Section 9: Troubleshooting - Quadra-Fire MT VERNON Pellet Insert Advanced Energy (AE) MTVERNINSAE-CSB Owner's Manual

Mt. Vernon Pellet Insert (AE)
9
Troubleshooting
Error Message
LOW BATTERY
BAD TC DROP TUBE
TC = Thermocouple
BAD TC FIREPOT
TC = Thermocouple
SNAP DISC TRIPPED
VACUUM SW ERROR
SW = Switch
COMB BLOWER JAMMED
AUGER JAMMED
MISSED IGNITION
MIN FIREPOT TEMP
MAX DROP TUBE TEMP
CONV BLOWER JAMMED
CHECK ASHPAN
SCREEN GOES BLANK
Page 30
With proper installation, operation, and maintenance your appliance will provide years of
trouble-free service. If you do experience a problem, this troubleshooting guide will assist
a qualified service person in the diagnosis of a problem and the corrective action to be
taken. This troubleshooting guide can only be used by a qualified service technician.
Possible Cause
Bad wall control or control board
3 wires have loose connections or installed
wrong
Battery supply on battery backup is drained
Drop tube thermocouple is broken or leads are
reversed
Firepot thermocouple is broken or leads are
reversed
Overheat sensor (snap disc) has tripped
Vacuum switch is bad
Vacuum hose is plugged/disconnected
Combustion blower is blocked/jammed
Auger jammed, feed motor bad
Igniter bad or poor harness connection
Out of fuel or fuel is bridging in hopper
Faulty firepot thermocouple, connection is
shorted
Out of fuel
Wrong fuel table setting
Flame height set too high
Convection blower blocked/jammed
Auto-clean jammed
Auto-clean switch is bad
Linkage has become disconnected
Hopper lid open while you refill hopper
Switch is out of adjustment (auger will not
function)
Static discharge or nearby lightening or
Electric Fast Transients at the input mains
7036-135E
Corrective Action
Replace wall control or control board
Check connections
Recharge battery
Check connections
Replace thermocouple
Check connections
Replace thermocouple
Unplug the appliance and then manually
reset snap disc
Check connections. By-pass vacuum
with jumper wire, if run, switch is bad.
Replace switch
Check vacuum hose
Remove blockage
Replace blower if necessary
Must unplug the appliance to clear error
Pull the feed system and inspect
Clear jam and then press Retry Button
Check connections, if OK replace igniter
Break up bridging pellets
Refill hopper
Replace the thermocouple and then
press Retry
Refill hopper
Add handful of pellets to the firepot
Press the Retry button
Confirm setting matches burning fuel
Adjust flame height
Remove blockage
Replace blower if necessary
Must unplug appliance to clear error
If ash pan is empty, check for a jam. Use
a screw driver and firmly push in the
firepot floor holes and flex spring and
push toward home to release jam.
Replace switch
Reconnect linkage.
Fill hopper between cycles
Adjust or replace switch
Unplug the power to the appliance and
plug it back in
September 1, 2008
R