enquiry calls, refer back calls, transfers and conference calls initiated by third party sets. MD Evolution – Dialog 4223 Professional...
Page 42: Call Hold
2 digits, according to your facility’s configuration (usually 2 digits). A confirmation that the service was accepted is provided both visually and audibly; the “Accepted Service” message is displayed on the screen, and the service acceptance tone is played. MD Evolution – Dialog 4223 Professional...
Page 43 The prefix “10” is the one usually used. It may, however, have been modified by your system admin- istrator. Of course, your calls may also be subject to parking by a third party set. MD Evolution – Dialog 4223 Professional...
Page 44: Directory, And Call List Services
On your idle extension (or after placing the current call on hold), the following screen will be displayed: FRI 20-APR 15:28 4 Callers Station 420 REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 45 Press the dynamic function key that corresponds to the desired name. The call is then placed to the selected party and established just as if you had manually dialled the internal or external party’s number. MD Evolution – Dialog 4223 Professional...
Page 46 Press the dynamic function key shown on the left to delete an entry in the call log file. The corresponding call is simply deleted from the call log file, without returning the party’s call. MD Evolution – Dialog 4223 Professional...
Page 47 Note: Your call log file is limited to the last 10 calls received; when it exceeds this limit, the oldest calls are automatically eliminated. If you have received several calls from or the same party over a period of time, only the last call is saved. MD Evolution – Dialog 4223 Professional...
Page 48: Call Forwarding Services
The number to which a call forward may be directed could be an internal party’s individual extension, a hunt group, another user’s personal group, or even the access number for an integrated voice mail system that your facility may use. See the “Voice Mail Services” section. MD Evolution – Dialog 4223 Professional...
Page 49 MD Evolution – Dialog 4223 Professional...
Page 50 When your extension is idle: Menu Press the Menu key. The following screen is displayed when you are granted access to the programming of your extension. Programming disabled enabled disabled disabled GEN_CALL GROUP LOCK CALL_FWD> MD Evolution – Dialog 4223 Professional...
Page 51 CONFIRM Press the dynamic function key shown on the left to confirm the number you entered. Your extension displays that you programming has been accepted. MD Evolution – Dialog 4223 Professional...
Page 52 “disabled” status is also displayed above “CALL_FWD”. Note: As an alternative, you may also access your exten- sion’s variable call forward programming, and select the “CANCEL” option on the third screen. The result will be the same. MD Evolution – Dialog 4223 Professional...
Page 53 The pre-defined call forward is immediately deactivated. This change in status will also cause your extension’s Call-Fwd key Call-Fwd LED to turn off. In your extension’s programming mode, the “disabled” status is displayed above “CALL_FWD”. MD Evolution – Dialog 4223 Professional...
Page 54 RETURN STATION NO Then dial your own extension number. The third party set displays the following screens: Remote CFW OF 420 IMMEDIATE NO_REPLY BUSY MESSAGE > Remote CFW OF 420 NODISTURB NREP+BUSY CANCEL < MD Evolution – Dialog 4223 Professional...
Page 55 (see previously mentioned details). You may also cancel it from the recipient extension, according to the aforementioned procedure, this time selecting the “CANCEL” dynamic function. MD Evolution – Dialog 4223 Professional...
Page 56: Call Deflection
When a call is presented on your idle extension, this call deflection or screening is carried out on a call-by-call basis, as described below, without lifting your extension’s handset. L1 Aastra-00164477500 DIRECT REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 57 In this case, the service may be activated by simply pressing this key to deflect the call to a pre-defined call forward recipient. MD Evolution – Dialog 4223 Professional...
Page 58 (or call deflection), preceded by the word, “FOR”. L1 Aastra-00164477500 FOR SMITH Peter-405 REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 59: Message Services
Certain extensions (such as yours) may be permanently protected against the automatic use of this call forward on absence service for external parties. In this case, the text messaging services are only applicable internally within your facility. MD Evolution – Dialog 4223 Professional...
