Trouble Shooting; Warranty - RAIS INSERT 60 User Manual

Trouble shooting

Problem Possible Cause/Solution
Smoke There may not be enough draft in the chimney (<0.06" WC (<16
coming out Pascals)). Check for an obstruction.
of the door
Soot on the Take care that the stove is warmed up sufficiently before closing the
glass door.
The stove is Check the door gaskets first and replace if needed. The chimney could
burning too also be too high and thus create too much draft (>0.09" WC (>22
quickly Pascals)). A chimney cap reducer may help.
The stove is It could be due to too little air getting to the stove. Check that you' re not
burning too running exhaust fans (kitchen/bath), the chimney is not blocked, or there
slowly is a leak between the chimney, liner, stovepipe, and the stove.
If the problem continues or other conditions, we recommend that you contact your chimney
sweep or your dealer.
If you should experience a chimney fire, quickly close all doors, dampers, vents, and call
you local fire department. Don' t use water to extinguish the fire.

Warranty

We offer a 5-year warranty on your RAIS stove, which covers any defect in material or
workmanship. It does not cover damage from misuse or neglect. The glass, gaskets,
firebrick and vermiculite stone liners are not covered.
ENJOY YOUR NEW RAIS!
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