HP Integrity BL860c i2 Quickspecs page 20

QuickSpecs
Support Services
problem identification:
HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stability and operational
effectiveness of your IT environment. An HP Account Manager acts as your primary point of contact to ensure that HP meets your
support needs effectively.
P24 provides the maximum value when multiple technologies in the environment (e.g. servers, storage, SAN and the network), are all
covered. It provides an environment-wide view and consistent support of all of these components which affect stability of your key
applications.
Choose P24 when you want to:
enhance operational effectiveness with proactive problem identification and recommendations from HP
partner with technical experts who help coordinate support, provide hands-on assistance, and share knowledge with your staff
rapidly access support and expertise spanning your environment
obtain personalized services tailored to your business environment and critical success factors
anticipate necessary change - and execute it correctly the first time
efficiently manage infrastructure resources to meet your performance objectives
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENN.pdf
Server Installation
HP provides onsite new hardware installation and software deployment of the Blade server. HP provides configuration and testing of
BladeSystem Ethernet interconnect switches, facilitating proper implementation of network protocols and access to advanced
features.
Basic Care
HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for assistance on resolving issues - hardware onsite
response within four hours and software call back within two hours after opening your case. Three years' coverage recommended with
HP Care Pack Service.
Server Installation
HP provides onsite new hardware installation and software deployment of the Blade server. HP provides configuration and testing of
BladeSystem Ethernet interconnect switches, facilitating proper implementation of network protocols and access to advanced
features.
Relate Services
HP Proactive Select Service
For customers that need the flexibility of choosing from a variety of service activities ranging from assessments,
performance analysis, firmware management, and infrastructure solution support to technical forums.
These service activities cover a broad spectrum of IT technology domains including servers, blades,
operating systems, storage, SANs, networks, third party software, virtualization, power and cooling,
management software, security and ITSM. The end result is a solution that is designed by you to help
you meet your IT and business goals. Customers can buy Proactive Select Service Credits when you purchase your hardware and then
use the credits over the next 12 months.
Service benefits
DA - 13624 Worldwide — Version 19 — April 18, 2014
HP Integrity BL860c i2 Server Blade
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