Obtaining Service; When To Obtain Service; Packing The Printer For Shipping - DataCard ImageCard series User Manual

Troubleshooting

Obtaining service

For repair assistance, contact your service representative. Place the service call from
a telephone close to the printer so that you can access the printer and the PC running
the driver while talking to the customer support representative.
Before you call for service, make sure you have the information recorded during
troubleshooting, as described on
number of the printer. It is located on a label on the bottom of the printer.

When to obtain service

Perform the steps earlier in this chapter before obtaining service. Call for service if:
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Packing the printer for shipping

When service requests that you return the printer to a service center for repair, pack
the printer for shipping. You might also need to pack the printer to send it to another
location.
Pack the printer
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User's Guide for Express™ and Select™ Class Printers
A troubleshooting process instructs you to call service
A troubleshooting process does not produce the expected result
You experience a problem repeatedly
Turn off power to the printer.
Remove the power cord from the printer and power receptacle. Remove the
interface cable and any other cables attached to the printer.
– If you are shipping the printer to use at another location, pack the power cord,
interface cable, and any other cables in the accessories box.
– If you are shipping the printer for service, do not ship cables with the printer
unless asked to do so.
Remove all cards from the card cartridge, and card output stacker, and printer. Do
not ship cards unless asked to do so.
Secure the print ribbon cartridge. Leave the print ribbon cartridge in place or apply
packing tape. Avoid applying tape to labels in the printer.
Make sure the card cartridge is firmly seated.
Close the cover.
Use the original shipping carton, plastic bag, and foam shipping supports.
Place the foam shipping support in the printer carton.
Place the plastic bag around the printer and close it.
page 6-1. Also, make sure you have the serial
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