Page 60 L1 SMITH Peter-405 WOULD LIKE TO SEE YOU CONFIRM RETURN CONFIRM Press the dynamic function key shown on the left to validate your selection. This ends your call immediately upon sending the associated mini- message. MD Evolution – Dialog 4223 Professional...
Page 61 This mini-message will be saved in the call log file along with the caller’s identity, and the date and time of the call; see the “Directory, and Call List Services” section. Call of 18-JUNE 07h06 am Aastra-500 WOULD LIKE TO SEE YOU ERASE CALL NEXT_MSG NEXT MD Evolution – Dialog 4223 Professional...
Page 62 UP TO **:** O’ CLOCK”, or “ABSENT UNTIL **-** **:** O’ CLOCK”, or “IN CASE OF EMERGENCY, CALL **********”, and “PLEASE CALL BACK IN A FEW MINUTES” (see also other available messages mentioned earlier). MD Evolution – Dialog 4223 Professional...
Page 63 Note: A call forward on absence is cancelled in the same manner as any other type of variable call forward – see “Call Forwarding Services” section. MD Evolution – Dialog 4223 Professional...
Page 64: Voice Mail Services
This then allows calling parties, or even you, to leave a voice mes- sage in this common mailbox that will then be distributed to all of the members who share this mailbox. MD Evolution – Dialog 4223 Professional...
Page 65 Call forward on no-answer and busy conditions: Your calling parties are re-directed to your mailbox when there is no answer and when your extension is busy. • Immediate call forward: All calls are immediately re-directed to your mailbox. MD Evolution – Dialog 4223 Professional...
Page 66 By default, the greeting message is: “Welcome in the called extension mailbox”. In the case where the call forward is on busy condition, it is preceded by the following system message: “The requested ex- tension is busy”. MD Evolution – Dialog 4223 Professional...
Page 67 By default, the message is: “A message has been deposited in your voice mailbox”. This notification status remains until you have consulted the new message, or if there are any unread messages in your mailbox. MD Evolution – Dialog 4223 Professional...
Page 68 If there are any messages left in your mailbox that you have not yet heard, the associated LED will flash quickly; if there are no messages you haven’t heard, it will be turned off. MD Evolution – Dialog 4223 Professional...
Page 69 It may have been replaced by “#”. You are then connected to the voice mail system and are prompted to dial the mailbox number you wish to access. STATION NO Dial your extension number, which is also your mailbox number. MD Evolution – Dialog 4223 Professional...
Page 70 • “You have X new messages and Y old messages”. • “You have no message. Please hang-up or dial * to customise your mailbox”. MD Evolution – Dialog 4223 Professional...
Page 71 15-second pause. Dial “6” to listen to fast-forward within the current message. The message is fast-forwarded to the point 10 seconds past to the current point. MD Evolution – Dialog 4223 Professional...
Page 72 Note: Typically, new messages are saved for a period of 30 days. Archived messages are typically saved for 7 days, after which they are automatically erased. MD Evolution – Dialog 4223 Professional...
Page 73 Notes: The number for a personal assistant may possibly be an external number. This is also the case when you are directed to you calling party’s mailbox that is set to personal assistant mode. MD Evolution – Dialog 4223 Professional...
Page 74 A new menu is then played, offering you the same services as for recording your greeting message, as described above. Dial “6” to manage your personal assistant service. This especially applies if your mailbox is managed in personal assistant mode. MD Evolution – Dialog 4223 Professional...
Page 75 By default, it is set to “1234”. You may replace it with any other 4- digit code. Dial “3” to protect your extension from calls sent from an automated attendant (AA). If the service was initially inactive, it will be activated, and vice versa. MD Evolution – Dialog 4223 Professional...
Page 76 This is carried out in the same way as you would access a message destined for you personally, with the same processing services available. There is no distinction in your mailbox between individual messages and group messages. MD Evolution – Dialog 4223 Professional...
Page 77 Dial the number for the common mailbox for a mailing list you wish to access. Always beginning with a “0”, the number for a common mailbox may vary from 0002 to 0999. You may then leave your message before ending your call. MD Evolution – Dialog 4223 Professional...
