Firmware Upgrade; Troubleshooting; Contacting Hall Research - Hall Research Technologies HSM-88-4K User Manual

HSM-88-4K

9.0 Firmware Upgrade

Firmware upgrade is available through the Windows GUI via a serial port. To do the
upgrade, connect the matrix to the PC via a COM Control Mode.
Go to Upgrade tab, load the firmware file, which is of ".bin" extension, and click
"upgrade". When the upgrade is successful, the matrix will automatically reboot
with the latest firmware.

10.0 Troubleshooting

There are no field serviceable parts or circuits in the device. If you think the
device is malfunctioning (or you have no connectivity), please try to use the
following methods for troubleshooting.

Try Rebooting the device.

You can select the FACTORY RESET option on the unit's "System Settings".

10.1 Contacting Hall Research

If you determine that your HSM-88-4K is malfunctioning, do not attempt to
repair the unit instead, contact Hall Research Technical Support at 714-641-
6607. To return the unit to Hall Research you must first get a Return
Authorization (RMA) number. Package the unit carefully, if returning. We
recommend that you use the original container.
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© Copyright 2017 Hall Research, Inc.