Contacting Hall Research; Troubleshooting - Hall Research Technologies HSM-88-4K User Manual

4k 8x8 hdmi matrix switch
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HSM-88-4K
Command
n = 0 (DHCP off)
DHCPn
n = 1 (DHCP on)
DHCP
FW
HSM

7.0 Troubleshooting

There are no field serviceable parts or circuits in the device. If you think the
device is malfunctioning (or you have no connectivity), please try to use the
following methods for troubleshooting:
Try Rebooting the device by removing and applying power.
Restore factory defaults (FD command)
If you determine that your Matrix Switch is malfunctioning, do not attempt to

7.1 Contacting Hall Research

repair the unit. Instead contact Hall Research Technical Support at 714-641-
6607. To return the unit to Hall Research you must first get a Return
Authorization (RMA) number. Package the unit carefully, if returning. We
recommend that you use the original container.
© Copyright 2018 Hall Research, Inc.
16
Enable DHCP
Description
DHCP Status Query
Firmware Version Query
HSM Matrix Status Query
DHCPn (n=0 or 1)
Response
DHCPn
FW Version:x.xx
FW Version:x.xx
PW1
CV1,?
:
LK?
BP?
IP ???.???.???.???
MAC ??-??-??-??-??-??
DHCP?

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