Page 78 This common mailbox is distinct due to the fact that when a voice message is left, all of the attendants’ extensions are notified; however, when one of them consults the message, all of the extensions are globally un-notified. MD Evolution – Dialog 4223 Professional...
Page 79 PC each time a voice message is left in your mailbox, in addition to the usual notification methods on your telephone exten- sion. With this application as well, you may listen to a voice message through your Multimedia desktop PC sound card. MD Evolution – Dialog 4223 Professional...
Page 80 The Integrated Web Server application may also offer you access to the internal and external directories for your company, through your desktop PC. With just one click of the mouse, you can place calls to anyone. MD Evolution – Dialog 4223 Professional...
Page 81: Group Services
– for example, your Dialog 4223 Professional extension, and a DECT cordless phone. Different ser- vices are then provided for you to process your calls as efficiently as possible within a personal group. MD Evolution – Dialog 4223 Professional...
Page 82: Group Services
– such as your own – according to predefined distribution criteria. Generally, this criteria is established to ensure even distribution of calls between the various members of the group. MD Evolution – Dialog 4223 Professional...
Page 83 It is also the system administrator’s responsibility to define to which hunt group(s) you will be assigned, and which one will be your primary group. Your facility may contain up to 16 hunt groups. MD Evolution – Dialog 4223 Professional...
Page 84 MD Evolution – Dialog 4223 Professional...
Page 85 Press the “C” key to end the programming. If your extension was initially “enabled” within your primary group – as shown above the function key’s label, your extension will now change to Standby status. MD Evolution – Dialog 4223 Professional...
Page 86 Your status is managed completely independently from the opening and closing of traffic for a specific group, which is the sole responsibility of the hunt group supervisor (see details to follow). MD Evolution – Dialog 4223 Professional...
Page 87 When your primary group is closed, its status is represented on each member’s idle extension with a “C” displayed on the first line of the screen. FRI 20-APR 15:28 4 Callers Station 420 REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 88 This data is constantly updated in terms of the traffic flow, and is provided to you, even when you are on standby within the involved groups. FRI 20-APR 15:28 4 Callers Station 420 REDIAL CALLERS PICKUP NAME > MD Evolution – Dialog 4223 Professional...
Page 89 Next, you may broadcast your voice page that will be heard over the í loudspeaker on each free extension within the broadcast group. Replace the handset, or press the “C” key to end this service in handsfree mode. MD Evolution – Dialog 4223 Professional...
Page 90 (up to 5 extensions) – for example, your Dialog 4223 Professional extension, and a DECT cordless phone. The specific services offered to you are as follows: •...
Page 91 On your Dialog 4223 extension, a call may be placed on hold by pressing the line key associated with the current call. On a DECT cordless extension, a call is placed on hold by pressing the “R” key. MD Evolution – Dialog 4223 Professional...
Page 92 Group Services Mobile Extension Service If you frequently travel outside the office, you will generally have a GSM mobile phone in addition to your Dialog 4223 Professional extension. Once again, without truly being a group service, the Mobile Extension service may be of use to you. Its purpose is to allow external users –...
Page 93: More Features Of Your Extension
Your personal data – your extension’s programming data and call log file – cannot be accessed. Access to the services usually offered by your extension may also be restricted. MD Evolution – Dialog 4223 Professional...
Page 94: More Features Of Your Extension
Enter your user password. By default, your user password is “1234”, however you may have modified it. See also the “Programming Your Extension” section. You will receive confirmation of the de-activation of this service. MD Evolution – Dialog 4223 Professional...
Page 95 Enter the hour (00—23) and minutes (00—59) for your appoint- ment reminder. CONFIRM Press the dynamic function key shown on the left to validate your programming. í Your appointment reminder request is saved. Press the “C” key to end the programming. MD Evolution – Dialog 4223 Professional...
Page 96: Background Music
At the end of your call, the background music will be played once again. MD Evolution – Dialog 4223 Professional...
