Appendix A. Help And Service Information; Online Technical Support; Telephone Technical Support - IBM 10/100 Ethernet Mini-PCI Adapter User Manual

Appendix A. Help and service information

This section contains information on how to obtain online and telephone technical support.

Online technical support

Online technical support is available during the life of your product. Online assistance can
be obtained through the Personal Computing Support Web site and the IBM Automated
Fax System.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM computer,
you might be entitled to service at your location. Your technical support representative can
help you determine the best alternative.
Online technical support
IBM Personal Computing Support Web Site
IBM Automated Fax System

Telephone technical support

Marketing, installation, and configuration support through the HelpCenter will be with-
drawn or made available for a fee, at IBM's discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step installa-
tion assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk
you through the problem during the call.
For the support telephone number and support hours by country, refer to the following
table or to the enclosed technical support insert. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
© Copyright IBM Corp. 2000
Support 24 hours a day, 7 days a week
Canada
U.S.A./Puerto Rico
http://www.ibm.com/pc/support
1-800-426-3395 (U.S. and Canada)
1-800-565-3344
1-800-772-2227
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