Frequently Asked Questions; Troubleshooting - AT&T Home Base User Manual

Frequently Asked Questions

What kind of phone do I need to work with the AT&T Home Base?
Most standard touch-tone phones may be used. Rotary phones are not
supported. Expandable cordless phone systems provide the most flexibility and
allow you to easily place additional handsets throughout your home. Cordless
phone systems still need to be plugged into a power outlet. A standard corded
phone can be used if you just need one phone in your home.
During a power outage, a standard corded phone which doesn't require electrical
power is recommended.
How do I install my AT&T Home Base?
Refer to pages 4-10 of this guide for the most common installation methods.
Other helpful information:
• I nstallation near a window or outside wall is strongly recommended to ensure the
strongest possible wireless signal in order to maximize voice/data performance.
• I f the AT&T Home Base signal strength indicator does not display high signal
strength (Green) or voice/data performance is unacceptable, you may need to
relocate the device to another part of the home with a stronger wireless signal.
Will my AT&T Home Base work in areas with no or low wireless signal strength?
A strong wireless signal (Green) is recommended for optimal performance.
A moderate signal (Yellow) may be sufficient. If you do not see a green light, you
may want to choose an alternate location.
Does the AT&T Home Base support both voice and data?
Yes, you can use your AT&T Home Base for both voice and data, as long as you
subscribe to AT&T Wireless Home Phone and Wireless Home Internet plans for
the Home Base.
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Frequently Asked Questions
Why don't I see the name of the caller on caller ID?
The AT&T Home Base only supports calling number identification. However, contact
names stored on your home phone may display for incoming calls.
Can I move my AT&T Home Base and use it in another location?
Yes, your device can be moved to another location; however, your device should
be used in a location where AT&T is authorized to provide wireless service. If your
device is used while on other carrier networks, AT&T's off-net usage restrictions
apply. Please see section 4.5 of your Wireless Customer Agreement for details.
When I dial a seven-digit number using the AT&T Home Base, I get a message
that the number cannot be completed as dialed. Does the AT&T Home Base
support seven-digit dialing?
The AT&T Home Base requires 10-digit dialing for domestic calls in most areas.
Can I make international calls with my AT&T Home Base?
Yes. To add international calling to your account, please call 611 from your
connected phone, or 1-800-331-0500.
Can I use my AT&T Home Base internationally?
No. Use is limited to the United States, Puerto Rico, U.S. Virgin Islands, Guam,
and Northern Mariana Islands.
What is the warranty on the AT&T Home Base?
The AT&T Home Base has a 12-month limited warranty. For details, see page 52.
I can't make or receive calls with my AT&T Home Base. What should I do?
Please follow the troubleshooting steps in this User Guide. If further assistance
is required, call 1-800-331-0500.
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