Page 97 0.8 seconds, without any action required on your part. You still have the option of calling any internal or external party by dialling a number (or any other equivalent action) before this time- frame expires. MD Evolution – Dialog 4223 Professional...
Page 98 • Extended protection: this combines the two previous cases. In all cases, this protection against the re-direction of your calls to the automated attendant is never dependant upon any action on your part. MD Evolution – Dialog 4223 Professional...
Page 99 Your request for malicious call tracing is transmitted over the ISDN network, and the call proceeds normally. If the call is being disconnected by the remote caller, all you need to do is disconnect the call yourself. MD Evolution – Dialog 4223 Professional...
Page 100: Conversation Recording
This service is available for a single call in progress, as well as a broker’s call, for which you may record each portion of the conversation with one or all of your calling parties. MD Evolution – Dialog 4223 Professional...
Page 101 COST Press the dynamic function key shown on the left. The next screen displayed shows the cumulative amount imputed to your extension, from the last time the cost counter was cleared (set to zero). MD Evolution – Dialog 4223 Professional...
Page 102: Account Codes
First, dial the network access prefix adapted to this service. Generally, this consists of a network access prefix that is reserved for placing outgoing external calls that are subject to account codes. Ask your system administrator for this prefix. MD Evolution – Dialog 4223 Professional...
Page 103 Contact your system administrator for more information. He/she will also provide you with the accepted account code format. MD Evolution – Dialog 4223 Professional...
Page 104: Programming Your Extension
Programming Your Extension Programming Your Extension You also have options for personalising the configuration of your Dialog 4223 Professional extension, in terms of how you intend to use it. By pressing the Menu key on your extension, you can: •...
Page 105 Once you have validated one or all of your setting(s), one of the screens shown above will be re-displayed. í Then, to exit your extension’s programming mode: Press the “C” key. Your extension returns to idle status. MD Evolution – Dialog 4223 Professional...
Page 106 (884 by default). If you belong to any hunt groups, saving access codes to the services used within this context will facilitate the use of your extension within these groups. See also the “Voice Mail Services” and “Group Services” sections. MD Evolution – Dialog 4223 Professional...
Page 107 The number to be saved may contain up to 18 digits. Integrated repertory programming Key 2 : 00164477500 BLANK CURSOR+ NEXT CONFIRM CONFIRM Press the dynamic function key shown on the left. This saves your setting. MD Evolution – Dialog 4223 Professional...
Page 108 To pre-define an immediate call forward. IMMEDIATE To pre-define a call forward on no-answer condition. NO_REPLY To pre-define a call forward on busy condition. BUSY To pre-define a call forward on no-answer condition and busy NREP+BUSY condition. MD Evolution – Dialog 4223 Professional...
Page 109 In the same way, your extension also features a loudspeaker that has 11 different volume levels in order to adapt to the various conditions that arise when communicating in handsfree or loudspeaker mode. This listening volume level is also applied to the handset. MD Evolution – Dialog 4223 Professional...
Page 110 The volume of your extension’s dial tone increases or decreases as í you press the keys. Press the C key on your extension once you have made all the desired adjustments. Your extension returns to idle status. MD Evolution – Dialog 4223 Professional...
Page 111 If you wish prevent your voice from being heard when these announcements are played, you may opt for unidirectional voice announcements on your extension. Doing so will prevent the microphone from being automatically activated. MD Evolution – Dialog 4223 Professional...
Page 112 By default, your user password is “1234”. It is strongly recommended that you change it to any other 4-digit code to ensure that use of the aforementioned services is as secure as possible, and to preserve the confidentiality of your mailbox, when applicable. MD Evolution – Dialog 4223 Professional...
Page 113 However, certain services require that you dial an external access prefix beforehand, which you obviously will need to remember. If you forget the prefix, your extension’s Menu key will allow you to consult the internal dialling plan for your facility. MD Evolution – Dialog 4223 Professional...
Page 114 Press the dynamic function key shown on the left. >> Press the Next or >> key to consult your facility’s dialling plan: í You may then scroll through your facility’s entire dialling plan. Press the “C” key to end the programming. MD Evolution – Dialog 4223 Professional...
