Appendix B: Customer Support; Before You Call Hp - HP CD-Writer Plus User Manual

Appendix B:
Customer Support

Before You Call HP

If your own troubleshooting efforts fail, contact Customer Support. Make
sure you are at your system and have your drive installed when you call.
Phone numbers begin on page B-5. Before you contact them, have the
information below ready. For help finding this information, see page B-2.
If you receive an error message, write it down before you call.
Information
CD-Writer Plus drive model
Drive firmware version
Drive serial number
Computer brand and model
Operating system and version?
Amount of RAM installed
Other CD-ROM drives? yes/no
(If yes, list them)
Sound card? yes/no
For your computer
Windows 95, Windows 98, or
Windows NT 4.0
Version Number:
(for NT) Service Pack Number:
Type:
B-1