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Appendix A. Help And Service Information; Online Technical Support; Telephone Technical Support - IBM 10/100 EtherJet User Manual

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Appendix A. Help and service information

This section contains information on how to obtain online and telephone technical

Online technical support

Online technical support is available during the life of your product. Online assistance
can be obtained through the Personal Computing Support Web site and the IBM
Automated Fax System.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.

Telephone technical support

Marketing, installation, and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM's discretion, 90 days after the option has
been withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the following
table or to the enclosed technical support insert. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Online technical support
IBM Personal Computing Support Web Site
IBM Automated Fax System
1. Option name
2. Option number
3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system
1-800-426-3395 (U.S. and Canada)
 Copyright IBM Corp. 2000


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