Page 115 Extension standby within secondary hunt groups Undefined Hunt group opening/closing Undefined Broadcast to broadcast group #1 Undefined Broadcast to broadcast group #x Undefined Broadcast to broadcast group #5 Undefined Activation – deactivation of background music Change your user password MD Evolution – Dialog 4223 Professional...
Page 116: Attendant-Based Services
Attendant-Based Services Attendant-Based Services Besides the services that are accessible or that may be assigned to a Dialog 4223 Professional extension, additional services are also available for the system’s attendants. Within this context, the following services are offered: • Call offer or intrusion: This service allows attendants to interrupt an ongoing call to present an urgent call.
Page 117 Depending on the configuration for your facility defined by your system administrator, these services may be used from specific extensions that are duly authorised, without any warning tones being emitted. This refers to the Silent call monitoring service. MD Evolution – Dialog 4223 Professional...
Page 118 This is generally the case. When necessary, this allows you to assist the attendants by answering calls when their lines are congested or when they are temporarily absent. MD Evolution – Dialog 4223 Professional...
Page 119 (or vice versa). When your general calls acceptance status is active, this will also be indicated on your idle extension by the letters “GC” displayed on the first line of the screen. MD Evolution – Dialog 4223 Professional...
Page 120 A door phone call may not be placed on hold, nor may it be transferred. The door phone is usually logged on by an electrical mechanism independent from your telephone facility. MD Evolution – Dialog 4223 Professional...
Page 121 Ö Ô In the second case: Press the flashing line key corresponding to pick up the call. Note: If several general calls are ringing simultaneously, the oldest call will be automatically selected. MD Evolution – Dialog 4223 Professional...
Page 122 Note: Besides attendants, there are certain users – perhaps yourself – who may also have the privileged right to program third party call forwards without entering any user passwords. MD Evolution – Dialog 4223 Professional...
Page 123: Services Reserved For Attendants
Services Reserved for Attendants You may be an attendant for your MD Evolution system. If so, your Dialog 4223 Professional extension will be your attendant position, in a system that can be composed of up to 4 attendant positions. Your role, then, is to process general calls made to your telephone facility.
Page 124: Services Reserved For Attendants
If the calling party is an external caller, you retain supervision of the Ö Ô transferred call until the requested internal user has answered. The LED associated with the line key on which this call is processed continues to flash. MD Evolution – Dialog 4223 Professional...
Page 125 Users who have activated general calls acceptance on their exten- sions may also assist the attendants, especially during brief overload periods. These users are then presented with the general calls at the same time as the active attendants. See the “Attendant-Based Services” section. MD Evolution – Dialog 4223 Professional...
Page 126 Users who have activated general calls acceptance on their exten- sions may also answer general calls in night mode. These users are then presented with the general calls at the same time as the pre- viously mentioned extensions. See the “Attendant-Based Services” section. MD Evolution – Dialog 4223 Professional...
Page 127 You will receive confirmation for the activation. Press the “C” key to end this service. Your position becomes active to process the facility’s general calls, which is indicated by the “Active” status above the previous “GEN_CALL” function key. MD Evolution – Dialog 4223 Professional...
Page 128 Press the “C” key to end this service. Your position no longer accepts the facility’s general calls, which is indicated by the “Inactive” status above the previous “GEN_CALL” function key. MD Evolution – Dialog 4223 Professional...
Page 129 This then includes both general calls as well as those received through DID (Direct Inward Dialling), destined for internal users who now may not be contacted at all. MD Evolution – Dialog 4223 Professional...
Page 130 Your position then displays a message confirming the programming í of your system general call forward. Press the C key on your position to exit the programming mode. The system general call forward that you have just defined is effective immediately. MD Evolution – Dialog 4223 Professional...
Page 131 This is also true for all other extensions in your facility. Note: The programming and cancellation of the system general call forward may only be executed when your at- tendant position is idle, and your general calls acceptance status is active. MD Evolution – Dialog 4223 Professional...
Page 132 Press the C key on your position to exit the programming mode. Note: The use of a possible common bell service for your facility may only be managed when your general calls accept- ance status is active. MD Evolution – Dialog 4223 Professional...
Page 133 Enter your user password. You are then granted access to system programming, for which the screens are illustrated on the next page. Administration I. CHARGE E. CHARGE TIME ABBR_NB > Administration PASSWORD INC_CALLS < MD Evolution – Dialog 4223 Professional...
Page 134 Dial the number for the involved extension. CONFIRM Press the dynamic function key shown on the left. The password associated with the identified extension is reset to “1234”; the user may then modify it once again. MD Evolution – Dialog 4223 Professional...
Page 135 – see also the “Operations for Outgoing Calls” section. These abbreviated numbers are broken down into: • A general abbreviated list, identified as list “00”. This is normally accessible from any extension within the facility. MD Evolution – Dialog 4223 Professional...
Page 136 It may contain up to 18 digits; the number entered should not contain an external network access prefix. Generally speaking, it should be entered comprehensively. CURSOR+ Press the dynamic function key shown on the left until the cursor is in the NAME field. MD Evolution – Dialog 4223 Professional...
Page 137 Once the cursor is properly positioned within the “COMPL” field using the “CURSOR+” function, you may then modify the value to “N” for “No” using the “MODIFY” function. MD Evolution – Dialog 4223 Professional...
Page 138 According to the previous selection, the results will be displayed as illustrated in one of the screens that follow; the first indicates the date of the last traffic counter reset, the other the pre-defined ob- servation period. MD Evolution – Dialog 4223 Professional...
Page 139 PRINT RETURN STATION NO Dial the internal extension number you wish to contact. The screen then shows the cumulative amount imputed to the selected extension, from the last time the cost counter was reset. MD Evolution – Dialog 4223 Professional...
Page 140 Major System Alarm Message Indication On your attendant’s position, you may also receive an indication that there is a major alarm within your telephone system. MD Evolution – Dialog 4223 Professional...
Page 141 Card xx out of service (err :xxx) RETURN Software protection (err :123) RETURN Inform your system administrator as to the content of this message. Obviously, the sooner, the better. MD Evolution – Dialog 4223 Professional...
Page 142: Qsig-Md Private Network Services
Moreover, if IP-Trunking networking occurs over an IP network, a non-IP hand-over service is also available for occasions where there may be a downgrade in the voice transmission over the IP network. MD Evolution – Dialog 4223 Professional...
Page 143 Automatic call-back to a busy networked extension Automatic call-back to a networked extension that did not answer Private call with temporary protection DTMF end-to-end dialling for private calls Discrimination and Least Cost Routing (LCR) of external private calls MD Evolution – Dialog 4223 Professional...
Page 144 Re-transmission of the cost for public calls through the private network Attendant-Based Services General calls acceptance for private calls Networked third party call forward – Activating and cancelling Services Reserved for Attendants Operations for networked calls – all types MD Evolution – Dialog 4223 Professional...
Page 145 Note: The “HAND OVER” function is only available, obviously, when your call has been established on the IP network. The non-IP hand-over service is not available for QSIG-MD private networks using an Intranet network managed according to the IP-Networking technique. MD Evolution – Dialog 4223 Professional...
Page 146: Installing Your Extension
Installing Your Extension Installing Your Extension Your Dialog 4223 Professional is usually installed by your system administrator. However, this section provides you with all of the instructions for installing your extension yourself and for maintaining it. Installing Your Extension’s Telephone Cords Your extension is connected to your facility’s telephone facility...
Page 147 If you wish to remove the support feet, pull on the tab to release them before removing the feet from the extension. MD Evolution – Dialog 4223 Professional...
Page 148 Extension” section.) This label is protected by a plastic cover. To insert or remove the label, lift the protective cover as illustrated below. Note: If you need a new label, contact your system administrator. MD Evolution – Dialog 4223 Professional...
Page 149 Use a soft, slightly damp (not wet) or anti-static cloth to clean your extension. Never use any abrasive solvents, liquids or cloths to clean your extension. Aastra cannot be held responsible for any damage to your tele- phone caused by any non-compliance with the above instructions. Installing Your Extension on a Wall Your extension may also be installed on a wall support, without any particular accessories.
Page 150 100 mm between them. 9,5 mm 9,5 mm 9—10 mm max 5,5 mm max 5,5 mm Now, simply insert the two wall mount screws into the holes on the underside of your extension. MD Evolution – Dialog 4223 Professional...
Page 151: Your Extension's Accessories
Note: You may add up to 4 satellites on your extension without requiring any additional power supply units. All of the satellites are powered from your extension, which is powered through the telephone system. MD Evolution – Dialog 4223 Professional...
Page 152 Just as with your extension, each satellite has a support foot that can be installed and adjusted to one of two positions, according to the angle you have set for your extension. MD Evolution – Dialog 4223 Professional...
Page 153 Each satellite is designed to have a label. It is designed so you may indicate what functions have been programmed on the various satellite repertory keys (see the “Programming Your Extension” section.) This label is protected by a plastic cover. MD Evolution – Dialog 4223 Professional...
Page 154 It is connected to your extension with a connector that features a rigid extender attached with three torx-type screws that require an adapted screwdriver. External ring devices (both audible and visual) are directly connected to the module using an RJ12 connector. MD Evolution – Dialog 4223 Professional...
Page 155: Connecting A Headset
Your extension’s L3 line key should light. If this is not the case: Press the L3 line key on your extension. Next, press the # key. This will then validate that the headset is indeed properly connected. MD Evolution – Dialog 4223 Professional...
Page 156 This is also true for any call that is on hold. Note: The programming of your facility as described above is valid for all extensions using a headset. MD Evolution – Dialog 4223 Professional...
Page 157 Your Extension’s Accessories MD Evolution – Dialog 4223 Professional...
Page 158: Index
Call Pick-Up within a Hunt Group 85 System Management – Date and Time 136 Call Transfer between Two Parties System Management – Passwords 135 Call Transfer during a Conversation 39 Automatic Call-Back Call Transfer on Busy Condition 40 MD Evolution – Dialog 4223 Professional...
Page 159 Do Not Disturb Call Forward 48 Personal Groups 91 Do Not Disturb Override 119 Viewing ICD Calls on Hold 89 Do Not Disturb Override 119 Door Phone 121 DTMF End-to-End Dialling 31 Handsfree and Handset Modes MD Evolution – Dialog 4223 Professional...
Page 160 Your Extension’s Label 149 Definition – “Do Not Disturb” Call Last External Number Redial 24 Forward 48 Least Cost Routing (LCR) of Outgoing Calls 33 Definition – Call Forward on Busy Locking Your Extension 94 Condition 48 MD Evolution – Dialog 4223 Professional...
Page 161 Calling with Manuall Dialling 21 Accessing the Programming Mode 106 Calling with Repertory Keys 23 Calling with Repertory Keys 23 Calling with the Call Log File 24 Consulting the Dialling Plan 115 DTMF End-to-End Dialling 31 MD Evolution – Dialog 4223 Professional...
Page 162 Temporary Protection – Calling with 29 Headset – Connection 156 Text Messages (Services of) Headset – Use 157 Call Forward on Mini-Message – Headset – Validating the Connection 156 Absence 62 Receiving a Mini-Message 61 MD Evolution – Dialog 4223 Professional...
Page 163: Quick Reference Guide
It also provides the instructions on how to install and maintain your extension and its different potential accessories. Your Dialog 4223 Professional extension is also the subject of a two-sided Quick Reference Guide. This summarises the main operating procedures for the services offered by your extension.
Page 164 Quick Reference Guide Notes MD Evolution – Dialog 4223 Professional...
Page 165 Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra Certified Sales Partner. © Aastra Telecom Sweden AB 2008. All rights reserved. Also visit us on http://www.aastra.com EN/LZTBS 102 1950 R81A...

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